When something goes wrong with WE , it goes VERY wrong.  I recently built a new house with a wine area specifically designed to contain the N'finity 100 bottle wine refrigerator (which is really two 50 bottle coolers side by side with ...
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So disappointed in this store!  Ordered Schottz Glasses and the packaging was not very good as one arrived broken.  It was a gift and I called immediately to have it replaced and stressed that the event was time sensitive.  The ladies response?  Give the gift with one broken glass in it....seriously?!?!  I even offered to pay for overnight so that i would get it next day.  Nothing.  Now, I'm sitting with one broken glass and the replacement won't get here until 1 day after the event.  Will never order from here again and will never recommend a place like this to anyone!

Dealing with Wine Enthusiast has been a nightmare. Ordered a $3000 EuroCave wine cellar, plus $450 for "white glove service" one month ago. What we received was an unusable unit with no electrical plug, wrong door, and only 1 shelf. After 10+ calls to them (yet never one returned phone call to me) I've heard that they have to take the plug off of another unit so will be yet another week to deliver - so I'm sure another unsuspecting customer will endure the same problems. Their customer service is much worse than CVS - buyer beware.

This on-line retailer has a very eazy site to order items and on time performance.

Always have a good experience with this firm.

efficient, trouble-free

Lightning quick order fulfillment and shipping. Excellent price on the wine rack.

Excellent consistent service

One of the better sites I have visited.

I do not know about product condition--I have not opened the product yet for assembly. I answered "no" only because you forced an answer for the question.

On-line shopping was very easy to do. I knew at the time of order that one item was backordered. The other item was delivered within a very few days or order. I would shop online with Wine Enthusiast again.

EXCELLENT

I couldn't find what I was looking for so sent an e-mail(twice) in the box proviced and never received a response! I would still like to purchase the item but have some questions!

excelent quality, very fast shipping.

very easy, very fast, high quality

I order a set of 4 wine glasses. One we opened the box and discovered that one of them was broken at the stem. My wife called customer service and wit no hassle or arguments shipped a replacement and we received it in less than a week. That's what I call customer service.

My shopping experience couldn't have been better. It was easy to place the order and was received in perfect condition in a timely manner. I would order from them again.

I was impressed by the selection and range of prices. Shopping on line was painless!

finding, ordering, and receipt of item were all accomplished easily.

It was very good. I would have liked free shipping

Wine enthusiast was wonderful; I found the exact item two days after I received it for $10 cheaper and rather than doing a "price adjustment" or having to ship it back, they beat the $10 and sent me a $20 merchandise credit for their website, no questions asked. I call that superior service. I will definitely shup their again and recommend it to others.

I ordered the Riedel brandy snifters for my daughter. She love them. Thank you for making my shopping experience a great one!

Ordered on-line. Everything went very smoothly.

All went well with my shopping experience. I received the product earlier than I expected. I am disappointed however that only days after I received my order I also received an e-mail offering FREE DELIVRY after I had paid for shipping and handling on my order.

After reviewing my credit card statement online i noted 2 billings from Wine Enthusiast that they over charged my account by $14.00 . I then called customer service with no answer why or apology for there mistake

Very good prices, fast shipping. Would shop there again!

Very customer-friendly.... Wish they had all vaireties of stemware offered in the design I ordered. Learned of other styles in pamphlet accompanying my order which Reidel makes. (short-stem wine glasses) (new item)

Excellent service. Concerned about future inquiries, since this was a purchase for my son (not me) I do not want to be inundated with contacts about future purchases and bargains.

Last year we had a problem with a wine cooler. When notified, they immediately replaced the cooler with another. The customer service rep was efficient and courteous. I definitely ordered from this company again this year!!!

good price, easy ordering