Excellent

Excellent prices excellent installation at the store.

Great experience

Please IMPROVE the item descriptions online. Item description online does not include dimensions. The purse I received was a smaller version of the one I was expecting.

wickedly difficult site to navigate and it wants to push the "external" sale links instead of Sears. If I wanted other site's material, I would good to those sites and not Sears.

excellent

have not received item yet

Fastest delivery ever! Less than 24 hours !

The item was damaged. Will be sending it back. Hoping they will send another one.

On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. This company's web site, as well as ...
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The online experience, especially the chat after the shelves arrived slightly damaged, was terrible. Going to the store in Ogden was a joy. The sales clerk indicated (as the online site did not) that my local store had exactly the same shelving for the same price. The clerk made my exchange of the shipped shelving easy and pleasant.

Item went out of stock at online warehouse before order was completed, so I lost out on getting the free shipping. Now I'll have to travel 50 miles each way to the closest Sears store to pick it up at a cost of around $16.00.

It was very convenient and easy. I have one nearby so I love using the in-store pickup. I just order online and then when I show up at the store, it's there waiting for me. Very quick and efficient.

Not sure why you sent a survey when the product is expected to arrive till late today. Can't answer all questions until I receive the product.

PAIN FREE....LOVE TO DO BUSINESS THAT WAY! ONLY THING I BOUGHT THIS LAST WEEK AND IT IS $20.00 CHEAPER THIS WEEK ON SALE!

It was very good. I received what I exepected to receive on time and in good condition. Thank you.

Frustrating that some products were just out of stock with nothing said about back order availability.

Was good but found curtains $3.00 cheaper elsewhere but decided to keep the ones I bought from Sears.

Pick up process was incorrectly described in email and wasted time.

Sears lost my order, told me it was shipped, than said was delivered, than said was being shipped.  Piece of **** company!!  Stay far away from this **** hole.  Sears corporate tells me that this is a third party seller and they have nothing to do with it.  They said it doesn't matter that they use the sears.com website and charge your sears card, it is NOT there responsibility I need to contact the vendor.  When I explained that I did and they refused to talk to me I get hung up on.

no issues

did not recieve this product yet

Still have not received email that my item was ever shipped.Just received email that my order was made on the 11 of March.

Great

excellent service. nice internet shopping, with easy to follow leads in shopping from item to item. i will go there again. BUT I don't know how they were able to know what I was shopping for as I never thought of inquiring at sears. Internet Magic

Great

good

Pleasant shopping experience. I received my product way before I was told I would.

I placed an order for a large stationary belt sander and accessories.  The accessories arrived, but the sander did not.  The UPS tracking showed it enroute back to Sears.  I called customer service, but they did not stop the return.  The return says that the customer did not want the item, but that is a lie.  I did not cancel the order.  It never even showed up at my house!  Besides this, why would I cancel an order for a machine and keep the accessories that fit it!  I e-mailed Sears several days ago and they still will not give me a response.  I've made three major purchases from sears in the last 2 months with home delivery, and only one of those purchases has gone well.  The sale prices aren't worth the headache to get the products.  I am done doing business with this company.

I ordered two identical items to be shipped separately to two different addresses. One had excellent tracking and was delivered very quickly. The other, the tracking was not as good and was delivered a day later. (different states)