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Walmart.com
 

Walmart.com

Average Rating 2.96/5.0 store rating 495 store reviews
Customer Service 3
On-Time Delivery 4
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by: book_addict
January 11, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Disaster sums it up.  For comparison, I can't say I have ever had this type of problem with Amazon. Anytime there is a problem, they are able to fix it quickly with a quick phone call. Not so here! I placed an order, it was ...
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by: diana_bt
December 20, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered a threadmill on Dec 6, 2013. The Walmart websites estimates delivery date after 2 business days. However, Walmart does not do deliveries, the ironically called "Same Day" delivery company does it. After 14 days of waiting a Walmart customer service representative says "If the threadmill doesn't come next week, it will be delivered the following week probably". My credit card was charged 2 days after placing the order! Do not order large items online from Walmart Canada!

by: malawimama
December 16, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
DO NOT ORDER FROM WALMART.COM USING A PAYPAL DEBIT CARD OR YOUR PAYPAL ACCOUNT. Neither of these options works on their website. First, I tried using my PayPal debit card to place an order and an hour later, I received an email that the order was ...
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by: alex70
December 11, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I placed order (walmart.com) for Sofa-bed on December 1st, with delivery by December 12th. In 7 days order was not processed. I send email to customer service. In a minute I received reply with delivery policy, nothing about my order. In two days I ...
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by: uniquegirl
November 26, 2013
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I moved to a small town after marrying my now husband. The only store that was around was Walmart. I had never seen a Walmart before but Walmart became are one stop shopping center. We buy everything at Walmart now from groceries, paper products, kitchen ...
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by: tbutoi
November 25, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
5 star customer service when calling walmart.com. I needed to return an item. When I called there were only 2 prompts to go through, then my call was answered in about 1-2 minutes. The representative was pleasant and helpful. No hassles about the return. Walmart refunded the full price plus paid the return shipping!
They are also in the U.S., not foreign based. 

by: blahblah007
November 14, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Ordered a vacuum battery on October 25th with a delivery date of Nov. 7. Compared with Mazon, really poor time frame, but it is Walmart.  It is now the 14th, no battery, no update from Walmart.  Really, really shabby on-line experience - almost as bad a going to their stores.

Cannot imagine how they expect to compete in the on-line space: just more evidence of their arrogance and contempt for customers and workers. 

by: vilmaa
November 12, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
I ordered two t-mobile pre-paid Nokia Lumia 521 phones from Walmart.com along with 2 air time cards for the phones.  When they arrived, I tried to activate the phones for 3 hours without success.  The sim cards wouldn't work.  I called ...
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by: ronatovilla
September 13, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Very terrible customer service!  Good online selection, which makes it tempting to do business with them- but be warned- if anything happens to go wrong, you are in for a frustrating experience.  I was a frequent customer, purchasing for my ...
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by: emalonzo
August 28, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I bought 2 items online at Walmart.com Online store. And they only sent 1 item and messed up sending out the other item(student desk). I took 2 weeks until I waited for the desk I was waiting for. Now when calling or contacting customer service, you can ...
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by: fishin4fun58
August 22, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
TO: WAL-MART PUBLIC RELATIONS FROM: JANET KENNEY DATE: 08/22/2013 SUBJECT: WAL-MART’S EGREGIOUS CUSTOMER SERVICE To whom it may concern:                   My story of ...
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by: clearspaces
July 12, 2013
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I've always liked shopping at the store Walmart. But I can't stand waiting in those awfully long lines! Also, I don't love how the store's atmosphere is. It's just not appealing to me, therefore sometimes I avoid Walmart for those reasons. Now, I shop at ...
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by: edhl
April 7, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Horrible online shopping experience. Customer service is terrible. Would give 0 star if I can. I bought a Walmart.com gift card in 12/2012. I use it to buy a SKYPE $25.00 e-gift card. They cancelled my online order (address and name matches the order) said my order didn't pass security check. Multiple email to Walmart.com customer service got the robo email reply which absolutely has no explaination on why my order is cancelled. Calling customer service two weeks later said they are still investigating. I would never buy another Walmart.com gift card. I should post all their response and you can decide whether it is worth the trouble. If it is not walmart.com, I would think the company scam my gift card money. I still can't spend my gift card money because my gift card is blocked (check balance in their site shows my balance is correct).

by: svnty6rs3
April 5, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love the great prices on walmart.com and the selection is always among the best in the industry! I will continue to shop here for the forseeable future.

by: nononsensegal
February 26, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
As usual, Goliath has the upper hand.  Ordered some DVD's express mail--paid an extra $10 for the speedy delivery. Walmart never bothered to  contact me to let me know that the order would probably take up to 10 days.  I only found out when I checked to see if it would arrive today (as "guaranteed") It gave me an option to cancel order.  After fighting for an hour to talk to a customer rep, she said there was no guarantee I could cancel the order!  I said, "You will confirm I ordered it to be delivered today?" "Yes".  "You confirm I have the option to cancel?" "Yes but I can't guarantee it will be cancelled."   I told her that I was going to cancel it on my credit card. She said, "You do what you have to do."   How nice that she cares....!  It is very typical that Walmart has  an easy way of ordering but it takes an act of Congress to cancel or get help.  Walmart has done a great job in eliminating small town, Main Street America.  Now that this company is in the driver's seat and on a huge corporate level, good luck everybody!

by: cghomeslice
December 18, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
My husband and I made an order on walmart.com for personalized christmas gifts. After misleading information on walmart.com, we found out, after our order was finalized, that our items were not going to be here before christmas eve. AFter very lenghty phone calls (multiple) with customer service, we found Deon! He was amazing! He made sure we had our presents before christmas eve, and even gave us a compensation with the total price! Its not very often you come across a customer service rep that is respectful, kind, funny, and willing to help. Thanks to Deon, our family members will be opening their gifts christmas morning! Merry Christmas, Deon! Thank you very much!

by: badwalmart
December 15, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I will NEVER shop at walmart again.  I ordered an item online on black friday this year.  The item never was never received at my house.  Walmart would not offer me a replacement because the color of the item I ordered was not available when the item I wanted was still available in a different color. The customer service is horrible.  DO NOT SHOP AT WALMART>

by: bennettja67
December 10, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I had the worst experence on an online order thru Walmart.com  I never used their web sit before and will never again. I tried ordering two items because of what they advertise on the web. My order was canceled four times on their end for unknown reasons. They claim that I had credit card issues. Not true. I called my credit card companys, yes I say companys because I tried two different credit cards. Both card companys authorized payments and charge me but Walmart.com canceled all four of my orders. I thought something might have been wrong on my end, not the case. What I did find was that they had stated there products with wrong information and maybe I think in addition they under price the items and Walmart.com and tried to pass it off on to me. One of the items was advertise as a 9.7" tablet. After further investigating with other companys I discovered why I couldn't find it anywhere else. Because it was actually a 7" tablet. Buyers be ware. Check their product description if the price seems to good.

by: sarahpoole20
December 4, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
i ordered a graco crib with bonus mattress on nov. 15 with an expected sitw to store date of nov. 30. the store received the mattress, but not the crib. a manager said they had to return it but couldnt tell me why. i called walmart.com and they told me the crib was never even delivered to the store and could not provide me with an explanation why. i had to get the crib shipped AGAIN today. very unreliable delivery. will not be using walmart.com again.

by: manasah57
November 5, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
I ordered a Straighttalk unlimited talk, text and web access card 24 HOUR AGO! The PIN was suppose to arrive via email. So far NO PIN, NO EMAIL. I was told by the Walmart order confirmation email that the email with the PIN had been sent. That was 24 ...
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by: misskris28
September 21, 2012
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
When getting ready to review an online store, I often worry that I haven't had enough experience with that particular merchant to review them — what if my experience was unusually good or bad?Not with WalMart.com. I've ordered from them ...
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by: sam_buy
August 29, 2012
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered a bike from walmart.com. the bike never arrived. I had to call to find out what was going on and after much hassle was able to get the order cancelled and refunded !

by: lvandee
August 22, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I am amazed at how poor the customer service is at walmart.com.  I tried to order a bicycle for my son FOUR times.  Each time, they canceled the order soon after I placed it.  The kicker is that I used three different payment methods (all with available credit lines.)  I attempted to call walmart after each order (good luck getting ahold of someone.)  Today's conversation with "supervisor" Jessica was the last straw.  I can NOT believe that more customers don't defect en masse.  It is NOT worth the hastle.  Bye bye walmart, I'm sure Target will be happy to have my business.

by: adoppelheuer
August 22, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating

i ordered something to have shipped by 8/21/12, paid for the rush.  It didn't come.  I called and they can't tell you anything and don't seem to care about the rush shipment.  I WILL NEVER SHOP ON-LINE WITH WALMART AGAIN.  They have uniformed people answering your calls.  They don't see the importance of paying extra for rush delivery?   

by: serensmommy
July 27, 2012
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I did a site to store order on a plastic nursery toy set for my daughter's birthday.  I ordered it very easily and without any issues.  It took about a week for me to get the email that it was ready to be picked up but that didn't bother me too ...
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by: serge99
July 13, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I purchased a Haier 0.7-cu ft Microwave from Walmart.com on July 4. The next day (July 5), I received a shipment notification from Walmart.com with a FedEx tracking number. After tracking this package for a few days and seeing that the status remained ...
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by: gwyneth000
June 14, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered a flat screen tv and with extended warranty as a gift on 6/3. I received an email stating that my order had shipped via Fedex on 6/4 and would be delivered between 6/6 and 6/11. Well, it is now 6/14 and still no tv.  I got the warranty via email on 6/4. I was sent a tracking number for the Fedex shipment but all the website says is that the shipping information was sent to them. No product shipped yet. ??? I have sent three emails to Walmart customer service but all I get back is a completely useless automated email without the information I need to try and track my order. I am going to just cancel my order , call this a lesson learned and pick up a tv elsewhere.  Since they had already charged my credit card I hope there are no issues in getting a chargeback on my credit card.

by: lovelychris71
June 8, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
My recent experience with Walmart.Com has become beyond horrible. I ordered 16 boxes of Special K Cereal June 1st, 2012, some body wash, deodorant, and powder. I had to wait awhile only to have my order mixed up. I received someone else's ...
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by: compwaco
May 27, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I placed an order on the site and was told that the item was in stock in my local store and it could be picked up within 4 hours. After placing my order and paying for the item I received an email from them saying it would be delayed for 48 hours to "assure the safety of your financial information." I needed the item today, and if they hadn't lied about it being able to be picked up locally in 4 hours I would have purchased it elsewhere. Now I'm left trying to get my money back for a purchase that I will have no use for if/when they ever bother to actually process the order.

by: idfubar
May 16, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Ordering process was easy (simple registration, payment, & confirmation) and the price was unbeatable (<$1.50/ea. for boxer briefs is an unheard of deal)!

 

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