WARNING!!!  WORST EXPERIENCE EVER!!!  Multiple charges pending on credit cards - NO order ever completed or received.  Lengthy amount of time and so much frustration in attempting to place a simple order, all to no avail.  Waste of time, energy and possible credit card risk - avoid, avoid, avoid.


They are either the most inefficient operation in the retail market or have been too busy sampling their wares to think straight.  We finally gave up and contacted our bank and credit card to warn against further multiple charges.


AVOID AT ALL COSTS!!!   


     

I ordered some wine and chocolate for my mother as mothers day was approaching. The chocolate was received melted and myactually remarks remarked that the 75 dollar package of goodies she received was only 17 dollars at Costco. Embarrassing and expensive. I called swine.coma sorry wine.com and they said they would mail out the chocolate again. They did but then charged me 20 dollars for shipping. Can you believe the nerve?  Never again will I shop at wine.com or their affiliate red envelope. 

Hi,I recently placed an order from wine.com. By recently, I mean I placed the order on the 1st, scheduled to arrive on the 9th. However, that didn't happen, so I called up on the 10th. The order got supposedly resent, scheduled to arrive on the ...
Read More

Worse ever.  I ordered a Christmas gift in late November to be delivered on Thursday before Christmas.  Tracking/delivery date kept changing and it was finally delivered Tuesday After Christmas.  Tried to call and no answer on phone customer service and no response from email inquiry.  This was a gift for my parents and the wine was supposed to go with their Holiday meal.

I brought the  Concha y Toro Marques de Casa Concha Cabernet Sauvignon 2009 for $21.99 each but found that the wine is good but it is about $8 more expensive than what it sells for @ the Costco. The Customer service was the most rude i have experienced when i called back on what the price match policy was. The rep told me " this is America and I am free to take my business elsewhere....guess what they lost one customer for life"

I have ordered from wine.com many times, even belonging to their steward-ship program to save shipping costs. Up until my last purchase things have gone along very nicely, and I have been very satisfied. My last purchase was for a $90 bottle of wine, and ...
Read More

I used Wine.com to purchase of a $200.00 bottle of Cristal champagne. I must say it was not a great experience. I bought this bottle as a surprise gift for her birthday. It was her birthday and she always drinks champagne. As such, this was her holy ...
Read More

Their selection is large, and ordering was easy enough, but after factoring in the cost of shipping, their prices - even with a half-off LivingSocial coupon I was using - are actually no better than any number of local discount wine sellers in my area (i.e.; BevMo). It must be said, though, that the packaging they used was excellent and their delivery time was extremely FAST! Somehow they had my order to my door within two days. Very impressive. (How the heck did they do that?!)

First of all, I would like to state for the record that the customer service I received from wine.com was some of the best I have ever received from an online wine store, let alone any other product or service you could obtain online. As it played out, ...
Read More

We were married last July 2009 and received champagne from several friends.  We had enjoyed several bottles over the months of Perrier-Jouet and finally opened our last gift just a few weeks ago.  While the previous bottles had been wonderful, ...
Read More

Very Good

I ordered the wine one day, & it was delivered the following day. The recipient was very pleased, and I would not hesitate to order from wine.com again

Great inventory, good prices, fast shipping

Easy

nice selection of wines

Great place for gifts!

The web site is extremely easy to navigate through. Two day delivery is awesome, I had my order in hand four days after I placed it.

Good merchant--items delivered ontime and good selection.

Very user friendley web site..great selection...great service

I have always received good qaulity of product, service and shipping with wine.com. Thank you.

Nothing went wrong and it was easy to find the wine I wanted to buy.

Excellent, easy, fun and made for a great Wedding gift to friends!

Wine.com is reliable in the quality of their products and service. I have frequented this on-line store for several years and will continue to do so.

Good selection, easy to shop, good pricing and reasonable shipping all combined to make purchasing this product on-line a good experience. I would definitely shop with this merchant again.

We love their products and service.

Fast, easy, efficient ordering and delivery through Wine.com.

This was a gift. I needed to send it to another city in our State. As far as I know everything was fine.

It was a wedding gift and they never received it. My money was only partially refunded. Kept $13 for shipping.

I tried Wine.com because there was a free shipping promo and would happily shop there again as long as I didn't have to pay for shipping (or it was a very low cost). Free (or very low) shipping is one of the driving factors for most of my on-line pruchases.

Always a good shopping experience.