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Fingerhut
 

Fingerhut

Average Rating 1.98/5.0 store rating 41 store reviews
Customer Service 3
On-Time Delivery 4

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by: pegsterdtown
September 24, 2013
Author's Rating: 1/5.0 store rating
I have been a Fingerhut customer for 3 years.  I have ALWAYS paid my bill on time, even early.  I had them take their payments off my debit card since I am on  SSI.  I recieve my funds on the 3rd of the month.  On the 3rd by ...
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by: clrm101
June 24, 2013
Author's Rating: 2/5.0 store rating
overall my experience with fingerhut CUSTOMER SERVICE was  TERRIBLE! I took out credit with Fingerhut in my name and I was always ON TIME! with my payments for 3 years. Then this past month I made a payment and they did a payment reversal, they had ...
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by: kitchen_king00
November 23, 2012
Author's Rating: 1/5.0 store rating
I ordered an immersion blender from Fingerhut and, after, decided to research the product at other sites.  On Amazon.com the blender sells for $39.97 with no shipping charge.  On Fingerhut the same item cost $54.99 with approximately $13.00 shipping for a total of $67.99, a whopping $30.00 difference.  Shop Fingerhut at your own risk!!!!

by: alaska1953
October 31, 2012
Author's Rating: 2/5.0 store rating
I tried to place an order on 31 Oct.  It took me 15 minutes for the person to get my address right. She could not spell words much less say them correct.  I finally after 20 minutes got the order placed and then found out shippng is not for the entire order combined it's for each individual piece.   Then I realied why i had so much trouble placig the order and the communication problem i was talking to someone in the Phillipines.  needless to say I was totally fricking mad off that i had to keep repeating myself  that i did not place the $100 order.  I fefuse to place orders with any company that uses cheap foreign not very good english speaking reps.  Fingerhut you lost my business because you use foreigners instead of using American reps.

by: foxeycheeks
July 4, 2012
Author's Rating: 4/5.0 store rating
yes Fingerhut charges more for items, and by the time you are done with shipping cost ect, its up there in  price. but and its a big BUT , there are times you need something and dont have the money or the time to shop or both. I have dealt with fingerhut for a longtime, and find their products are better than say Country Door, now thats a catalog with cheaply made products.  So I give Fingerhut a thumbs UP!  i have ordered some unique items and was pleased and I have ordered some very practical items such as a rotatiller , platform bedframe,clothing stand(ordred three of those at different times, 2 for friends) camping equipment. also i had a problem where the manufacturer sent a queen size platform bedframe instead of the California king size, no problem called fingerhut customerservice, they paid for shipping wrong size one back and corrected my statement without difficulty.

by: marlice3
June 19, 2012
Author's Rating: 1/5.0 store rating
HORRIBLE customer service...shipping is ridicolous.......no one can help...the people in customer service are rude...not one item i ordered was of any qualityor worth the money or the  shiping. I had to return items on my own and pay for the shipping to me and back to them, horrible company!

Brian is the only manager that has any people skills and knows how to talk to a customer, I want to thank Brian. You should hold training sessions for your staff.

by: paulram83
June 13, 2012
Author's Rating: 2/5.0 store rating
I ordered a comforter set for my bedroom I recieved it very speedy, but I was very unhappy at the quality of the material made for the $130 I spent on it. The material was falling apart and the stuffing was coming out it was very, very cheaply made. I will not be ordering anything else from Fingerhut and will not recommend this company to anyone else.

by: maxriver
December 15, 2011
Author's Rating: 4/5.0 store rating
Wow. I guess I shouldn't surprised by all of the bad reviews. Ninety percent of them are because of items being overpriced. Let's be real people. Fingerhut exists to fulfill the needs of people with spotty or bad credit. It's that simple. They aren't Amazon or Overstock.com. They jack their prices up because they take on a lot of financial risk to approve credit for people who may or may not be responsible enough to have it. I should know. I'm one of them. That's my fault, not theirs. Yes, you can find the same products about 40% cheaper elsewhere but if you are struggling to get credit somewhere else, at least you have Fingerhut to go to in a pinch. Customer service has always been fine with me and I have always received my products on time. I have even returned items with absolutely no problem. Take a look in the mirror before you decide Fingerhut deserves a bad rating.

by: consumya
December 1, 2011
Author's Rating: 1/5.0 store rating
I'm a new cust. Jsut rcvd my order (MasterCraft Rotary Tool) today. Product is used, worn and damaged. Cust Srvc says that i am responsible for the return shipping. I was also responsible for the shipping charges to get the product here. Wow! This is my first order with Fingerhut and it will definitely be the last. I'll stick to physically going to stores with a better reputation.

I'm not going to return the product because I can't see investing any more money in this product. Instead, i'm going to try to sell it to get some of my money back, never do business with Fingerhut again, and shop with reputable companies that will accept their responsibility to provide quality product and cover the expense for returning BS product when they are at fault.

My experience with Fingerhut as a new customer placing his first order has been horrible and unacceptable. Their web site sucks and isn't very well organized. It also has too much BS script running and isn't easily navigable.

This review site should have an option to attach photos, so i can show consumers the actual garbage, excuse me, product that i received from Fingerhut. Thank you.    

by: cynthia1575
July 30, 2011
Author's Rating: 1/5.0 store rating
Fingerhut merchandise is generally good. It is a little pricey, but good. Their teleflora service however is horrible.  They do not deliver  and still expect you to pay for the horrible experience of NOT GETTING  the delivery

by: liloleme1
February 26, 2011
Author's Rating: 4/5.0 store rating
I have been shopping with fingerhut for several years now and have never had a problem. Their shipping is fast and efficient and though their prices might be a few dollars higher then elsewhere I save gas and time by shopping on line so I don't care. Any issues have been addressed quickly and replacements have always been sent out immediately. Their service agents have always been friendly and helpful. For someone who is trying to build their this is a great alternative to credit cards that charge the equal amount of your credit limit every year in fees. My credit is now just fine but I still continue to shop with Fingerhut several times a year. I suspect those people who complain about Fingerhut either don't pay their bills on time or just like to complain.

by: caesarmtnmama
June 2, 2010
Author's Rating: 1/5.0 store rating
With no heat, I was freezing.  I called Fingerhut for a decent price on an exceptional electric blanket.  I used their credit offer.By the time I was finished ordering, the final tab was astronomical!  A few hours later, I ...
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by: ashlyeanjel
December 16, 2009
Author's Rating: 1/5.0 store rating
 Finger Hut are a bunch of scamers and liars. I will be turning them into the Pennsylvania State Attorney :Tom Corbetts Office.I recently received a catalog telling me I had a credit limit of $500.00. When I went on the Internet and signed in ...
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by: Trawma
December 16, 2009
Author's Rating: 2/5.0 store rating
My first experience with Fingerhut (not .com) came years and years ago, when I was a poor college student looking for something cheap with which to furnish my equally cheap apartment. Cheap is exactly what I found.  ...
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by: theft
September 19, 2008
Author's Rating: 1/5.0 store rating
Two words-AVOID FINGERHUT- I ordered a cordless telephone set and a smokeless ashtray. They sent me 2 orders. I kept 1 telephone set and returned the 2 smokeless ashtrays (they were "junk") and 1 telephone set, this was in July 2008. Surprise, they said they received 1 smokeless ashtray but not the telephones. I sent them a copy of my post office receipt, they said it wasn't enough. Unfortunately I did not insure it. I sent them an affidavit with the receipt and sent it certified (Iam learning the tactics now) it took them over 2 weeks to sign for it and they denied the affidavit. Now Iam stuck paying for something that I do not have. I have ordered various items from Fingerhut since the 1980's but I can assure you that I will Never order another thing from them again.

by: itsybitsybella
August 23, 2008
Author's Rating: 1/5.0 store rating
Ordered items, never came....called and told them they never came, still was billed, have had to call over 10 times, sign papers and still not resolved! Avoid like the plague!

by: november52002
July 3, 2008
Author's Rating: 5/5.0 store rating
Fingerhut.com is a place that I have been shopping with for many years. I never have any trouble ordering from them. It is rather nice to be able to order items that you need by a certain time using the Fingerhut credit card that I have for the site. You ...
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by: mrstamil
February 7, 2007
Author's Rating: 1/5.0 store rating
Fingerhut's catalogs are very appealing to people who don't have money at Christmas. It's so easy to order and pay small payments a few months after Christmas. Unfortunately, their prices are unbelievably high, their shipping is even worse, their ...
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by: AliventiAsylum
November 1, 2006
Author's Rating: 1/5.0 store rating
I have been involved with Fingerhut for many years, its catalogue having first made it's way to my mailbox many years ago. I got suckered, I'll admit it. For years I have been hooked on the catalogues and later the website, thanks to what ...
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by: tiersha
November 16, 2005
Author's Rating: 1/5.0 store rating
My overall satisfaction will speak for itself in the ratings. I am not a Fingerhut fan. Their clothes fall apart to easily, their towels are to thin, their unbreakable Corelle dishes break, the customer service is lousy and I have been on hold forever. When I get this many marks against a store, well I am done.

by: michelle7898
October 7, 2005
Author's Rating: 5/5.0 store rating
This should be a fairly easy review to write. I have been using Fingerhut for years. But it was only about 3 years or so ago that I began using Figerhut's online shopping at Fingerhut.com. I was not afraid to use a credit card with them. I am not so ...
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by: star188011
August 11, 2005
Author's Rating: 1/5.0 store rating
I ordered a bedroom set from Fingerhut. Shipping was fast. However, they forgot to send several items. I was very disappointed. It took nearly 3 months and 15 calls to customer service to have it corrected. I'm glad they're no longer around. It's a joke.

by: bsharwood
September 27, 2002
Author's Rating: 3/5.0 store rating
When I placed an order the order was cancelled becuase they wanted a social security number. When I refused to give it to them they questioned whether the sale could go through. Pretty strange policy.

The first person I talked to offered me a $25 ...
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by: glnnoshadows
June 2, 2002
Author's Rating: 2/5.0 store rating
While the delivery of my item was on time, I find the quality of the products are not satisfactory for the price. Blankets are extremely thin and snag prone. Typically you can spend a lot less for the same item at a department store.
The fact that ...
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by: meleahk
March 28, 2002
Author's Rating: 5/5.0 store rating
One of the other online places that I like to shop is Finger Hut. I feel that they offer a great selection of various items. I really don’t care for their prices sometimes, but I have been able to get a lot of bargains along the way.

I have ...
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by: qwiditch_dt1
January 20, 2002
Author's Rating: 1/5.0 store rating
FingerHut is the worst store I ever used. I used them twice and each time I found the items at other sources a lot cheaper. They harassed me with annoying phone calls trying to sell me junk that I didn't need. And the offers over the phone were over ...
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by: Prepoia
December 28, 2001
Author's Rating: 4/5.0 store rating
In the old days, they had a catalog. When I was a new bride in the 1970’s, I received a Fingerhut catalog about twice a year. I liked the convenience and the products, although the prices were a bit on the high side for the quality of the merchandise I ...
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by: PHeath60_dt1
December 19, 2001
Author's Rating: 4/5.0 store rating
I have been a customer of Fingerhut since 1992. In that time, I have made many purchases, from appliances such as microwaves, to bed linens and apparel. Each time I have been well satisfied with product's representation, ease of ordering, product ...
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by: MikeZ_dt1
December 16, 2001
Author's Rating: 1/5.0 store rating
I have looked at only four sites for this particular vacumm, the enviro Steamer, Model 300, and yours is the most expensive by $20.00. J.C.Penny sales the exact same vacuum for ...
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by: jjgreenidge
December 15, 2001
Author's Rating: 3/5.0 store rating
Fingerhut.com had a great variety of items to choose from so I could shop for anyone. I REALLY liked the fact that availability of an item was noted as soon as I put the item in my cart. This made it much simpler than other on-line orders I placed in ...
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