I really wish I had read the reviews for this vendor before I went ahead and purchased from them.  
I have received the wrong size and I am still calling them, following up with them, calling them again, recieving the same WRONG size, calling them, waiting for them to call me, calling them again, etc. etc.
I don't know if I will receive the correct size.  I am living with a blind that is too small but according to yourblinds.com it fits within the parameters of what they feel is acceptable.  The second blind is not within those parameters but who know's when I'll get the correct size blind.
I wish I had gone to a local vendor and paid $50 bucks more.  This is so nerve wracking.
 

Terrible experience!  I placed my order on June 26, 2011 of over $1000.  Now Aug 2 and still nothing!!!!  If you haven't click on Submit on your order.... DON'T!!! 

Yes, their prices are great, but the hell you'll have to endure will not be worth it.  The ordering pages seem easy, but they still managed to mess up mine.  Weeks later, they took their time re-making what I'd ordered, charged me more, and yet my order was never expedited.  They're taking their sweet time.  Everytime I email or chatted with them, they promise the world but end up delivering $#@*.

I'm not from a competing business. Just a regular customer like you... trying to get my damn house shaded.  No luck dealing with these people.  If only I could turn back time...

Due to a screwed up webpage, My order was shipped wrong. I called to get a refund and after a lengthy chat was told "The web page states no refunds due to being custom made". So I got the wrong shades and am stuck with them..

very happy with my purchase, the price, the quality, and I would order again

Update (10/19/10): It seems I am, in fact, getting a full refund without having to reverse charges or anything like that.  I am definitely relieved about this, and it improves my opinion somewhat about this company.On 09/09/10, I ...
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I had seen the postive reviews and did a lot of research and found that yourblinds.com had the best prices out there for the brand and type of blind I wished to purchase.  And then I attempted to buy blinds...I ordered blinds on July 13th, ...
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I have ordered and installed many cellular shades in the past.  I recently ordered 6 from yourblinds.com.  Ordering process was fine and shades arrived in a reasonable amount of time.  Unfortunately there were problems with two of them -- one was too wide for the window (this is my fault in measuring) and another had a faulty mechanism such that the shade is difficult to raise and lower (a manufacturing defect).  These are Hunter Douglas blinds, and they do not provide direct customer service, even for a manufacturing defect such as the faulty mechanism.  I called yourblinds.com 4-6 times over a 10 day period and was told each time they would call me back with information on how to get the shades serviced.  I still do not have this information and have now given up on getting the shade with a manufacturing defect repaired  (its now 14 days after I first contacted them for assistance). 

Very satisfied.

Delivery was delayed significantly from original estimated date.
Product was damaged without any damage shown on shipping box.
New part had to be requested.
It is the opinion of the undersigned that YourBlinds needs to focus on customer satisfaction in the future.

still waiting for custom blinds- not due for a few more days still a short wait for custom cut blinds

shopping experience was straightforward, received the product after some delay due to address difference between credit card company and new home, arrived on-time, all products appear to be in good condition. Have only hung two of the 12 blinds, first is perfect and the second is almost too small for some reason.

Five stars! I can't recommend YourBlinds more highly. The sheer selection, alone, is beyond any that I've found anywhere else, online.Any color, style, fabric choice, pattern, etc. can be found here, and all at a really competitive price. ...
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I thought I did a lot of research before I chose to use this website; unfortunately, none of it was any use.  The website did something inexplicable to my order--I still haven't gotten an answer from customer service regarding this--and when the ...
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Ordering was easy. I had requested samples to be sure of color match. The samples were shipped very quickly. My full blinds order (for 4 windows) was shipped within a week. Merchandise was exactly what I ordered and installation was a breeze. A local retailer had quoted me $2500 for the exact same order, but with YourBlinds I only paid $600. Fabulous savings!  I will recommend this online retailer and will use them again in the future.

Ordered online but had a question about getting a discount.  Called, they pulled up my order, got approval for a discount to price match another site - did so quickly, professionally, and friendly.  Got the blinds in 3 days!

First time ordering something like this online - home decor usually needs to be seen before I can make a decision. Had not seen the blinds, but the company provides free swatches. Spoke to a customer service rep who was very helpful, suggested three ...
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I ordered some sample swatches from Yourblinds and got them them pretty quick.  I found it quite helpful.  Other than that, it was easy to follow the directions and measure for my blinds.   Although it said it can take up to 4 weeks to ship I received my blinds within 2 weeks and they arrived in perfect condition and were exactly what I ordered.  Very good quality, I would not hesitate to order from this company again.

I have not yet received my curtains/drapes so really could not answer this survey adequately.

Great customer assistance when placing my order online.  At my request the person helping me via online chat (great feature!!) called their manufacturer to make sure the blinds were in stock, as I had been told by two other online vendors that ...
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I ordered a faux wood blind and was not happy with the product. I didn't like the textured finish, which was my fault because I didn't order swatches first. But also, the slats do not open and close smoothly. And just recently, they stopped opening and closing at all! I am going to contact the company about this, since they have a satisfaction guarantee. I will report back when they resolve this issue. I was happier with justblinds.com.

Received product was not as promised and even though item was returned, the customer service agent was very nasty. I would never shop here again.

My blinds are awful! I ordered custom blinds. Doesn't that mean that I needed CUSTOM? The blinds I received were for standard size windows. If that is what I had wanted, I could have gone to Home Depot. They didn't even offer to send me the correct size blinds as ordered!!!!! Or to give me my money back. I will never use this company again! When I tried to alleviate the problem, the e-chat girl only asked if I wanted someone to call. If I bothered to express my dissatisfaction, don't you think that the question would have been moot! YES, I wanted someone to call me! Also, when I received my blinds, one set had a twisted cord that made one of the levers not lay straight. Another set I had to physically fix because it had been damaged during shipment. And yet another set will not open or close. My overall experience is not a good one. MANAGEMENT...FIX MY PROBLEM!!!!!! Or is complaining to opinion poll the only way I will get satisfaction? If you want to continue my business, and keep me from trashing your company across the internet, please make this wrong a right!

Initial order was prompt, blinds arrived in good repair, hung easily, however, I was not happy with something about them but couldn't figure out what was wrong. It took my several months to realize that the slats didn't meet at the center (two blinds one headrail) and some of the slats were bowed. I contacted YOURBLINDS and even though it was several months later, they sent me a box in which to package, had UPS pick up the blinds, and promptly repaired them for me. Customer Service (Jennifer) was OUTSTANDING every step of the way.

The online store was easy to use, but the promises on the web page are a joke. The representative said she does not have time to review all the orders, especially the large ones. You would think that the large orders got reviewed. Here is the quote ...
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I have made several previous purchases and was pleased with the quality (Hunter Douglas cellular shades), service, and delivery time. However, with my most recent inquiry, I found the same product for a lower price at five different online stores, with the same warranty, etc. When I contacted YourBlinds.com regarding the lower prices and their "discount" of 2%, their response was "Thank you for the update. Maybe we can help you with future purchases." No offer to meet the price or even ask what the lower price was. I guess they don't need the business.

We received our blinds this morning and my husband just finished installing them. We are so happy with how they look. I was very nervous placing this online order in case there was a problem or issue. Well, everything went smooth. Also, I think your online ordering system is very easy to follow. It is easy to navigate through the different screens. By the time we finish ordering the remaining blinds from you, we will have saved over $700 based on a designer's estimate of the exact same blinds and features.

Very happy with experience at Yourblinds.com. I did all my research and shopping online using several websites. Yourblinds was the quickest to ship out samples and had the best price overall. They were also the only company with consistent reviews on Bitrate and Epinions.

I ordered on a Monday (which was a holiday) and product arrived via UPS Ground shipping the very next Monday. Very impressed with speed of shipment. Also free shipping was nice especially since packages together weighed over 70 pounds. Items were very well packed and in perfect condition.

My only concern was the website did not have updated instructions for my product. Took me a little longer than I wanted to figure things out, but I cant blame them too much for that.

I will recommend this site to anyone needing blinds. Thanks

We were not happy with the customer service after one of our new blinds would not close properly. We contacted YourBlinds who told us to ship the blind back with specific instructions. We followed the instructions, but somehow, the blind was lost. WE are now expected to pay for the blind to be re-made. YourBlinds will NOT cover the cost of the re-make for this blind. Be warned, do not ship your blind back for repair!

I ordered Hunter Douglas Everwoods from Canada for my home in Arizona. The Customer service was second to none!!!
Truly Amazing all round. The delivery was excellent, they even scheduled every thing around my arrival to the home. The freight company caused a little damage to a few of the packages but the problem was immediately looked after and again all around my personal schedule. I am more than satisfied!!! Amy my sales rep made my experience with Your Blinds a fantastic one!! Thank you.

I had a problem with the web site but other than that - my experience with "yourblinds.com" was great! The prices were low and the customer service was fantastic. The blinds come very quickly and i was sent email telling me the status each step of the way. I highly recommend them!