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Urban Outfitters
 

Urban Outfitters

Average Rating 2.52/5.0 store rating 27 store reviews
Customer Service 4
On-Time Delivery 4
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by: disco-bambina
October 31, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Terrible service, DON'T shop here! I used to order a lot of clothes from the urban outfitters website and was always satisfied with their service. I don't know what changed in their management but the last few orders all got messed up and they didn't ...
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by: colls25
October 5, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I've loved UO products for a few years now and avidly order products online.  I will NEVER again order a product either over the phone or online from this company.  I was having difficulty placing my order online (the website kept re-setting) ...
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by: beachmurfs
August 13, 2012
Author's Rating: 1/5.0 store rating
SHAMEFUL!!!  My 12 year old daughter received a packet of cute stickers with kittens and rainbows....it was only after we got home that I realized one of the stickers reads "punk as f***". We will no longer shop at Urban Outfitters.  I love that their rule says "no offensive language" in the reviews, yet they give it to our kids on a sticker. Again...SHAMEFUL.

by: virgg
July 17, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Placed an order for shoes that came beaten up, sent them back and they offered to send me out a brand new pair quickly even before they received the battered ones. I got the shoes and they were a size bigger then what I had ordered. Sent those back as well and was lied to multiple times about when they would arrive (at this point I was furious!!!) finally received the shoes after a huge ordeal and was told my next order would include free next day shipping as well $35 off for cost of the shoes. They are now saying I will not get $35 off this purchase, I'm disgusted at these filthy liars.

by: shaunamarie
April 23, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Shyte. I left the wrong delivery address on my account (silly thing to do yes, but I'm human, I moved and forgot to change it). Didn't realise until they sent the e-mail confirmation (literally 2 minutes later) so I rang and the lady said there was nothing she could do and I'd have to e-mail them. I did this and they claimed that by LAW Hermes (the delivery company) couldn't change the address, bear in mind my order hadn't even been dispatched yet, so I rang Hermes and they basically told me that was a LIE and it could be changed by the retailer. E-mailed them back stating this and they basically ignored me. I've made this mistake on ASOS and they allowed you to change your address online. NOT IMPRESSED

by: abygal80
December 22, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered a pair of shoes for a friend for Christmas two weeks in advance.  Thought this would be more than enough time to get it on time.  Not so much.  I got an email of my order confirmation but time went on and nothing about the ...
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by: great_skate
May 23, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Do NOT buy from them. I recently placed an order for about 8 items, and quickly received an order confirmation e-mail. After 10 days I had got nothing, so I called them to ask where the stuff was, and they initially said that the entire order was ...
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by: janechiavelli
May 6, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I will NEVER, EVER buy on-line with them again! They decide what they will actually ship you, and trust me you will get something very different than what you ordered; different material, print/pattern,style for sure! Bad business practice in this competitive retail industry, I certainly will go else where to be sure what I like and order is exactly what I get!

by: cekstrom
February 11, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Their customer service stinks.  I made a return of a gift my son received by mail from them.  It was too small so we asked for a larger size and gave contact information if the larger size was not available.

They didn't bother to read the letter.  Just credited the gift giver leaving my son with the embarrassment of explaining why he returned a gift to gifter.

When I called they told me there is nothing they can do and didn't seem that concerned about their mistake.

by: alladinjw
May 16, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Urban Outfitters is a recent find for me. My first stop at one of their stores was around the winter holidays and I was rather smitten. They have a eccentric mix of merchandise, but perhaps that is what draws me in. You'll find funky dishes, funny ...
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by: atttica
August 6, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Keep in mind that orders from UO are supposed to ship IN 48 HOURS. I placed an order on the 28th of July and when I received my confirmation email one of the items was not on the list. I emailed back and on the 29th, the order was fixed. I then waited ...
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by: lulaah
March 6, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
When I was a teenager and in college, I used to buy from urbanoutfitters.com ALL THE TIME. They have a great selection of trendy, uber-hip clothing and unique items that you can't find anywhere else. The prices can be steep, but that's why I always ...
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by: camac
January 24, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have shopped at UrbanOutfitters.com Online Store multiple times, and all of my experiences have been positive so far. I shopped more often when I lived in Utah since the physical store was not available to me. I have since moved to New York where I ...
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by: maeby
January 23, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
Personally I love the clothes at Urban, although it can be over priced. Even so, I prefer to shop at the store than order on-line. Whenever I order on-line, half my items are canceled since they are out of stock. However they do not tell me this, until several days after I had placed my order, and often types my purchase doesn't seem worth it. Also, I find that the exact same items that can be found in the sale section often cost much less in the store.

by: mrsdarren1
January 11, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I'd had a particularly bad day, so I decided to buy myself a treat. I picked a 90.00 purse that I'd been wanting for quite some time. I eagerly checked my acct online to see if it had shipped each day. Finally! I had a USPS tracking number. I checked the mail each day like a little kid expecting a prize.

Imagine my dismay when today I had a SMALL package from Urban Outfitters, clearly NOT large enough for a handbag. I opened it and inside was a dollar store metal heart necklace! I literally had tears in my eyes.

I immediately called the 800 number and told the girl what I had received. She told me they would get the right bag out to me. I'm waiting one week, and then I will call my CC company and get my money back.

by: kykrie
January 4, 2007
Author's Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love their items and do most of my shopping from their online store. The online store has more sales and kind of new items. I basically avoid the store because most of their items has been stepped on, ripped, and damaged by crazy shoppers. However it does not mean that all of the items sent from the online store are new, some of them are not mint. Most of my experience with the online store has been positive, they have fast shipping, usually three days with usps.

The only downside is return, exchanges, and price adjustment are pretty much a pain. You have to constantly remind them to return the taxes, because it's not in their computer system. If you're lucky, you'll get a reply from their costumer service, otherwise they'll just ignore your email.

by: flacorps
December 5, 2006
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered a black chalkboard vase. Shipment was prompt, the correct item was sent out.

Unfortunately, their shipping department used a box whose size in one dimension was barely adequate to hold the product's own package, and provided no packing material with respect to the other two dimensions. As a predictable result, the item arrived broken.

I immediately called them and their representative Lisa was cheerful, polite and helpful. She processed a refund for the full charge after verifying they had no more of the product in stock.

Although I wish I had the item I wanted, Urban Outfitters shined in every other way.

by: bethroberts
December 1, 2006
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I placed my order online, based upon my daughter's wish list from UrbanOutfitters. The order was easy to place, and shipment was received in 5 days. I live in Canada, so this was great, as shipping can take up to several weeks with many companies. All items were received as ordered, and in excellent condition. Shipping costs were high, but that is expected when placing an order internationally.

by: aimeeroo
October 21, 2006
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Ordering from the website is very easy. My package arrived on time, and everything was accurate. I did have to make an exchange which was fairly easy to do. They have good customer service.

by: bokchoiboi
March 22, 2006
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have ordered many things from urbanoutfitters.com everything that was in stock always arrived within 5 days, usually in 3 days with USPS shipping. I have only had to return one item and it was done easily in store.

by: moire123
December 26, 2005
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I'd say 90% of all of my shopping takes place at Urban Outfitters. Both at the on-line store, and at many of the branches throughout NYC. (I've even checked out one of their branches in Dublin, Ireland. Some may view my habits as a sickness. ...
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by: lchip
December 19, 2004
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Urban Outfitters had a special holiday promotion this year which gave free shipping on any order. This was great because I purchased a few things, and the next day decided I wanted one more thing and it didn't cost me a cent to just create a new order because I got free shipping!

The sales in the clearance department were great. I found items there that I had seen listed on other websites selling for a lot more. I was able to stock up on cute, cheap gifts easily.

The items were easy to track and they were packaged up quickly and sent to me very quickly. When I tracked my packages, it seemed that my order was being put together and sent out to me even on the weekend! I was very pleased with the speed of my order.

When it arrived, everything was exactly what I expected and packaged neatly. I would recommend shopping on UrbanOutfitters.com based on my flawless transactions.

So yes, please do not fear shopping on Urban Outfitters.com!

by: adm19103
March 2, 2004
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered through the website a cashmere scarf, which arrived damaged. I sent it back shortly after receiving it; it has now been two weeks after I sent it back to the processing center, and they are unable to tell me anything about the status of my return -- not even whether they have received it. After my e-mail to their customer service center had gone unanswered for a week, I inquired by phone as to its status, and was told that their processing center was running about 3 weeks behind schedule, and that the package that I sent them was very likely sitting there unreported. I will never do any business with Urban Outfitters (or their affiliate Anthropologie), and I advise everyone else to do the same.

by: jcmay
November 30, 2003
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
My ordering experience has been terrible. They accidentally duplicated my order and appear to want hold me accountable for their mistake. Three emails later, I am still waiting for a reply from them about possible remedies. It may be time to pick up the phone and get nasty, as Urban is very non communicative. Cool cloths and things, but definitely avoid the website. Just go in and check out the store if you can. It will cost you way way way way less in time, money and disappointment.

by: fatsom
July 10, 2003
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This is the online site where a person can find anything he or she wants to! From Diesel jeans, to ...
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by: doctordarc
June 2, 2002
Author's Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
The physical Urban Outfitters near my home has become one of my favorite places to shop. Luckily, it's greatness makes up for the limited, and disappointing online store.

Operated from Philadelphia, the online store initially seems well ...
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by: ecspike
November 28, 2001
Author's Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
The online site doesn't live up to the real store in Philly. The selection is pretty small online and gives none of the atmosphere of the actual three level store. In the real store, they have knick-knacks stacked up to the ceiling, each thing more odd ...
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