I canceled an order from Amazon, recieved the cancelation e-mail and thought all was fine. I charged items on my Visa debit card thinking the money was in my account. Amazon shipped the item anyway and as a result I was overdrawn on my account and incurred fees. Amazon refused to accept any resposiblity in causing my late fees. I canceled my Amazon account and now use Deep Discount DVD for my media purchases.

Yesterday when I placed my order, both books qualified for free shipping. In fact, I only ordered the second book in order to get free shipping. However, when I got the order confirmation I realized that I was charged for shipping.  I called Customer Service and was first told to cancel and re-order to correct the problem.  I refused to spend my time correcting their mistake.  Then the agent offered to give me a credit on a future order.  Again, I refused as I wanted the order corrected and the shipping amount refunded.  After several minutes negotiating and being put on hold, he said a credit would be issued altho' he could not send me a corrected email with that info.  I would have to wait several days and check my credit card.  I consider this very poor service.  Amazon should be capable of much better.

Really great to do business with.  They have almost anything you can imagine. they have a normal return policy and great pricing.  Its also nice to be able to track shipments so easily.

Amazon customer service stinks. They are so bad and lazy. I ordered something from them and tried to cancel the order 6 days before the package was scheduled to leave their place and they told me that it cannot be canceled. That's stupid. They get you with the free shipping but it takes over a month to receive you package. They just wasted my time. NEVER do business with them

Amazon.com is an excellent site for shopping for a wide variety of items, and not just books.  They have books, movies, music, software, toys, and a wide variety of other items, even food and herbs.I buy most of my books, movies and software ...
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Having used Amazon.com for years (ordinarily, Amazon itself on many items, from books and clothing articles to watches and photographic equipment, with experience also albeit limited with other etailers via the Amazon system, predominantly for auto parts ...
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Had I known that they were so hard to contact for any problem or had I known how long it would take to recieve an item that I bought I would have gone to BestBuy.  They STILL don't know where my order is and they havn't replied to my email (the ONLY way to contact them)

I used them to save 20 lousy bucks!  What a mistake!!!!


In a nutshell.   They Suck!

I have been using amazon for years and i think its great for all kinds of shopping. I use it for myself to buy books and software, for my son (software, video games, books and toys). And I have send birthday presents to friends and family in other cities through amazon as well. Its always been a good experience.

Ordered a PS3 Slim five days ago, still has not shipped.  It would have shipped the next business day if I had ordered from Newegg.com.  I wish I had ordered from Newegg first, or buy.com second.  Once your Amazon.com order goes into the order process (several hours afterwards) you're not able to cancel the order!  I've had nothing but bad experiences ordering electronics and computer items from Amazon.com.

I have used Amazon.com for a long time for shopping. But I am disappointed this last year in the grocery section as it seems more items are not being stocked and delivered directly from their site, but from third party vendors with  high shipping costs. This is a real turnoff for buying from them.
Also, I have had problems viewing their new supposedly improved web pages in their entirety and have contacted them multiple times without any postive changes being seen by them. This is also a big turn off, since it takes much longer to view a page. It seems such a big organization would have the ability to correct such problems.

To put things in perspective, I have spent more than $3,000 with Amazon in the last year.  I find them to have good prices and actually, I have never had reason to complain when it comes to the timely delivery, etc.  Everything ...
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I am very disappointed with Amazon Customer Service.  I accidently ordered  something and within minutes tried to cancel and couldn't.  They told me to refuse the package and I would get my refund.  Therein lies the problem,  I have been trying for weeks to get my refund - each time they apologize (everyone is always so nice), but then no action.  Does anyone know what recourse I can take to resolve this problem.  I even received an e mail of apology and told it would be processed, but when I called a few days later, I had to go through the explanation all over again.

I have ordered from Amazon since they first came onto the scene and was very happy with them.  No more orders though!  The last 5 books I ordered (all new) arrived damaged because there was absolutely no packing of any sort.  Just a book ...
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i've shopped at amazon since it opened on the internet.  it's been great & i've bought everything from electric toothbrushes, books, electronics, digital cameras, hair care products, and tea from them.  however, i've become increasingly ...
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Amazon's prices seem to be rising while their free shipping is slowing way down.  I've been shopping with Amazon for years but it's no longer the first place I look for purchases simply because the experience has deteriorated SO much in the past ...
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I have ordered electronics, DVDs, Wii games and a host of many other items from Amazon.com and never had any problems. Shipping has always been fast and on many occasions arrived earlier then they have quoted me. I always choose free super saver shipping ...
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I am a big fan of Amazon.com.  I have been a Prime member for a few years.  This site has always been fast and easy for me to use.  The problem with my last order was that not one thing I needed of the six items ordered were provided by Amazon which means I had to pay shipping on six individual orders.  Isn't the whole point of shopping on a mega site that they are supposed to have everything you need and to save you money?  I am sure Amazon gets a handsome fee for these orders while I get stuck paying for shipping six times.  Also, this doesn't have to do with my order, I wish they would allow me to control my home page.  Just because I looked at one toy for my son once doesn't mean I want to see rows and rows of toy suggestions. 

   I've been shopping at Amazon for quite some time now, I've also purchased a number of items from Amazon.com and have never had any problems with this online store.   In addition to making purchases, I've also cancelled  a few ...
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I have been an Amazon buyer for a couple years now.  I recently had a lousy experience ordering an item I needed yesterday. Beware of delivery and shipment estimates when ordering "free shipping."  They offer one day, two day, and club express, or free shipping.  They will push your order back by as much as two weeks for "free shipping" and then hide behind the small print and change language on you from delivery to shipping. I had a purchase date of June 18, 2009, a estimated delivery of June 23, 2009, with a confirmation of "being processed" at time of purchase.  Then a couple days later I signed on line and Amazon informed me that it was "being prepared" with a "shipment date" of June 30 to July 7, 2009!  They will not refund your money even if it still has not shipped.  Amazon's customer service is friendly, but ineffective to help you change or refund the order.  Loyalty to them is a trend, beware. 

do not shop at AMAZON.COM. back in it's day amazon was fine, it has become too big and irrelevant. their one click shopping is a device that permits unwitting shoppers to place orders without viewing cart, without updating cart, without updating account information and without clicking a button to confirm order. the amazon customer service is worthless and of course you can't understand through their accent anyway. there are plenty of great alternatives to amazon, take a moment and find them. these days amazon is just a clearing house for third party merchants anyway.

Amazon is quickly becoming one of the leading providers of Internet shopping and also customer service.  I look to the Internet for most of my purchases and have consistently found best pricing and industry leading customer service at ...
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The Amazon.com staff is incredibly understaffed and over burdened especially the seller performance department. This led to a disastrous ugly situation between me and an another Amazon third party seller called Sales Direct. (I had a seller ...
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Here are the gory details of my saga with Amazon over 1 single freaking book:I ordered a book, which supposedly was still in stock, on February 18 and was given a March 7 shipping date (1st shipping date) .  March 7 passed without ...
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My motive of writing this review is purely because my seller account just got suspended by Amazon.com. They just shot me an email saying that I can no long sell on amazon. Their reason was they had evidence to show that I was related to some ...
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Okay, I recently bought Gran Turismo 5 Prologue from Amazon, and when I got the e-mail of confirmation it was stated "You will receive the package in 1-2 working days. I ordered it last Wednesday (15th April) and it wasn't here by Friday. So I decided to be patient and wait another day. (Saturday, today) When the post came I was extremely excited, so I ran downstairs and realised my game wasn't there, so I got really angry, having my excitement crushed for the second time by Amazon.
So Amazon, what I want to say is your service sucks, and so does the delivery speed.

Have ordered books here many times. I can usually find books that aren't always available in my local bookstore and I receive them pretty fast.

I was getting ready to order something on line after looking at shopping.com comparisons for that product.  I was surprised that Amazon.com only had 3 checks for a rating so I clicked on the reviews and was very surprised at the negative feedback for Amazon.

I did a lot of shopping on line in November and December and a lot of it was with Amazon.  I don't usually take the time to write a review but now am thinking that I should consider doing that after each purchase.  I had problems with 2 orders from Amazon, one damaged and one not as described. 

But Amazon took care of both problems professionally. courteously, and quickly.  The misdescribed item was from an Amazon marketplace retailer and both Amazon and the retailer took immediate action and their service was extraordinary and above expectations. 

I do believe that Amazon values their customers and I do trust Amazon to take care of me.  I will continue to shop at this trusted store.

 

When you live a bit off the beaten path, Amazon.com can be a very important shopping resource.  For me, the nearest shopping center is more than 35 miles away.  I have used Amazon.com a great deal in the past four years and never been disappointed with their selection, quality and service. 

I upgraded to Amazon Prime three months ago and have already recovered the cost in delivery charges.  Prime shipping will also get you very rapid shipping in many cases.

I hate shopping, so Amazon.com provides a more comfortable option.  I use a "Wish List" to store ideas for future purchases and I take advantage of customer reviews for every purchase I make.  Amazon helps me make more informed buying decisions while shopping for the things I want and need at my own pace.

Amazon is a useful and smart way to buy what you need with minimum trouble.  Perhaps I am really fortunate, but I have never had to use Amazon's return policy or send back an unacceptable/broken item.

a-z guarentee is just a joke to make you feel like your purchase is protected. They really let me down after 10 years of buying from only them on the web. I cannot stand a company that misleads you by displaying on the pretty parts of the gaurentee on the front page and you have to click a bunch of times to find the real deal. I really thought they were diferent.

HORRIBLE SERVICE!!!  I was shopping for a business phone for immediate use.  It was IN STOCK AND READY TO BE SHIPPED when I ordered it.  I kept waiting and waiting and when I called Amazon to find out the status they stated that they did not know the problem and now my ship date was postponed for another month.  They made no attempts to take care of the situation.  The  customer service line was no help, felt like they were just reading off a script.  I kept asking why the long wait, "Uh, don't know...."  Amazon lost a customer for life, will not go back to shop there!