They told me I was getting an extended warranty for a gateway laptop, when the lap top messed up I call and they tell me I didn't pay 100$ for an extended warranty I paid for viper...WTF viper is 20$ at most retail stores!!! Plus it hasn't even been a year so they are not standing by the initial 1yr warrenty that came with it! I'm so disapointed in HSN, if you get something from them DON'T bother with the warranties and extra crap cause this is the SECOND time they BSd on what they would do if the product messed up. Also when calling the manufacturer they couldn't find my order number, in fact I became so frustrated I gave my mother the phone and she is still on the phone with them...it's been over an hour!!!!BE AWARE OF WHAT YOU'RE GETTING!!!! record your conversation even but don't let them squeeze you like a lemon for every drop they can

worst company ever! slow shipping and plenty complications to place an order NO RELIABLE company! I bought two Lulu Guinness clutches which I need for new year party on x-mas eve very soon i realize  it will be better place a two days shipping ...
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I ordered a Samsung home theatre system (HT-4500) and received it yesterday. I went to Best Buy today to pick up some accessories and noticed that the same model number that I had purchased from HSN looks completely different from the model at Best Buy. I decided to look at the Samsung website and it was the same scenario there as well. Not only did I receive last years model... but I also paid $299 for the old model when the new model is selling for $269 from the retailer itself! Typically it would be more on the Samsung website. Then I looked at my other options from HSN and realized that they are selling last year models for more than the current model is selling for in stores for most of the products. I do NOT reccomend shopping here unless you do your research!

I ordered two mattress pads and was charged almost 13.00 for "shipping". 7 days later UPS still does not have the package and I will not receive the items in time. UPS would charge about $5.00 for shiopping and HSN pockets the rest. I will need to go out and buy some and return the HSN ones. HSN says I will have to wait 21 days to receive the return shipping label. Stay away from them- overcharged for shipping, under produced , surly customer service. It is a racket- second time this happened to me. 

Based on the repeated message given for buyers on HSN regarding easy returns, I purchased a ProForm Ellipitical for my husband, who is disabled and needs to used this type of exercise equipment.  When it was delivered and he looked at the picture on ...
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HSN has got to be the most horrible shopping experience EVER!!!!!!!  I could go ON and ON but mostly I just never want to deal with those people EVER AGAIN.  Now I'm working on closing out my account(s) and that is another giant FRUSTRATION!  HSN - go to QVC to learn how to treat your current customers or they will become your former customers just like ME.

To whom it may concern, On 10-25-12 I ordered a product called the (Spin Mop) being promoted on the Home Shopping Network. During the televised promotion the announcer made clear that if the order was placed today they would also included a FREE extra ...
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I just ordered a Bissell Steam Shot cleaner from HSN on TV. I tried to cancel it the next day after I went online and saw one with more attachments at Amazon and Bissell's own website. The one at HSN only had 2 brushes and a hose. And it was a different ...
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HSN is wonderful. I buy alot and they are friendly, courteous and they are customer service people.  I read the reviews about a product before I buy it so I'm not in for any surprises.  The items I buy are quality and I love them all.

I shop at HSN regularly, and I am extremely happy with their service and the unique items & fashions are like no other.  Fabulous, well-known designers creating special fashions for HSN customers that you will not find elsewhere.  Errors ...
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Never again will i shop on HSN. I had two items i had ordered on auto-ship.
What a racket that is! I went online and canceled the two items. well somehow only one got canceled and i received one of the item again. Well i didn't have time to return it, in the amount of time they allow and they won't take it back. So they tell me it's my fault that i didn't return it in the amount of time they allow. It's not their fault that their system only took one item off and not both and i didn't to react to their mistake in a timely fashion.
The customer service was not very good either, not helpful, didn't try to make this right. It was my fault.
I told them to take my account down also. I see another reviewer had them do the same thing but it wasn't done. Surprise, Surprise!

ordered an  item  ... hsn was  delivering  it  to an old address. called  to let  them know  ... they could not  stop  the  delivery  . told me to wait  to see if  item was going to be returned to hsn..  i could not order  another  one  because  item was  sold  out  so i was  out  of  luck...  rep  was  apologetic  but still could  not  do anything  about  it... i  cancelled  my  hsn  account  with  her immediately..  i forgot  about  the  hsn poor  customer  service  since  my last  order  was  about  3 years  ago  &  i never  received  the  item  i  ordered  &  then  when  another  one  was  shipped  had  to return it  because  it  was  damaged, and  of  course  now  they were  out  of  stock.. frustrating, aggravating, and  time  consuming.....  so  i  was  giving  hsn another  chance  after  all this  time  but  again  it  was  frustrating, aggravating, time  consuming ,   so  adios  hsn will try  qvc  next  time  !!!

I will NEVER deal with HSN again. I purchased a laptop and tablet from them with no problem. Thinking I was one of the lucky ones, this past Friday, I ordered a Tracfone, with Tripple minutes and wifi. I checked every day, thinking I would see shipped ...
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HSN doesn't live up to it's word when they tell you, if you don't like it, you can return it. I bought some items from HSN, and one of the items they told me i return it.  if i cant return it, then why say if we dont like it, then return it. dont say to return something and later say we cant send it back. it's like they want to keep your money. i waited forever for my package to arrive. I will surely never do business with them again. they're a scammer. im not pleased with some of their items, some of their items doesn't look like it does on tv..they are very dishonest and very rude. it's a nightmare.

I WILL NEVER buy another thing from HSN!!!!!! I bough a mattress on HSN on April 25, 2012 with a 2-5 day delivery time frame. I knew I was moving on May with so I figured I had it covered. On May 3rd I get a phone call stating that my mattress can't be ...
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OMG, HSN should be taking off of television, they are one of the worst legal scammer out there. I have never order anything from them before (first and last time). I made a order and was not please with the item, that did nothing like it did on ...
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We bought a sewing machine. Was supposed to be a real special deal on a hard to get item. Then our local fabric store advertises the same item for $30 less. We asked HSN about it and was told, basically too bad. They certainly imply they have the best prices, but don’t be fooled. We are never shopping there  again.  Apparently, the value of keeping us as a lifetime loyal customer was not worth  them dong a price match.  Very short sighted but that is their decision.  Our decision is to never watch their show or buy anything.

Ordered product could not get customer service rep to slow down and listen to what I was telling her about the name on the card and how it has to appear to be billed correctly. She finally said it went through and gave me my confirmation. The product never came so I called only to be told they canceled and it is sold out. When I asked the name on the billing once agian the customer service rep was rude talked over me and still would not listen to how the name needs to be written. I asked her to read it back and she stated it doesn't matter , it how we do it here. I have had way to many problems with HSN and will never order from them. They do not care about there customer. VERY UNHAPPY

Of the last three orders with HSN two were back ordered. They even promised on air to do what was necessary to fill orders for larger size container.

HSN has great products at wonderful prices. However, their customer service is the worst. I had a problem with my address not being valid
in their system when trying to order a bed. Even though I've ordered with them before and received my package, my same address still came up as invalid. I emailed customer service 4 times and kept getting the run around. They wouldn't hold the bed I wanted and kept wanting me to call them instead of them calling me. Maybe they are not allowed to make outbound calls. Even the supervisor said I would need to call them even though they had all my account information. I guess being a supervisor of call center myself, I had a hard time accepting this information. I expect good customer service all the time and a customer should never have to follow up by calling customer service after already contacting them via email. Email is a form of contact! There is no difference between email and the phone! Well, the difference is I'm not waiting on hold when I email. Again, this is the worst service I've ever experienced.

How disappointing to see that on Nov 18 HSN "sold" around 50,000 units of Flipster Cars they cannot deliver.  My order went in at around the 12,000th sale number.  I won't use HSN for a holiday again.  I probably won't use them at ...
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The most ridiculous shipping structure I have ever come across.  First, UPS gets your package, and you get a tracking number.  Great!  Then,  suddenly,  your package seems to have been delivered.  But not to you.  After several phone calls,  you discover that HSN has UPS deliver your package to a nearby USPS office,  where it now undergoes a whole new rash of sorting,  selecting, etc.  I ship and get shipments from all over the USA,  and I am not four days from anywhere!  But apparently,  I am two weeks away from Texas, according to HSN,  and I live in the midwest!!  I would never order from this company again,  and only older seniors or tech virgins would not know that this is the crappiest shipping time known to man.  There are so many other online vendors,  why bother with this crap.  (And I still haven't gotten my package,  which I expected three days ago....)

Return policy is not to be believed.  They state items under 5 lbs. can be returned for $6.95 and those over 5 lbs for $8.95.  This only works if the item you ordered comes directly from them.  The majority come from outside vendors.  In order to ship back a tapestry I bought it will cost me $32.  Nowhere did it say this was coming from an outside vendor.  Customer Services response was that I should have called before ordering to see where the item was shipping from.  Save yourself the headache and the big bucks.  These people are crooks!

This place is absolutely ridiculous...  I placed my first order with HSN, for a laptop, last Saturday 5/21/11.  I used the flex pay option.  And, my credit card was billed immediately.Today, Thursday 5/26/11, I received a ...
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I purchased a Today's Special Value (GE E1680W Digital Camera) on May 11th to take with me on a trip on May 21st. After checking for a tracking number for a few days, the order showed up as cancelled. I called them to find out that they needed ...
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Between the company NextBook and HSN, they are both full if it. The nextbook is a piece of crap that dous not hold a charge, download any books fast-or even slow- and customer service from both sucks. Next book has about 2 people in customer service who first should find out their job description...they know nothing. Once HSN has your money......well "Bye". Thios will be the last order I ever get from them......Tim Seegel

HORRIBLE FEEDBACK POLICY!

I ordered an item which cost $268 and upon its arrival, it did not live up to the description by the sales pitch diva.  She also stated during her "live performance" there were hundreds of positive reviews for the product.  So when I received it, I went online and there were NONE!  Not a one!  I contacted via live chat and they said "sorry"....
Yeah, like that helps!  SOOO, today I try to leave feedback and cannot.  You know why?  Because the item is not listed at the moment...so I can't leave feedback!  ARE YOU KIDDING ME??  Now you know there has to be a reason for that....and I am sure it is not for the consumer's benefit.  SHOP ONLINE BUT NOT HERE.  THE FEEBACK POLICY FOR A BUSINESS OF THIS SIZE IS LUDICROUS. 

DO NOT SHOP HERE. I orderd a Dyson, it was sent to someone else. I never recieved it, they returned my deposit because I was right and they have now turned me over to collection for the balence of something they know I didn't get. 
You can't even talk to there Accounts dept.   Can't talk to anyone that matters... I requested a copy of all of the conversations that they had on record, since they would verify it was right in front of them on the computer screen  but since they are no one that can help they won't send it and there is no one I can Call ..... BEWARE!!!!
Customer Service is VERY MUCH lacking with this Company. I want a company that offers me a Person I can contact to resolve an issue if there should be one however this company makes you feel you are not there concern once the payment was sent.

I bought a NEXTPAD, when in 3 or 4 days after I get a phonecall saying that my order was going to arrive in no less than 30 days, I bought it for my 10 year old niece for her birthday, and need it in less than 15 days. When I called they said that it was true i was not going to get it on time due to so many people ordering it. I was disappointed since it was the first time I ever bought something from HSN, for me to get a CSR it took like 15 mins. I dont think I am ever buying anything from them again. I would not tell people to buy from HSN.

Terrible! Just awful! I had to place the order for my cell phone 3 seperate times, and each time it was cancelled due to "vendor issues" yet they kept saying every single time I called "We have them in stock, or they would not be offered on the website". They lie, flat out lie. I took it up from representitive to manager (who hung up on me when I asked questions) to their 'leadership team' What a farce that is. They take orders for items they have no intention on shipping and then customer 'service' claims they can't do anything about it. Last I heard SERVICE means that you CAN do something about it.
I will never buy from them again and never recomend them to anyone.