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Onlineshoes.com
 
 

Onlineshoes.com

Average Rating 4.47/5.0 store rating 318 store reviews
Customer Service 3
On-Time Delivery 4
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by: Onlineshoes.com Shopper
November 19, 2013
Author's Rating: 4/5.0 store rating
overall was good but not good quality of leather ( poor poor )

by: Onlineshoes.com Shopper
July 25, 2013
Author's Rating: 5/5.0 store rating
great service and great product

by: Onlineshoes.com Shopper
December 26, 2012
Author's Rating: 5/5.0 store rating
My experience was excellent right down through customer service and super shuttle shipping. The only thing the manufacturer could have done is make the V strap longer on the shoe for us with higher insteps. Shoes are very comfortable except for that one problem. Thankyou

by: ceciletoo
December 19, 2012
Author's Rating: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Beware... even though they advertise free shipping, they will charge you a $5.00 shipping (on email confirmation) "packaging and handling" fee (on packing slip). This fee is non non refundable when you return the item and you will pay an extra $7.99 to ship it back if you do not wish to exchange. 

They do carry great and special brands and offer a vast selection of  (expensive) shoes but their advertised % off will not apply to some brands. 
"Offer does not apply to the following brands: Aetrex, Ahnu, Alegria, Allen Edmonds, Anuschka (All styles except "ANNA" editions), Aravon, Ariat, ASICS, BeautiFeel, Bogs, Brooks (Shoes only), Carhartt, Chaco, Chippewa, Dansko, Earth, Earthies, ECCO, Finn Comfort, fitflop, Florsheim, Frye, Jambu, Johnston & Murphy, KEEN, Marmot, Mephisto, Merrell, Minnetonka, Miz Mooz, Mizuno, Naot, New Balance (Select styles only—see below), Nike, Nunn Bush, Patagonia, Pikolinos, Red Wing Heritage, Rieker, Sanita, Sanuk, SOREL, Sperry Top-Sider, Splendid, Stacy Adams, Superfeet, Taos, The North Face, Think! or UGG Australia." 

What does it leave?

Their marketing practice feels tricky and left a sour taste. I will not shop with them again.

by: Onlineshoes.com Shopper
November 12, 2012
Author's Rating: 5/5.0 store rating
Satisfied

by: Onlineshoes.com Shopper
November 12, 2012
Author's Rating: 4/5.0 store rating
My order arrived very nicely packaged & on schedule, however it took 9 days for delivery. Product was not even on back order. I have ordered shoes from other distributers & received them next day, without additional charges. For that reason, I will not be ordering from "Online Shoes" again!

by: sgbt
September 18, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I purchase a pair of yoga pants through online shoes and they placed the wrong zip code on my order, confusing my billing address with my shipping address. I called to have this corrected before the order went out, repeated myself three different times to the person on the phone just to clarify and make triple sure that they understood the change - they said it was changed - and now I am dealing with UPS not knowing where to deliver the order. It was not changed. They not only messed up the original order they were incapable of fixing the order even after I called to inform them of the error. I am no happy. Do not order with this company.

by: Onlineshoes.com Shopper
September 16, 2012
Author's Rating: 5/5.0 store rating
Very pleased with the service.Had been looking for wide shoes for myself and daughter, this is the only place we found both in our sizes.

by: Onlineshoes.com Shopper
August 27, 2012
Author's Rating: 5/5.0 store rating
I just went on line looking for a particular pair of shoes, and I saw this site that offered a discount, as the shoes were quite expensive, and I saved 30%, the shoes are wonderful, arrived within two days, and they were exactly what I was looking for. I would absolutely use this site again!

by: cjsmls
August 8, 2012
Author's Rating: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I also didn't see at first that they state free shipping (to your home) and free EXCHANGES.  Not free returns.  I was surprised when the return was that costly. I was excited about the selection and variety of sizes.  Nice to have that many choices. I liked the shoes I received as they appeared well-made with reputable name brands. I put one pair on and walked around for a couple of hours without discomfort. I was pleased... until I watched a 3 inch roach crawl out of one of the boxes.  It was loose in my home for over 12 hours.  A word of caution.  Consider opening boxes from this company either in your garage or preferably outside. Not a good experience. 

by: Onlineshoes.com Shopper
July 20, 2012
Author's Rating: 4/5.0 store rating
Their merchandise was easy to find because I could filter out sizes and styles that I wasn't interested in.

by: Onlineshoes.com Shopper
June 20, 2012
Author's Rating: 5/5.0 store rating
Onlineshoes.com has been great to work with. I exchanged shoes and it was very simple. Thanks

by: hounddog1937
June 7, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
VERY POOR!  I agree with the other reviewers that state the free returns aren't free.  You only get free EXCHANGES.  Customer service was not awful, but left something to be desired.  I will stick with Zappos in the future and never purchase from OnlineShoes.com again.

by: allicat73
April 16, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The site said clearly that returns are free when I checked the policy before my purchase. I think they are trying to emulate zappos, who have free shipping and returns. When you print the return lable it says $7.99 return shipping fee. They did not ...
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by: Onlineshoes.com Shopper
April 14, 2012
Author's Rating: 5/5.0 store rating
I'm very happy, they did a good job.

by: Onlineshoes.com Shopper
April 1, 2012
Author's Rating: 5/5.0 store rating
Great shoes, on time, at a good price. Beats going store to store locally.

by: Onlineshoes.com Shopper
March 16, 2012
Author's Rating: 5/5.0 store rating
Website was very user friendly as well... love my shoes too. Thanks!

by: Onlineshoes.com Shopper
March 14, 2012
Author's Rating: 5/5.0 store rating
first time customer. will use again.

by: Onlineshoes.com Shopper
January 6, 2012
Author's Rating: 5/5.0 store rating
great quality! fair prices

by: Onlineshoes.com Shopper
December 31, 2011
Author's Rating: 5/5.0 store rating
The boots were a last-minute gift for my granddaughter. They were received exactly on time to allow me to give them to her on Christmas eve. She is delighted with the boots and I am a happy Santa. I need some dress shoes, so I will definitely use this service again in the near future.

by: bootgirl
September 13, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Beware of their processing time. They indicate 1-2 day processing on their website. I am on the second day still waiting for them to "process" my order. I called them for an update, and they said the warehouse has FOUR days to process it, then it's back to them for another 1-2 days of processing/shipping. Looks like it will take me well over a week just to get a pair of boots processed/shipped with this company, when Zappos and Amazon had them to me within 3 days tops.

by: Onlineshoes.com Shopper
June 20, 2011
Author's Rating: 5/5.0 store rating
Sandals were just as we expected; order was sent in a timely manner.

by: darrellbnb
April 19, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I ordered a pair of shoes (Bates Oxfords), that I thought was in my size.  Wrong.  My fault.  I called to figure out what to do and discovered that I had mistakenly ordered the Womens' version of the shoe.  The girl on the phone said that she would issue the authorization but warned that maybe my discount may not be honored.  I told her that the only reason I was on onlineshoes.com was because I got a discount pass.  Otherwise I could just go out buy a pair of shoes.  I live across the street from Macy's 34th St.!  Today I see a $20 additional charge on my card.  Had I known, I would have asked for a refund and shopped around NYC.  NEVER AGAIN!

by: one_up
March 13, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Delivery speed:        amazingly fastOrder accuracy:   &nb sp;   all my orders (7 or 8 so far) have been accurateCustomer service:    I've called twice.  My calls were ...
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by: nymangos
March 3, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
FREE RETURNs!!! NOT!!! Use caution http://www.ONLINESHOES.COM, I rerturned shoes that didn't fit and only got a partial return they charge $6.99 for return shipping, buyer beware!!

by: Onlineshoes.com Shopper
February 10, 2011
Author's Rating: 5/5.0 store rating
found what I was looking for, am very pleased. I was already familiar with the Doc Marten brand, and knew the quality of mdse of that brand. The boots are very comfortable and warm, perfect for winter weather.

by: Onlineshoes.com Shopper
February 10, 2011
Author's Rating: 5/5.0 store rating
great prices i saved over 35.00 from the mall i didn't have to waste time,money or gasoline or fight the crowds. i ordered these shoes in my pj's drinking a cup of coffee on a rainy miserable day. what in the world could be more easier than that yeh is a i can say. thanks a million i'll be back. ps my husband wears extra wide try to find those in the mall

by: Onlineshoes.com Shopper
February 10, 2011
Author's Rating: 5/5.0 store rating
prompt service - website easy to navigate - product is exactly what i wanted - would definitely shop here again!!

by: charm14060
January 27, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Horrible customer service and exchange policy.  I purchased a pair of shoes as a gift and subsequently needed to exchange them.  They make you purchase another pair and then the credit to your card will occur after the items have been returned and received.  The problem with that is that when you purchase an item with a discount, then have to purchase the item again as an exchange without a discount, they will only credit you for the original discounted price.  Therefore, the exchanged pair cost full price and the discount received in the original order is null and void.  What company could possibly expect repeat business with this type of policy?

by: Onlineshoes.com Shopper
January 20, 2011
Author's Rating: 5/5.0 store rating
excellent experience.

 

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