My daughter’s passion is swimming. Because we do not have any local swim stores I order almost everything she needs online at SwimOutlet.com What They Sell SwimOutlet.com sells everything related to water sports. You will find ...
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I ordered Speedo warm-up pants and received irregular merchandise. The bottom of the zippered back pocket was sewn into the waistband and couldn't be separated from it without ripping out part of the waistband. Spoke to a customer service rep who said policy was to refund the merchandise cost only, not shipping either to or from for returns even if the merchandise was defective. Said that irregular merchandise wasn't their fault but Speedo's.  SwimOutlet doesn't open sealed merchandise from the manufacturer to check for problems. Offered credit toward shipping only if I ordered replacement pants. My child needed the pants for a meet that already happened so I said "no" and ended the call. I then called back and spoke to a supervisor. I was given shipping label info to ship the pants back w/o charge and was refunded the cost of the pants, but I'm still out the initial shipping cost. Took two phone calls to get partial satisfaction. SwimOutlet.com would have received a glowing review from me before this order. Not the same company it was a few years ago.

Products seem nice & ordering easy.  Quick shipping.  BUT CUSTOMER SERVICE JUST PLAIN TERRIBLE.  I will never order from them again; neither should anyone else.

Back in July I purchased an Olympic-style black and gold swim bag for my daughter.  I spent approx. $55.00.  A few weeks ago the zipper began to rip, and now it is completely off the track and ruined.  When I called the company, they offered me a whopping $8.50 to replace the zipper.  I don't even think I can replace a pants' zipper for this price.  I am highly dissatisfied with this company, won't shop through them again, and do NOT recommend them.   I swear the rep promised me a 50% discount but then came back and said I could only have 15%.  I feel very ripped off by this company.  If you spend $55 on a swim bag that your child has used about 10 times, there is no excuse for the zipper breaking completely off the track!

good

so convenient

Awesome customer service in the past, great prices, and on time delivery from my experience.

Very easy to find mastectomy suits. Nice fit too.

I ordered some swim shorts and they were too big. I emailed Swimoutlet and was easily informed of the steps to take to return my product and get an exchange for a smaller size. Very good experience!

good

First time I have used Swim Outlet and I was very impressed with the quality of the product.

Love the top. I apparently misread the order though--I thought it also included the bottom to the set, but they were not sent.

very good.

Swim Outlet has a very large inventory and I appreciated all the choices offered. It was easy to use their website to shop for the items I needed. I have purchased swimwear from them before and their service has always been excellent.

Tracking number given never worked, had to call to find out when item would come in

Plan to buy any future items concerning swimming at SwimOutlet.

Merchandise arrived quickly, exactly as ordered

I would shop again with SwimOutlet, the products I ordered were new; good condition and quality product.

I swim indoors year round and have a hard time finding swim wear out of season in my sizes, so far so good

I was able to find the item that I was looking for fairly easily, so it was a rewarding experience for me. I did not need a phone call, nor did I receive a purchase rebate, but none was expected.

many items not available in my size which is the most common mens size 34 and should be present in high voliume!!!!

Good buying experience. Shoes were too small and had to return them.

Excellent service, easy to use web site, great results.

Love this site. So easy to navigate and purchase the swimwear I want. No settling for what's on the rack.

the bathing suits were too small. received a refund minus shipping...... Not Happy

No complaints, everything went smoothly!

Swim Outlet gives quick reliable service for a great price. Shipping is reasonable and quick.

It took a little longer than I expected for the package to arrive but the product is great and I would shop here again.

Delivery of product was slow.

Great selection of caps. Also they had the Krinkle fabric suits I have been looking for. They wear like iron. Very pleased.