While being extremely hesitant to order such an expensive and important item online,  we did just that after  having trouble with a local store.  Customer Service (Tony) was very helpful in meeting a price match and we ordered a ...
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I ordered two mattresses and they say next day delivery, it's been a week and not only they have not delivered, the customer service phone number NEVER answers, this is a ripoff, they will take your money and then just do whatever they feel like. STAY AWAY from this company, I had to pay my parents a Hotel because they did not send when promises.... WORST EXPEIENCE EVER, it's not worth the price.... 

I ordered my queen-size Sealy Posturepedic mattress, foundation, and frame at the end of November 2011. They arrived on-time 2-3 weeks later. After sleeping on different sides the bed for a few weeks, as recommended by US Mattress's own website, I ...
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On Dec 2., I purchased a bed online thinking I had ordered the boxspring with it, which was $99.00 at that time.  A few weeks later, a mattress was delivered but not the box spring, The delivery people would not wait while I was on the phone with US ...
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I ordered a mattress on 9th September and delivery was supposed to be 1-2 weeks.  Payment was taken near enough immediately and on Fri 16th Sept I got a phone call to say my billing and shipping address did not match up.  I verified the ...
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This was the first mattress that I bought online.  Since moving to a rural part of Oregon I've had issues with finding large items like this locally for a good price.  After going to the nearest large town with mattresses in the store and ...
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I just ordered and took delivery of a new Sealy mattress for my tween daughter from US-Mattress.com.  I have to admit that I was very wary about placing the order, especially after reading some reviews on this site, but my worries were totally ...
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Us mattress changed the review I wrote for their web site. Even though my purchase went well with no problems, I feel like US Mattress may not be a very trustworthy or honest place to deal with afterall. I wrote that they were not knowlegable about their mattresses and that I could not comment on their customer service since I didn't have any problems (thank goodness!). I also wrote that it took 2-1/2 weeks for my mattress to be delivered. All of these things they left out plus some other comments which I thought would be helpful to others. Now my daughter wants a new mattress and I don't know if I should take another chance ordering with this company. After reading some horrible reviews here, I think I may have just gotten lucky with my purchase. Thank goodness I didn't have any problems. The last thing I want to do is deal with a business that is not open and honest. Why change my review? They should allow all comments, good and bad, to be posted. I can't help it, they just seem shady to me now.

Be cautious!!! This company has no any warranty on their products. They are selling very poor crampy products. They are cheating costomers.

I bout a mattress from this comapny and the product is a cramp and want to return it, but I couldn't because they don't want you return.

This company is fishing company.

I've worked with US-Mattress.com on multiple occassions, everytime I've gotten exactly what I asked for delivered directly to my home.

the customer service rep was awesome!

they sell things they dont have in stock and charge your credit card, ordered a office star couch on 5-17-2011 and as of june  23 2011 have not recieved. they just keep bumping up the backorder..they should not sell things they dont have and charge you for something they dont have..Had to put a dispute in with the credit card company to get a refund..I fell a company the advertises merchandise on line to beat the competitions prices should at least have what they advertize. should not have to wait over a month for products. now i have to wait for the dispute which is going to take another month before i can start back at square one and get the couch from another company

My wife and I were looking for a mattress and just like everybody else we took the time to research the best mattress for the best price.  US-Mattress always came up.  However after reading several reviews we were a little apprehensive and reluctant due to the concerns we had regarding shipping and customer service which were what all the negative reviews were about.  I can tell you from personal experience that we have nothing but great praise and positive feedback.  It is true we were getting a little nervous as the delivery date drew near and we hadn’t received any updates.  I called in and spoke with Roshan (ext. 2229)who told me I would need to call back the next day in order for him to get me an exact delivery date.  I think he heard the concern in my voice because after I got off the phone, on his own, without me knowing or asking him to do so,  he tracked down my order and personally emailed me the confirmation for a Monday delivery.  In my opinion, that is the epitome of customer service.

The delivery speed is probably the worst in the world.  On the day of delivery the original set time was 9am-1pm.  Having to leave the state later that day for my own birthday party, I had no problem with a morning/early afternoon ...
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Worst online experiance ever! I purchased a Wesley Allen daybed with the two recommended mattresses. The mattresses arrived and they were so sub par that I refused delivery. I could feel the coils sticking out right through the "ultra plush" mattress. ...
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They were eager to help with placing an order.  However, there were significant issues with delivery. First, they made promised overnight delivery which was not honored. Second, the delivery address was completely wrong and I was forced to spend over 1 1/2 hours to fix the issue. Third, US Mattress rep was rude and unprofessional when dealing with this problem and refused to connect me with a supervisor.

good product, good service. However they were supposed to have old matress and box springs removed and THE DELIVERY GUYS WOULD NOT TAKE THEM. PUT THEM OUT BY THE STREET.

What I liked about US Mattress web site was the variety of products and the description of the products. I looked at other web sites offering mattresses and some offered no or very little information about the product. US mattresses offered a very thorough product description even explaining some of the terminology. I am very disappointed in the shipping arrangement. When I called US mattress to inquire about the shipping the CSR was very friendly and helpful, but as yet we still have not received the product and when my husband called the shipping agent he could not get a straight answer from them.Because of the problems wtih shipping I would hesitate to use this site again.

excellent. very professional.

Shopping was a great experience. Delivery service is awful. I timed the purchase so delivery would occur at a good time for me. No contact from delivery service (Pacific Storage). US-Mattress followed up for me. Said delivery service had tried to contact me; not true. They had a bizarre phone number, one I never submitted online. Very unwilling to make up for this mistake. Still waiting for a delivery date. Now running into travel conflicts.

The shopping guide for comfort worked great. We are enjoying our mattress, and am pleased we got what we expected.

mattress too soft

There are some things that should not be purchased on the internet. Mattresses are one of them. I did not do enough research and found this out too late. People and sites talk about equivalents and the same mattress being sold under many different names by different retailers. Most of the internet sites sell a cheap or dated version of the mattress sold in stores, and the savings if any are inconsequential, especially if you are unhappy with the product when it arrives, because it is not returnable. The 2010 Stearns and Foster mattress has intelicoils which are a spring within a spring and a queen size should have 800-850 springs. The mattresses sold on the internet have 600 single coil springs. They are nothing like the mattresses sold in stores. I place most of the blame on Stearns and Foster as they are the ones who put their name and reputation on the line by manufacturing two grades of mattresses and using dozens of names. They are doing a disservice to their customers. The only way you can be sure you are going to get a mattress you are happy with is to lay on one in a store and order the mattress from that store. I would never order another mattress off the internet. My next purchase will be from a local store. Mattress Firm has current models for the same price as the internet, and you can try them out before buying. Most department stores have sales a couple times a year where the prices are the same as on the internet for a much better product.

The entire process was excellent. Would buy my next bed at US Mattress.

good choice of mattresses, good information on website, good shopping incentives ($200-worth of free linen)

Mattress was out of stock. It took about a week to manufacture. Tracking said in manufacturing & then changed to out for delivery suddenly. Delivery was very prompt with zero problems.

My shopping experience in purchasing my new products was better than any on-line purchase I have ever made. Everyone I dealt with was courteous, helpful and timely. The delivery personnel were also quick, courteous and knowledgeable and told us if anything was not to our satisfaction how to contact the company and make any necessary changes. We are very happy with your products and service.

Competitive price, free delivery

good

Very good experience. I just ordered the product I wanted and it arrived very timely. It looked very much like the picture. Seemed to be a great company to purchase from. I would buy from them again

It was a good experience