Everything you need: unbiased reviews, product specs and great deals.
Shopping
> Store Directory > Decor Island
|
Decor Island
|
| Customer Service | |
| Corporate Address |
715 Church Ave
Brooklyn, NY 11218 |
| support@decorisland.com | |
| Phone | 1-800-440-5919 |
| Live Chat | No |
| Phone Ordering | |
| Phone | 1-800-440-5919 |
| Payment Methods | |
|
American Express
Mastercard
Visa
|
Discover
|
| Special Services | |
|
Customer's Info is Confidential
International Shipping Available
Secure Ordering/Payment
On-line Ordering Shopping Cart System
|
One-Click Ordering
Guaranteed Security
|
| Delivery Options | |
|
UPS Standard Next Day
UPS Priority Next Day
UPS Ground
|
UPS 2nd Day
|
| State Sales Tax | |
| Decor Island collects sales tax in the following states: | |
|
New York |
|
| Return Policy | |
| We accept returns up to 21 days from the day you receive your merchandise. Wrong products received or damaged merchandise should be notified within 72 hours. All returns must be shipped in its original packaging and materials to the address provided by customer service with a Return Goods Authorization Number (RGA) on the outside of the shipping box that you are shipping it in. Returns must be shipped by a trackable carrier. Full insurance on the package is recommended for your protection. Packages will not be accepted otherwise. There is a minimum 15% restocking fee for all returns. Please allow 30 days to receive your credit. To return an item go to returns@decorisland.com. Send us your name, order number and reason for return along with a reliable contact phone number within 21 days of original receipt date. Customer Service will contact you within 7 business days with a Return Goods Authorization Number (RGA) and shipping address where the merchandise will be sent to. Credit will be given once the return has been processed. Damaged merchandise exchange: Customers should inspect all packages upon receipt. If merchandise received from a UPS or FedEx package is damaged, Customer Service should be notified within 72 hours from the day merchandise is received. Merchandise received from a trucking company that is visibly damaged upon delivery should be mentioned to the driver and noted. Customer Service should then be notified within 72 hours. Décor island LLC does not accept responsibility for damaged merchandise after 72 hours. Upon contacting Customer Service, the customer will be given an RGA and shipping address where the merchandise will be sent. This may take up to 7 days. Merchandise should then be shipped to the address in its original packaging and materials with the RGA on the outside of the shipping box that it is being shipping it in. The customer must contact Décor island LLC with the tracking number of the package that the merchandise is being shipped in. Upon confirmation of the tracking number the return will be processed and exchanged for new merchandise. Defective merchandise exchange: Should merchandise prove to be defective the customer has 21 days from the day merchandise is received to notify Customer Service. Décor island LLC does not accept responsibility for defective merchandise after 21 days. Within 7 days the customer will be given an RGA number and shipping address where the merchandise will be sent to. Merchandise should then be shipped to the address in its original packaging and materials with the RGA on the outside of the shipping box that it is being shipped in. The customer must contact Décor island LLC with the tracking number of the package that the merchandise is being shipped in. Upon confirmation of the tracking number, the return will be processed and exchanged for new merchandise. Cross shipping is available. This allows the customer to receive new merchandise before defective merchandise is processed. The customer will be charged for new merchandise and will receive credit when the returned merchandise is processed. Wrong merchandise received: If the merchandise received is not what was ordered Customer Service should be notified within 72 hours from the day the merchandise is received. Décor island LLC does not accept responsibility for wrong merchandise after 72 hours. Within 7 days The customer will be given an RGA and shipping address where the merchandise will be sent . Merchandise should then be shipped in its original packaging and materials with the RGA on the outside of the shipping box that it is being shipped in. The customer must contact Décor island LLC with the tracking number of the package that the merchandise is being shipped in. Upon confirmation of the tracking number, the return will be processed and exchanged for the right merchandise. If you have any further questions please feel free to contact our Customer Service Center. | |
