i ordered 4 gift baskets for christmas gifts for family this year and was emabarrassed by what they received. the pictures online are cute and the actual product was cute, but there was not very much in any of them. one of the baskets was starbucks. i chose this specific basket because it contained coffee mugs that were a chocolate color rather than white. however, when it arrived, the mugs were white. i would have gotten more for my money by going through starbucks.
the only positive thing about this experience was that it arrived on time all in one piece. this was a HUGE disappointment!

Didn't ship my order until 5 days after I ordered it, causing it to miss Christmas delivery. Their staff doesn't have up to date UPS tracking info, and in fact, argued with me on the phone about its ship status when I had the UPS website in front of me and had called UPS to find indeed, the package would arrive late. The said when they called UPS, they were 'closed'. UPS is open 24/7 and I had just hung up with them 5 mins. earlier. Instead of calling UPS and changing to overnite delivery, they would rather refund my $50, pay for the shipping by UPS and pay their vender who shipped the item. Wouldn't it have made more sense for them to pay another $10 to upgrade my shipping and keep me as a future customer ?

Do not order from this place..They promise items will be there at a certian time, but they will not. I ordered several gift baskets from them for Christmas and not all will get there by Christmas now. I called their customer service and that was of no help. They said they could ship another basket to make sure it will get there on time which was equivalent to the one that I ordered, but they could not tell me which basket it was because they had no idea what was available.. So how could they state that one that is equivalent will get there on time. When I checked their website to see what was available to go to NY, it was crap..They should have sent it priority since they messed up on the shipping..From the people that did receive it, they were not impressed as well as the goodies were not fresh..

I read reviews about Wine Country Gift Baskets before making my purchase.  I read bad review after another, yet Wine Country Gift Baskets had really nice stuff so I decided to try them out. 

I'm a very happy customer!  I'm glad I did not let the bad reviews stop me from ordering from them!  I ordered on Thursday December 10th.  They shipped on the 11th.  I recieved it today, the 16th.  

It looks just as the photo did on their website.  I'm sure the recipient will be very pleased with it.

 

I ordered 4 baskets from this merchant for Christmas gifts.  I was promised all 4 would be delivered by Christmas.  3 of the 4 did make it, but the 4th did not.  When checking the tracking info a couple days after ordering, it stated that ...
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We ordered a gift basket from Wine Country Gift Baskets that met their time frame for Christmas delivery.  On first checking their delivery date it showed December 27th.  We called the company and they offered a 5% refund.  Not much for a late delivery, but better than nothing.  We checked again and found that the delivery date has been changed to December 30th.  Their website says 24/7 customer service.  Try to call outside normal business hours and you will not get anyone.  Found another place on their site that lists different hours.  We finally got a hold of them and complained about the further delay.  We really didn't get much satisfaction from them, but another 5% discount.  Not what you would expect when they guarantee Christmas delivery, but with some luck will make it for New Years.  Never again will we buy from them.  There are other companies that provide much better customer service.

BEWARE!  AVOID!  Out of 8 baskets ordered at the beginning of December, two were not delivered at all.  I got an e-mail saying they had been returned by the shipper as undeliverable.   Both had been addressed incorrectly by the company even though I checked the order form for addresses twice and checked it again when I got the e-mail sales confirmation.  I called their customer service line and eight calls in a row were dropped.  This happened again on three more consecutive days.  I don't believe they actually have a customer service department.  I think they program their system to drop your calls until you get fed up and stop calling them.  I am waiting to see if I actually get a refund.  I suspect I will have to fight for it.

I received a "Thinking of You" basket from this company. It was horrible! Every item in it was stale. The cookies were powder, the chocolate was misshapen as though it had melted and looked like chalk. And the cheese....YUCK! The only salvageable item was the cutting board and knife. What a waste of almost $30. Customer service was rude and nonexistent. Instead of replacing the basket, they tried to say it was my fault. Huh?

We've been ordering from Wine Country Gift Baskets for several years.  They have an excellent selection of different types of gift baskets for reasonable prices and we've been very happy with the quality.  We always get a good value for our ...
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ordered six baskets for delivery on December 3rd and paid for 2day
delivery, the baskets never arrived. When I contacted customer service they made no effort to rectify the situation.
DON'T USE THIS COMPANY IF YOU HAVE A DEAD LINE

I am a recipient of a gift from winecountrygiftbaskets.com, and I have to say, I am disappointed.  The packages were mostly empty and had only a few pieces of candy/cookies.  The amounts were so little that they seemed to be sample sizes.  The candy was not good and of poor quality.

I have sent gifts from Wine Country Gift Baskets about 5 times. I have sent 4 Christmas presents and a thank you gift for our attorney. All 5 baskets got rave reviews from the recipients. I saw one of the 5 in person and was very impressed. First ...
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This holiday season, I am striving to make purchases from new places- not just new retail stores in my area but also new web sites. I started making purchases for the Christmas holiday a few weeks ago and I have already made a couple of on- line ...
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I have been using this company for over a year now. I HIGHLY recommend them. Their products and baskets, as well as wine selections are wonderful. I have never been unhappy with anything from them.

I have found them super to deal with. The quality of their baskets are great. Anytime I had a problem-one item broke on a shipment-they resent another basket free of charge. An A-1 company!!!!!!!!!!!!!!!!!

I spent a lot of time searching for a good gift basket and this was by far the best site I found. A great selection of quality items and much more affordable than other similar baskets! I will definitely return. I wrote that "express review" two ...
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Do not buy from this company unless you enjoy being bombarded by catalogs. I was put on their catalog mailing list after buying a gift basket - and I've been trying to get off their mailing list for well over two years! Each time I call customer service they tell me they will remove me from the list - but they never do.

I bought the Hot Off the Grill basket to bring with me to a weekend bar-b-que I was having at a neighbor's home. I was very impressed and shocked, in this day and age, with how easy it was to get ahold of the order line, it was picked up almost with no ...
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I placed an order for a sympathy gift basket (the mother of a co-worker passed away suddenly) on Friday at noon EDT. I paid an extra $36 for Saturday delivery because I knew the family was gathering to make funeral arrangements on that day and location. On Friday afternoon, I received an order confirmation indicating that everything was processed and ready to go.

Then on Monday (the day of the funeral) I received a phone call indicating that the order had never been sent, and they were out of the particular basket I had ordered. Lovely. Now I haven't sent anything to my friend's home or the funeral home, because these clowns don't know how to run their business.

I called and used all the very bad words I learned in the schoolyard. Very cathartic. After about 10 minutes, I convinced them to send the basket overnight (free of charge) plus a letter of apology. Nice, but let's see if they actually do it, and it's not like I can postpone the funeral so they can wait for my basket to arrive.

Save yourself some aggravation and find a competent gift basket company.

Well I am so satisfied with Wine Country I am also having them handle my Mother's Day order. I had tried them for the first time at Easter. I found their website but called to place my order.

I has helped by Kathryn. So charming and nice. She helped me decide which Easter baskets to purchase and was very thorough in placing my order. She took time to tell me of other non-Easter baskets that were just as nice and would have also fit the bill.

She read all the messages that go with the gifts back to me and went over the entire order. I was really confident she cared about my business and took these extra steps to make certain it was correct. I really appreciated her doing this. She did not hurry me off the phone.

The baskets arrived in time for Easter and my kids loved them. Such a great value for the money and they look like they cost 2 times as much. I will be back to order at Mother's Day.

Bernard

This is an excellent company! Their baskets are the best by far with quality products, and they deliver everything exactly as they promise!

I realize their ratings were not the best in the past, but after an extensive search this was the only company whose baskets I liked.

I decided to order one and see if it would be okay. The basket was amazing and delivered one day earlier than promised.

I received e-mail confirmations when the order was placed, when the order was shipped, and when it was received!

I have ordered three baskets from them and are preparing to order two more today. I really would highly recommend this vendor!

P.S.
The two baskets that were ordered for clients were a huge success! I received excellent feedback from both saying they loved them!

I started to receive the Wine Country catalog around October of 2005 and faxed an order of five baskets to them around the 10th of December. These were gifts to five of my best clients so I wanted to send something beautiful and the baskets in the ...
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Do not count on your basket being delivered on the date they promise. I ordered three with a promise date of before Christmas; only one made it on time. Even though they all shipped on the 18th, and I spoke with the manager, Micah, who personally promised they would be there for Christmas. They were delivered the 28th. When I called customer service to complain I was on hold for 45 minutes and was then told Micah would call me back (he never did). The baskets were nice, but I would not do business again with a company that is not dependable.

Stay away from this company. This is the worst vendor that I have ever dealt with regarding gift baskets. I am in charge of sending gift baskets to our clients so I have had a lot of experience dealing with gift basket companies. Wine Country Gift ...
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Missed my deadline by at least 5 days. Ordered on December 3 only 2 of 14 baskets have been delivered as of today. Emailed customer service and got no response. Called two separate times got the run around until I talked to a supervisor who credited shipping and promised to credit 20% off my order. I wouldn't use these people if you have to get a basket somewhere on time.

Messed up the majority of my shipping. Promised overnight, never was processed. I had to follow up, was only credited shipping and 5%. Put me in a very inconvenient situation not only with my own boss, but with our clients trying to find alternate gifts at the last minute. Wouldn't trust!

I've been using Wine Country Gift Baskets for a few years now, and I must say I've been pleased with their service and impressed with their products. ~ Website Wine Country Gift Baskets, found at www.winecountrygiftbaskets.com , ...
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In my experience, they utterly fail to deliver in a timely manner -- regardless of their "guarantee". A Christmas order made on 12/11/2004, and with promised delivery by Christmas, still had not arrived by 12/28/04.

An E-mail from Wine Country announced that the order shipped "complete" on 12/12/2004. An E-mail from Wine Country promised all orders received by 12/17/04 were guaranteed delivery by Christmas. A phone call placed to them on 12/17/04 also promised delivery by Christmas. A phone call made to them on 12/28/04 promised delivery by 12/30/04. The order was cancelled by me on 12/28/04 -- and as of 1/10/04 a refund of the charge has not been accomplished.

delivery speed, order accuracy, customer service and overall satisfaction.
ALL SUCKED
Their Guarantee means NOTHING!
Placed a Christmas order way back on Dec 2nd, and the very important people that I was trying to impress NEVER got it. Nor did I get any response from Wine Country Gift Baskets confirming anything.
Their shipping methods are outdated and it's 50 -50 that you'll get your items in time.
After asking for refund, They didn't even offer to send it anyway for my dissatisfaction. (Bad Business)
Instead all I got were excuses why the shipping had problems. (Again- Bad Business)
If you want to keep a customer, you don't give them excuses, you give them results, especially when you give a
Guarantee!
To properly handle this AND keep me as a good customer. They should have apologized, refunded me, AND sent the item out immediately.
So now their poor business practices will cost them sales, because many people will read this and heed my warning about Wine Country Gift Baskets.
There are too many other good companies out there.

Wine Country Gift Baskets is not just for wine lovers. As a mater of fact, I've never even ordered their baskets with wine as state delivery restrictions apply. I came across Wine Country Gift Baskets in 2002 when I started a new job right before ...
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