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XHeli.com R/C Helicopters
 

XHeli.com R/C Helicopters

Average Rating 1.25/5.0 store rating 4 store reviews
Customer Service 0
On-Time Delivery 0
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by: japan51
July 28, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I too had a very bad experience dealing with XHeli. I purchased a  helicopter back in mid June of 2011. The helicopter was defective so I called XHeli. They gave a RMA number for shipping purposes, which I used. Packaged everything neatly with ...
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by: walkerpkw
March 6, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
It doesn't get any worse than this. A defective item with no customer service or contact after the sale. My most disappointing online experience ever. The good: While shopping for a replacement R/C Helicopter recently, I found ...
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by: sisterroxy
January 28, 2011
Author's Rating: 1/5.0 store rating
For a repeat customer, I find it bad business practice for X-Heli to not refund shipping fees when returning defective merchandise.  Then on top of that the returned item is subject to a 15% restocking fee.  

The on-line telephone operator assistance received was of, at best, POOR QUALITY.  Response time following question(s) was inordinately bad.  An e-mail sent yesterday 01/27/11 with specific questions prior to talking with an operator on 01/28/11 was NEVER acknowledged.

Again, I was a repeat customer and apparently the telephone contact, George, made no effort to check customer order history.  

There was absolutely NO EFFORT made to rectify to customer satisfaction an X-Heli problem.  As a result, I will NEVER AGAIN purchase from this company.    

by: hobiecat33
February 3, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I purchased a Syma 9086 RC helicopter from Xheli. First time out of the box the unit didn't work; contacted support and waited 3 days to hear back. Chatted online with a tech rep and was told that because the unit was 1 day out of warranty there was nothing they could do. Even though I showed them that I had contacted them before the warranty was up but didn't get a reply. Poor customer service; clearly not concerned about service or repeat customers. Don't buy here it's not worth it. There is no 100% satisfaction guarantee; don't be fooled by the nice webpage. Read reviews; the only people that are happy are those that didn't have any problem.

 
 
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