Horrible online shopping experience. Customer service is terrible. Would give 0 star if I can. I bought a Walmart.com gift card in 12/2012. I use it to buy a SKYPE $25.00 e-gift card. They cancelled my online order (address and name matches the order) said my order didn't pass security check. Multiple email to Walmart.com customer service got the robo email reply which absolutely has no explaination on why my order is cancelled. Calling customer service two weeks later said they are still investigating. I would never buy another Walmart.com gift card. I should post all their response and you can decide whether it is worth the trouble. If it is not walmart.com, I would think the company scam my gift card money. I still can't spend my gift card money because my gift card is blocked (check balance in their site shows my balance is correct).

I love the great prices on walmart.com and the selection is always among the best in the industry! I will continue to shop here for the forseeable future.

As usual, Goliath has the upper hand.  Ordered some DVD's express mail--paid an extra $10 for the speedy delivery. Walmart never bothered to  contact me to let me know that the order would probably take up to 10 days.  I only found out when I checked to see if it would arrive today (as "guaranteed") It gave me an option to cancel order.  After fighting for an hour to talk to a customer rep, she said there was no guarantee I could cancel the order!  I said, "You will confirm I ordered it to be delivered today?" "Yes".  "You confirm I have the option to cancel?" "Yes but I can't guarantee it will be cancelled."   I told her that I was going to cancel it on my credit card. She said, "You do what you have to do."   How nice that she cares....!  It is very typical that Walmart has  an easy way of ordering but it takes an act of Congress to cancel or get help.  Walmart has done a great job in eliminating small town, Main Street America.  Now that this company is in the driver's seat and on a huge corporate level, good luck everybody!

My husband and I made an order on walmart.com for personalized christmas gifts. After misleading information on walmart.com, we found out, after our order was finalized, that our items were not going to be here before christmas eve. AFter very lenghty phone calls (multiple) with customer service, we found Deon! He was amazing! He made sure we had our presents before christmas eve, and even gave us a compensation with the total price! Its not very often you come across a customer service rep that is respectful, kind, funny, and willing to help. Thanks to Deon, our family members will be opening their gifts christmas morning! Merry Christmas, Deon! Thank you very much!

I will NEVER shop at walmart again.  I ordered an item online on black friday this year.  The item never was never received at my house.  Walmart would not offer me a replacement because the color of the item I ordered was not available when the item I wanted was still available in a different color. The customer service is horrible.  DO NOT SHOP AT WALMART>

I had the worst experence on an online order thru Walmart.com  I never used their web sit before and will never again. I tried ordering two items because of what they advertise on the web. My order was canceled four times on their end for unknown reasons. They claim that I had credit card issues. Not true. I called my credit card companys, yes I say companys because I tried two different credit cards. Both card companys authorized payments and charge me but Walmart.com canceled all four of my orders. I thought something might have been wrong on my end, not the case. What I did find was that they had stated there products with wrong information and maybe I think in addition they under price the items and Walmart.com and tried to pass it off on to me. One of the items was advertise as a 9.7" tablet. After further investigating with other companys I discovered why I couldn't find it anywhere else. Because it was actually a 7" tablet. Buyers be ware. Check their product description if the price seems to good.

i ordered a graco crib with bonus mattress on nov. 15 with an expected sitw to store date of nov. 30. the store received the mattress, but not the crib. a manager said they had to return it but couldnt tell me why. i called walmart.com and they told me the crib was never even delivered to the store and could not provide me with an explanation why. i had to get the crib shipped AGAIN today. very unreliable delivery. will not be using walmart.com again.

I ordered a Straighttalk unlimited talk, text and web access card 24 HOUR AGO! The PIN was suppose to arrive via email. So far NO PIN, NO EMAIL. I was told by the Walmart order confirmation email that the email with the PIN had been sent. That was 24 ...
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When getting ready to review an online store, I often worry that I haven't had enough experience with that particular merchant to review them — what if my experience was unusually good or bad?Not with WalMart.com. I've ordered from them ...
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I ordered a bike from walmart.com. the bike never arrived. I had to call to find out what was going on and after much hassle was able to get the order cancelled and refunded !

I am amazed at how poor the customer service is at walmart.com.  I tried to order a bicycle for my son FOUR times.  Each time, they canceled the order soon after I placed it.  The kicker is that I used three different payment methods (all with available credit lines.)  I attempted to call walmart after each order (good luck getting ahold of someone.)  Today's conversation with "supervisor" Jessica was the last straw.  I can NOT believe that more customers don't defect en masse.  It is NOT worth the hastle.  Bye bye walmart, I'm sure Target will be happy to have my business.

i ordered something to have shipped by 8/21/12, paid for the rush.  It didn't come.  I called and they can't tell you anything and don't seem to care about the rush shipment.  I WILL NEVER SHOP ON-LINE WITH WALMART AGAIN.  They have uniformed people answering your calls.  They don't see the importance of paying extra for rush delivery?   

I did a site to store order on a plastic nursery toy set for my daughter's birthday.  I ordered it very easily and without any issues.  It took about a week for me to get the email that it was ready to be picked up but that didn't bother me too ...
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I purchased a Haier 0.7-cu ft Microwave from Walmart.com on July 4. The next day (July 5), I received a shipment notification from Walmart.com with a FedEx tracking number. After tracking this package for a few days and seeing that the status remained ...
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I ordered a flat screen tv and with extended warranty as a gift on 6/3. I received an email stating that my order had shipped via Fedex on 6/4 and would be delivered between 6/6 and 6/11. Well, it is now 6/14 and still no tv.  I got the warranty via email on 6/4. I was sent a tracking number for the Fedex shipment but all the website says is that the shipping information was sent to them. No product shipped yet. ??? I have sent three emails to Walmart customer service but all I get back is a completely useless automated email without the information I need to try and track my order. I am going to just cancel my order , call this a lesson learned and pick up a tv elsewhere.  Since they had already charged my credit card I hope there are no issues in getting a chargeback on my credit card.

My recent experience with Walmart.Com has become beyond horrible. I ordered 16 boxes of Special K Cereal June 1st, 2012, some body wash, deodorant, and powder. I had to wait awhile only to have my order mixed up. I received someone else's ...
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I placed an order on the site and was told that the item was in stock in my local store and it could be picked up within 4 hours. After placing my order and paying for the item I received an email from them saying it would be delayed for 48 hours to "assure the safety of your financial information." I needed the item today, and if they hadn't lied about it being able to be picked up locally in 4 hours I would have purchased it elsewhere. Now I'm left trying to get my money back for a purchase that I will have no use for if/when they ever bother to actually process the order.

Ordering process was easy (simple registration, payment, & confirmation) and the price was unbeatable (<$1.50/ea. for boxer briefs is an unheard of deal)!

Customer Service: Horrible.I ordered a specifically advertised special price on a computer, and made sure the "specs" on the product, and the price, were correct (copied the advertisement).The computer delivered to the store appeard to be ...
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My one hour photo order from Walmart.com that was supposed to get picked up at the store turned into a weeklong issue and no photos even after 5 days. I selected the store in 6210 Annapolis Rd Landover Hills, MD 20784. The issue was that the photo ...
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I bought a Cricket ZTE Chorus phone from walmart.com because it was on sell. I intended to buy the $55 top-up card with it. They canceled it due to some error, though they were NEVER clear on what the error was. I payed with my paypal instead, just for ...
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I order an item online and after I place the order and they take the money from my debit card they send me an email telling me that the item is out of stock. i call customer service and they tellme that i have to wait 3 - 5 busines days to get my money back. Don't buy at walmart online. is horrible.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have ordered many times from Walmart.com along with other websites with no problems other than using Pay Pal on Ebay (do not use Pay Pal or Ebay any longer).  I discovered that on January 14, 2012 that a purchase for 2 $50.00 ITunes gift cards had ...
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They are thieves. If you walk into a store, take something that you did not pay for what are you? A THIEF. So, if you pay for something and they cancel the order without giving you a refund what would that be called? I called walmart.com 7 different ...
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I was able to find what i needed fast and efficently.  When i receieved the item it did not work however.  I bought a gift card for 200 dollars that was not activated when I bought it.  I called up walmart.com on a thursday to try to get it activated and it was escalated to billing.  I was never informed of anything Friday.  I called Friday after waiting for them to call me to be treated rudely and told it had to be escalated again and that I wouldn't be able to use my cards for 48-72 hours.  I paid an extra 20 dollars to get this cards shipped to me quickly so I could use it.  I will be asking for a refund.  It has been nothing but a horrifying experience over the phone and at the store . 

Terrible service if you have an issue. I bought two prepaid Visa gift cards. They arrived the day after the scheduled delivery date not activated. Walnart sends an automatic email to activate the cards once received. I activated them and got a confirmation. Surprise surprise neither works! Send an email to customer service and no help. $400 in gift cards and they don't work nor does Walmart call or send a non-standard answer.... Turning this one over to the BBB and states AG if they aren't working in a few days...

This was our first time ordering from Walmart.com and at this point I am not planning to order again and will seek out any feedback avenues I can to share my experience.  Our entire order is late -much later than the original estimations.  To ...
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Walmart.com and its corporate store ruined my Christmas by lying about the status of delivery of my mattress.  Specifically, i ordered a mattress that was to be delievered on 12/24/11 at 8pm.  Walmart.com said if mattress dont arrive at that ...
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I used the online chat customer service for an issue I had redeeming a promo code for ordering photo prints.  To make a long story short, the first chat agent I spoke with was not at all helpful and eventually she closed the chat while we were in ...
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Of course Walmart.com does not actively participate in ResellerRatings to monitor feedback - THEY DON'T CARE. I preordered Star Wars: The Old Republic Collectors Edition in early october, and immediately regreted the decision. They sent my ...
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