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US - Mattress
 
 

US - Mattress

Average Rating 4.03/5.0 store rating 711 store reviews
Customer Service 3
On-Time Delivery 3
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by: ember1989
September 12, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
What a great experience from start to finish. Easy to order from the website. Great prices. Exactly a week after ordering, I received an email saying order was ready to be shipped. Exactly a week after that, I received a call from Pilot Delivery saying it could be delivered tomorow. They are very willing to work with your schedule. Delivery driver was a pleasure. He was very nice and helpful. I will recommend USMATTRESS.COM and PILOT delivery company to friends and family.

by: hogpharmer
July 31, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I was very wary about ordering from US Mattress after reading the reviews, but I went ahead with my order and received OUTSTANDING service.It seems like some of the bad reviews are from customers who bought their bed based on the description of ...
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by: klovato
March 7, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
My first mistake was ordering a desk from a company called US mattress. It was a nice desk, made by Hooker, who makes quality furniture.Shame in Hooker for using this company to represent them And be the interface to their customers.I ...
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by: tbarr87
February 15, 2013
Author's Rating: 5/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I had a great experience with this company, I will have to say I was a little worried after reading all of the reveiws but I went ahead and ordered from them anyway. I ordered my mattress Saturday 2/2/13 and we received it yesterday 2/14/13 so it was within the 2 week time frame. The mattress came and they set it up and took the old bed and all of the packaging. The mattress came undamaged and in perfect condition!! I am very please with my experience with US mattress!!

by: papaw614
December 27, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Well i guess i must be the only one in the world that can't set what thay order from us-mattress. ordered mattress on 11-26-12 was told 2 weeks 3 at the most, well 12-27-13 still no mattress. Called and asked to call me back with info. on the order no phone call back. Just called back they still don.t have any ideal what is going on, and they say http://www.us-mattress.com/sim.html has called them back, aways someone elses flaut. POOR POOR  SERVICE

by: gfrances
December 22, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
DONT BUY FROM US MATTRESS. I ordered a $1400 mattress from US Mattress and was treated like dirt. "Customer Service" are a group of belligerent, rude and unscrupulous charlatans. I would avoid US Mattress at all costs. From the beginning of the order, bait and switch of the product, to failure to deliver on time, just a miserable experience. The final straw was that they failed to deliver when promised. I live in an elevator building in NYC. I paid an extra $150 for white glove service. I cant tell you where they stuck the white glove, but it wasn't nice. Because they didn't show the day they promised, I had to pay someone a day's pay to sit and wait for delivery, lost my deposit for reserving the elevator and $50 parking fee for the worker. When I explained the consequential damages to US Mattress, they hung up on me.

by: jerseyrose
December 15, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered a Sealy Posturepedic mattress and boxspring on Nov 21st and took advantage of the early Black Friday sale. By comparing prices on line and in local stores, I estimate that I saved about $400 ordering this set from US Mattress. I loved the fact ...
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by: jewelta
September 14, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
US Mattress guaranteed we would have our mattress in one to two weeks.  A month and a half after placing our order, US Mattress still had not delivered it, and was not able to guarantee delivery for at least another two weeks!  They ...
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by: honestjulie
August 15, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Thats reaaly Not Fair To US Mattress. I got my products the same Weekend from A Guy Named Shawn. And He was very Nice and Knowledgable. I WILL definetly go see him AGAIN.   Anyway they refunded their money and was a Day Late   BOO HOO.      Some people are just Miserable.    They are very nice and Go see Shawn    He will help you with no hounding ( Like the other places)    Very Happy with the price and the people. So you wait a week BUT they order you a new bed   Rather than 1 sitting in a warehouse house damaged.     Some peole really are NOT FAIR  thanks US MAtTRESS and Sean     

by: marshtron
June 18, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Placed order on 5/15/2012.  Now is over one month later and I have NOT heard ANYTHING.  They charged my credit card the day I placed the order.  They have had my money for over a month and I have nothing.

I called Customer Service today (6/18/2012), and the representative told me he did NOT know what was going on and he "would check into it and get back to me today".  He NEVER called me back NOR did he email me to explain where my mattress set has been for the last month. 

US Mattress has awful customer service.  

Do NOT buy from them.

Marsha S.

by: alice98
June 9, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Watch for clearance items, I got one and stuck with it,  it is so dirty over all and one side looks like drag across dirt. totally not fit for sale.

by: littlejoe84
June 1, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
My open letter to US-Mattress.com and the reason you should never ever order form them: I want you to know of the most awful experience myself and my wife have had in dealing with your company as I will make sure it shows up on every review site ...
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by: carolms
May 17, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
While being extremely hesitant to order such an expensive and important item online,  we did just that after  having trouble with a local store.  Customer Service (Tony) was very helpful in meeting a price match and we ordered a ...
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by: lvarela
March 25, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered two mattresses and they say next day delivery, it's been a week and not only they have not delivered, the customer service phone number NEVER answers, this is a ripoff, they will take your money and then just do whatever they feel like. STAY AWAY from this company, I had to pay my parents a Hotel because they did not send when promises.... WORST EXPEIENCE EVER, it's not worth the price.... 

by: irxproductions
March 24, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered my queen-size Sealy Posturepedic mattress, foundation, and frame at the end of November 2011. They arrived on-time 2-3 weeks later. After sleeping on different sides the bed for a few weeks, as recommended by US Mattress's own website, I ...
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by: chgogrl
February 17, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
On Dec 2., I purchased a bed online thinking I had ordered the boxspring with it, which was $99.00 at that time.  A few weeks later, a mattress was delivered but not the box spring, The delivery people would not wait while I was on the phone with US ...
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by: atiner
September 28, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered a mattress on 9th September and delivery was supposed to be 1-2 weeks.  Payment was taken near enough immediately and on Fri 16th Sept I got a phone call to say my billing and shipping address did not match up.  I verified the ...
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by: librachick35
August 10, 2011
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
This was the first mattress that I bought online.  Since moving to a rural part of Oregon I've had issues with finding large items like this locally for a good price.  After going to the nearest large town with mattresses in the store and ...
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by: nellieva
July 19, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I just ordered and took delivery of a new Sealy mattress for my tween daughter from US-Mattress.com.  I have to admit that I was very wary about placing the order, especially after reading some reviews on this site, but my worries were totally ...
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by: aliosh
July 10, 2011
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Us mattress changed the review I wrote for their web site. Even though my purchase went well with no problems, I feel like US Mattress may not be a very trustworthy or honest place to deal with afterall. I wrote that they were not knowlegable about their mattresses and that I could not comment on their customer service since I didn't have any problems (thank goodness!). I also wrote that it took 2-1/2 weeks for my mattress to be delivered. All of these things they left out plus some other comments which I thought would be helpful to others. Now my daughter wants a new mattress and I don't know if I should take another chance ordering with this company. After reading some horrible reviews here, I think I may have just gotten lucky with my purchase. Thank goodness I didn't have any problems. The last thing I want to do is deal with a business that is not open and honest. Why change my review? They should allow all comments, good and bad, to be posted. I can't help it, they just seem shady to me now.

by: mecho
July 10, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Be cautious!!! This company has no any warranty on their products. They are selling very poor crampy products. They are cheating costomers.

I bout a mattress from this comapny and the product is a cramp and want to return it, but I couldn't because they don't want you return.

This company is fishing company.

by: sandusky1977
July 7, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
I've worked with US-Mattress.com on multiple occassions, everytime I've gotten exactly what I asked for delivered directly to my home.

the customer service rep was awesome!

by: minos1701
June 23, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
they sell things they dont have in stock and charge your credit card, ordered a office star couch on 5-17-2011 and as of june  23 2011 have not recieved. they just keep bumping up the backorder..they should not sell things they dont have and charge you for something they dont have..Had to put a dispute in with the credit card company to get a refund..I fell a company the advertises merchandise on line to beat the competitions prices should at least have what they advertize. should not have to wait over a month for products. now i have to wait for the dispute which is going to take another month before i can start back at square one and get the couch from another company

by: alliejake
June 16, 2011
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
My wife and I were looking for a mattress and just like everybody else we took the time to research the best mattress for the best price.  US-Mattress always came up.  However after reading several reviews we were a little apprehensive and reluctant due to the concerns we had regarding shipping and customer service which were what all the negative reviews were about.  I can tell you from personal experience that we have nothing but great praise and positive feedback.  It is true we were getting a little nervous as the delivery date drew near and we hadn’t received any updates.  I called in and spoke with Roshan (ext. 2229)who told me I would need to call back the next day in order for him to get me an exact delivery date.  I think he heard the concern in my voice because after I got off the phone, on his own, without me knowing or asking him to do so,  he tracked down my order and personally emailed me the confirmation for a Monday delivery.  In my opinion, that is the epitome of customer service.

by: dane87
May 20, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
The delivery speed is probably the worst in the world.  On the day of delivery the original set time was 9am-1pm.  Having to leave the state later that day for my own birthday party, I had no problem with a morning/early afternoon ...
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by: jaybird7772000
March 11, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
When i ordered the mattress, i chose the White Glove option, and the estimate i was given for delivery was approximately 7 days. However, after ordering and paying for the mattress, i received a message stating that the order had been transmitted to the ...
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by: wecount
March 5, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
Worst online experiance ever! I purchased a Wesley Allen daybed with the two recommended mattresses. The mattresses arrived and they were so sub par that I refused delivery. I could feel the coils sticking out right through the "ultra plush" mattress. ...
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by: sguser
March 4, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
They were eager to help with placing an order.  However, there were significant issues with delivery. First, they made promised overnight delivery which was not honored. Second, the delivery address was completely wrong and I was forced to spend over 1 1/2 hours to fix the issue. Third, US Mattress rep was rude and unprofessional when dealing with this problem and refused to connect me with a supervisor.

by: US - Mattress Shopper
January 27, 2011
Author's Rating: 4/5.0 store rating
good product, good service. However they were supposed to have old matress and box springs removed and THE DELIVERY GUYS WOULD NOT TAKE THEM. PUT THEM OUT BY THE STREET.

by: US - Mattress Shopper
January 26, 2011
Author's Rating: 3/5.0 store rating
What I liked about US Mattress web site was the variety of products and the description of the products. I looked at other web sites offering mattresses and some offered no or very little information about the product. US mattresses offered a very thorough product description even explaining some of the terminology. I am very disappointed in the shipping arrangement. When I called US mattress to inquire about the shipping the CSR was very friendly and helpful, but as yet we still have not received the product and when my husband called the shipping agent he could not get a straight answer from them.Because of the problems wtih shipping I would hesitate to use this site again.

 

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