Never got the item delivered to the store. Multiple calls to customer service assured me that there was no problem. No active customer service. Just read what was on the tracking website. Reflected poorly on Ritz Camera as I knew there was a problem and people were unable to help.

Great I just hope the can get me a Nikon D800!

I will not deal with Ritz camera again.

jst a short message to whoever decided toput your customer service in INDIA.. FUCK YOU ASSHOLE...i will never shop ritz again...

The Canera and Lens was super but the hook was the 1 year warranty and I have,nt recieved it as of today, So the order is incomplete and I will have to continue to inquire about it until it is fulfilled.

I ordered overnight on a Sunday expecting that my order would ship out by Tuesday. When I didn't get a tracking number I contacted Ritz via their online chat service. I was informed the product was backordered even though their website said it was in stock. This is blatant false advertising. I had ordered $1500 in other photo equipment through Newegg, Amazon, Adoram and BHPhotovideo on the Monday afrer I placed the Ritz order. Everything I ordered came in overnight and on time. I cancelled my order with Ritz and ordered a D7000 with kit lens from Newegg and got it overnight. There is NOTHING that would ever convince me to order from Ritz again.

Excellent service! I will be a repeat customer!

I ordered a camera and zoom lens. The lens was on back order. The lens shipped and notice left while at work. I called Fed Ex to hold package they could not on the request of addresse, had to be shipper. Called Ritz on 1-2-12 750am. Explained I was going out of town and wanted package held for pick-up. Ritz called back 10 minutes later and confirmed package would be held. Went to pick up package it was out for delivery. FedEx claims they recieved notice less than 2 hours prior. I went 23 miles each way out of my way to pick up a non existent package. All they could do was blame the other. Never recieved package it was returned unclaimed. Credit was provided for only part of sale (merchandise less restock fee). As of this writing they still have not refunded extended warranty.

Love Ritz-Camera (and trading in used gear for credit)!

I was searching on the internet for companies that sell Spellbinders products and was surprised when ritzcamera.com came up. I found the variety of scrapbooking supplies to be quite nice and their prices very reasonable. Their website is user friendly and easy to use. I will be checking their website regularly for great deals.

Camera was received the day after I ordered it.

First order placed was super fast delivery and all items as ordered. Second order placed, one item on back order. Rating RitzCamera, I would give it an excellent rating. Orders have been on internet, and easy ordering for product. Will buy from again.

ALWAYS A FAST AND GOOD SERVICE WHEN ORDERN FROM RITZ.

Items were delivered quickly, one item on back order, and very pleased of the notifications on the details of the order. Excellent service.

excellent service

The ad showed a 16.5 megapixel Fuji camera, I was billed and received a 14 megapixel camera.

Ok... needed one more phone to make 6 but they didn't carry the matching individual - had to order from another place - this was disappointing & frustrating!

one item was damaged - replacing the item was not an option - had to reorder & I chose not to.

Sales representative was very knowledge about products, generally, and the 5100 DX, specifically. He guided me to the right combination of lens and ancilliary equipment I need for my needs. I particularly appreciated his recommendation to look at refurbished camera and lens to lower the total price. I have been a Cool Pix user for nearly nine years (5000 8 megapixels, wide-angle), purchased through a Ritz retail store in Denver in 2003. Before that, I had been an SLR user (always Nikon) for many years. I very much liked the Cool Pix camera for its compactness, resolution, and ease of handling. The picture were always sharp and color true. We discussed the advantages of the SLR over a replacement Cool Pix, and I settled on the SLR. He came across as more interested in tailoring the purchase to my needs than simply making a sale. I amy typically turned-off by a hard sale. He got back to me immediately when we lost telephone connections. I was extremely impressed. Hence, the high marks and my complete confidence. Please express to him my pleasure with the purchase process,the product, and his professionalism.

Product ordered was not available. I received notification that it was backordered, but no information about expected delivery date. After several more messages saying the product was still backordered, I cancelled the purchase through Ritz customer service. However, two days later, the product was shipped to me and my credit card was charged. It was a big hassle to get the shipment returned and to get the charges removed from my card. (Eventually, however, it was done.)

It was a fast, efficient, safe transaction. I had no Problems. I am very pleased!

The won't admit their own errors or short comings. Customer is suppose to be king but i guess they don't live by that rule??? There are many other site out there that deliver better price and service.

Tried to use a gift card I got for christmas at my purchase. the.com store would not accept a gift card with ritz camera right on it. they said it was only for their retail stores what b s. I'm out for 100 dollars instead of 40

Until the delay in shipment occurred, the experience was a good one. Once we were advised of the delay, customer service was extremely poor. If customer service is going to be outsourced to another country, at least make sure that English can be spoken clearly. In addition, doesn't do any good to email - emailed four times and never received a response. If utilize Ritz again, it will be through a store.

I love RitzCamera. This is not my first purchase nor will it be my last. I have bought all my cameras & gear from RitzCamera & I have always been satisfied with their service.

I ordered a factory refurbished D7000 from Ritz about two weeks before Christmas, late on a Friday night. This was before I thought about looking up their ratings online. Needless to say, I got very nervous as I read all the negatives about the store. ...
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The call center was in India. They could not get my name right or my address. Once they got that right, I was sent an email telling that the product was on back order and they wanted me to but something else. I made a request to the call center for a refund, which was like pulling teeth. I then called a Corprate number and was told that I could get a full refund. In the end I was charged $34 dollars for shipping when I was told more than once that i would get a FULL refund. WILL TELL EVERYONE i KNOW TO NEVER DO BUSINESS WITH THIS SITE!!!!!

Your customer service representative's accents are too strong and they can't be understood when you speak to them. I spoke to three different individuals and while they tried to be helpful, I couldn't understand their responses and in some cases they didn't understand my questions. Sorry guys, offshoring doesn't work!

I ordered a refurbished Nikon D 1500 and never received it.The canceled my order with out giving me a reason.I made this purchase threw Amazon.I am not very pleased.

I ordered a Christmas present the afternoon of Monday, Dec 19th - 4 full business days before the holiday. As such, I made sure to pay extra for 2 business day shipping (~$25 extra). Their site says that they give you shipping estimates when you ...
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