I purchased a Toshiba laptop and one year Geek Squad and Virus Protection. You can not use the Virus Protection unless you give them a credit card so they can charge you when the year is up.
   I complained at the store and was told they heard the complaint before. I wrote the corp. hdquts. and never even got an answer.
  You pay your money and they will not give you what you paid to get.

Customer Service hung up on me.  I have never been treated so rudely by a someone in a business setting, unbelievable.  Cannot return a refurbished item bought online to a store.  Would not do a price match on a refurbished item that is within the 15-day window, but is now 50% off 5 days later.  I don't understand why they won't refund me the difference -- instead, I have to return the item via mail for a full refund, and buy another one at the current discounted price.  Ridiculous.  A waste of everyone's time.  But I can't get over the fact that they hung up on me by interrupting me with the words "Thank you for calling Best Buy.  Have a blessed day."  You, ma'am, did NOT bless me today.

I purchased a Frigidaire - Gallery 30" Self-Cleaning Freestanding Gas Convection Range (SKU: 9355574) in Sept. 2012 from Best Buy online. Several weeks later, the flames on all burners got really high and very yellow. Same in the oven with the bake and ...
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Just as rude, unknowledgeable, uncaring and unhelpful as they are in store.

Shipped me an item that was not the one pictured. They had the wrong image up for the item. The description for this item was so unclear that there was no way to tell that the wrong image was posted.

Tried to resove with customer support but their only solutions involved more coming out of my wallet or me going out of my way to exchange item or return items for THEIR mitake.

SOLD ME A BROKE $1200.00 PC AND THEN SCAMMED AND LIED AND DID NOTHING TO FIX PROBLEM. DOES NOT CARE ABOUT CUSTOMERS.

Where to start with my complaints! I will NEVER shop at best buy again. I got a credit card through best buy and have spent about $7,000 there in the last 2-3 years so i have much experience with best buy. First off, i bought a tv mount and did not even ...
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I ordered a dryer from BestBuy.com and the process was a breeze. BUT the DELIVERY however was a cluster-f.  I never received a call to find out when my 2-hour window was and the morning of I finally I had to call in to get it. 1st attempt: ...
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Working with Best Buy online has been a complete nightmare. Avoid buying from Best Buy "online" if at all possible and buy directly through the retail store front. The "online" Best Buy purchase have to be handled 100% via the toll free numbber and the ...
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Great

I did try to cancel the order, but was too late. I will return it to the store today

Everything went smooth!

The ONLY issue I had was "me thinking there was a dedicated line just for on-line order pickups". Then when I got there, there was a line of six or so people for other issues such as customer service and returns. I thought it took away from the hype of ordering on-line and its ready to pickup, with possible special parking, just come in, pay for it and go. The slight wait or delay just caught me off guard.

Quick and easy

Item on back order. Have not received yet. Merchant offered special price on an item they did not have a sufficient quantity in stock. It is poor to offer a special that is not in stock.

excellent purchase experience

Best place to shop there is!

It was my first time of ordering on line & picking up in store. Very nice experiance.

very very good, will definietly do it again

Good. Ordered on-line. Husband picked up at store. Smooth transaction

A very good experience.

Item shipped very quickly. Received it in one day. E-mail notifications actually lagged shipment and delivery.

The ordering and pick up process was easy and straighforward.

Product was already picked when I got there. Fran was very nice.

Great

We purchased the computer online. They were very quick to take the money out of our account.......and it took over a week for the order to actually process. We tried checking on it online and over the phone multiple times with no success. I have had way better experiences with other smaller companies.

ordered products and was able to pick up at the local store the same day. Very convenient.

signage could be improved in the store

I shop there for music, cameras, TVs, and PCs.

I was not please with the product I received, I understand that a Pre-Owned game may not have the codes and such in it but, it should at least be in the correct packaging NOT Disk-Only! I am very unhappy with this experience and will NOT be purchasing products like this from BEST BUY in the future!

Great