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Swanson Health Products
 
 

Swanson Health Products

Average Rating 4.74/5.0 store rating 23,908 store reviews
Customer Service 4
On-Time Delivery 5
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by: consumervictim
February 12, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I have been a customer of Swanson for decades, have spent many thousands of dollars with them, and have referred numerous customers to them. For the past two years the quality of Swanson products has deteriorated. I have even found parts of capsules and empty capsules in bottles. And other bottles have had loose powder among the capsules.

I ordered products in January and the order was delivered 9 days later FROZEN. I have been treated horrible by Swanson customer service and I remain without products I can use and they have my money. Swanson insists freezing does not harm vitamins, herbs or creams. They expect me to ship things back to them and they might eventually refund my money, but they won't provide any compensation for my time and wait PLUS they won't even let me have new products at the sale prices I purchased under. Each time someone from Swanson responds it is a different story except they are consistent about insisting the products are fine and I should just hush.

What has happened to Swanson? Did they sell out or what?

by: nikki606
January 20, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Swason vitamins sent me a used resealed (by them) bottle of their brand named supplements. The inner seal was completely removed with a few pills missing.  Yup, I counted them. I was told to mail it back to them. Why? So that it can be sent to someone else. This is a really unsafe practice. No one knows what you are really getting from this company.

by: drdockter
January 17, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
be careful there is no real deal on this site! if you enter prmo code all of your prices in your cart will change adding extra dollars and no deal of the day! and they say right on their page to click for promo codes.. im not sure ive ever seen a web site have this kind of false advertising.. encourage you to enter a promo where you think you will save money and you really pay more.. then your package arrives int he mail and yor missing items.. customer service was like oh well ya put in promo code your own fault!  If your looking for a real deal keep looking, youll lose no matter how you cut it!

by: frozencanuk
January 16, 2014
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Has been good in the past, but when things go wrong they fail! Shipment tracking said my order was delivered by UPS, but it was not (I received another package via UPS at the same time they said, so I didn't miss it).  In follow up Swanson ...
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by: tgnyla
January 13, 2014
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I have used Swanson in the past with no problem.  To be quite honest, most companies work well when there is no problem...think cell phones.  But, I made an order which UPS sent to the wrong address...ok bad UPS but I also do not like the way Swanson handled the problem.  They have been paid, I still have no Vitamins.  They have UPS claiming they delivered the order to the wrong address.  UPS must try to get the order back before they will pay Swanson for the loss.  Swanson could change the tracking information and have the vitamins returned to sender and could have re-shipped my order.  As of this point I have paid have no vitamins and have to leave town at the end of the week.  I ordered the items on 12/27 it is now 1/13 and I leave town on 1/16  I feel Swanson made sure they are covered but don't really care about their customers.  I won't use Swanson any longer. 

by: theonlyway
January 8, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Swanson Vitamins has a promotion for a discount, they want an email address. I inputted my email address. They did send the promotion discount code, but they also began spamming me twice daily, every day. When I tried to unsubscribe I found that their system is programmed to refuse to unsubscribe users. I had to contact them through a different means to make them remove my email address.

by: helpfulcitizen
January 7, 2014
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Swanson does not post negative review. I bought multiple products from Swanson based on reviews found on their website.  The quality and outcome of some products bought by me  were not good and did not seem credible considering  very positive reviews by all customers (over 100 reviews) found on Swanson website.  When I posted my reviews of the products (these were negative reviews), they never got posted. No wonder all reviews are positive on their website!

by: Swanson Vitamins Shopper
November 18, 2013
Author's Rating: 5/5.0 store rating
Very good price

by: Swanson Vitamins Shopper
November 9, 2013
Author's Rating: 5/5.0 store rating
SHP had the product I was looking for, had the best price, shipped immediately and arrived on time. What more can you ask for?

by: Swanson Vitamins Shopper
October 4, 2013
Author's Rating: 5/5.0 store rating
The service has excelent.

by: mycorner--147
September 4, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I'm a long-time customer; have faith in Swanson's integrity; that is, their supplements contain quality ingredients in the advertised strength.

by: Swanson Vitamins Shopper
September 3, 2013
Author's Rating: 5/5.0 store rating
Great company/products/shipping/quality, they actually do give refunds for products you don't like.

by: Swanson Vitamins Shopper
July 18, 2013
Author's Rating: 5/5.0 store rating
my experience is very good easy and fast most imporantly the products are great and powerfull

by: NewsView
July 16, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Typically, I advocate buying things like books and dietary supplements locally — to support the Mom 'n Pop shops that are disappearing from so many communities. In recent years, however, a tough economy has made it necessary to optimize the ...
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by: Swanson Vitamins Shopper
May 3, 2013
Author's Rating: 5/5.0 store rating
Good price and received product on time.

by: Swanson Vitamins Shopper
April 26, 2013
Author's Rating: 4/5.0 store rating
Good seller

by: Swanson Vitamins Shopper
April 21, 2013
Author's Rating: 5/5.0 store rating
product arrived sooner than expected...very pleased with over-all performance...will order again!

by: Swanson Vitamins Shopper
March 28, 2013
Author's Rating: 5/5.0 store rating
great

by: Swanson Vitamins Shopper
March 23, 2013
Author's Rating: 5/5.0 store rating
Very easy and fast shipping great prices

by: t9ejane
March 21, 2013
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
On the one hand, Easy to order, great selection, great prices. I get excited when I'm placing an order with Swanson Vitamins, which I do at least twice a month averaging over $130 each time. Then the other hand. The wait. It doesn't matter if I pay the ...
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by: Swanson Vitamins Shopper
March 20, 2013
Author's Rating: 5/5.0 store rating
I have not used the oil yet. It is for a salad dressing recipe and I have not finished my current supply.

by: ddjjmc
February 20, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
So far, all of my orders have been excellent deals and the shipping was very fast.  I would order from them again.

by: Swanson Vitamins Shopper
February 1, 2013
Author's Rating: 5/5.0 store rating
I WILL RETURN AGAIN

by: Swanson Vitamins Shopper
January 28, 2013
Author's Rating: 3/5.0 store rating
I'd be concerned about purchasing vitamins based on the shipment received. The box was of poor quality and smashed in at one side. The items inside needed more protection; some of the lozenges were in pieces. But I've only opened two bags so far. When I've received shipments from Vitacost, their boxes and wrapping materials are superior. The bubble wrap all glass bottles (Twinlab)and it's always a pleasure to receive their packages. Nothing is ever out of shape or looking as though it was placed inside without regard as to how it would ship. That would be my main concern judging from the only shipment I've received from you so far.

by: Swanson Vitamins Shopper
January 28, 2013
Author's Rating: 5/5.0 store rating
I have shopped at Swanson for a number of years and never had a problem that required a phone call or mail-in form. Anytime I need a vitamin or supplement, Swanson is the first place I check. Thank you for having such a complete line of products. M. M.

by: Swanson Vitamins Shopper
January 26, 2013
Author's Rating: 5/5.0 store rating
I had just signed on with the "Bill me Later" with Pay Pal and wanted to give it a try. I had recently heard that Buckthorn Caps was an excellent healthy item to take. Your website came up on a search and I was very surprised to find you had an extremely large selection of healthy items to choose from. You have an excellent website to search and purchase from. The whole experience was painless and I will definately shop at your site again.

by: Swanson Vitamins Shopper
January 14, 2013
Author's Rating: 5/5.0 store rating
very happy with the product I received and the delivery time was fast.

by: tk2345
December 28, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have found Swanson's to have a a great selection and excellent prices on high quality products. I have also found their customer service to be some of the best I have experienced anywhere.

They shipped on time and I received my order about when I expected it.

I always research a company before I buy from them, and now having used them, I can not say enough good things about them. I can't imagine getting my vitamins from any other source. I would recommend them to anyone!

by: Swanson Vitamins Shopper
December 22, 2012
Author's Rating: 5/5.0 store rating
great service

by: Swanson Vitamins Shopper
December 9, 2012
Author's Rating: 4/5.0 store rating
except i did notice that it is a couple of dollars more. it was $19 when i first got it , the middle man was amazon, then i ordered direct and i think it is 21.99 ??????

 

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