Millions of Deals on SALE

See our Top Daily Deals >

Everything you need: unbiased reviews, product specs and great deals.

UGG Australia
 

UGG Australia

Average Rating 1.67/5.0 store rating 15 store reviews
Customer Service 3
On-Time Delivery 3
Sort by: Most Recent  |  Highest Rating  |  Lowest Rating


 
by: ostar99
October 27, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered boots from www.australianuggboo ts.com.au. They do a wonderful job of making themselves look legitimate on their website, calling out a number of the other fake websites selling "UGG" boots ... as if they were the actual UGG company ...
Read More

by: spencetron
February 7, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I purchased an order and paid for the 15 dollar 2 day delivery. UMMM YA its been about 2 weeks. Emailed them and still no reply!

by: lherremans
January 18, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Rediculous that it would take 12 business to "PROCESS" an exchange !!

I recieved a pair of boots for Chritmas.. they were a size too small.  Sent them back promptly 2 days later.  Their return shipping didn't get the boots back to their company until the 3rd of January.  Shows in their system "Being Processed" as of the 5th of January.  I called them on the 18th of January to get a status and the only they could tell me is that they may take up to 12 business days to process the return, which wouldn't be until the 23rd of January, so there wasn't anything until that time they could do.  And that's not TO ME on the 23rd.. that just their "Processing time".  MAYBE I'll get them before spring or summer !!!  My suggestion is if you want UGGS buy them from Zappos or a retailer that can actually run exchanges in a more timely manner !!

by: debbie44
January 18, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Only buy if you are absolutely sure you want them, delivery takes about 2 weeks, I bought a pair and the boot ripped at the back next to the stitching whne I tryed them on and I can't seem to get a refund out of them , had to send photos and the customer service representative said she couldn't see anything wrong from the photos, Umm well a hole in the boots is obvious I would of thought.  Still trying

by: michellekidd
January 11, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
ordered 6th december 2010 given tracking number and not recieved goods , emailed a zillion times n no reply has anyone got a telephone number for these people , i am so angry xx

by: kelly09
November 1, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I have ordered two pairs of uggs as I was so excited that they were on offer. After ordering I relized that alot of things have gone wrong, I dont have an account and also I have not had an email to authorise the order only an email saying money has been taken out of my bank.
I have also tryed emailing but it failed to send.
Does anyone know how to get in contact with them!

by: acane123
January 21, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
i recently order some ugg boots for my fiancee and she has had them 5 weeks now and they have already started to come apart at the souls and she has hardly worn them is there anything she can do

by: kkjkkj1977
February 12, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
This complaint is directly regarding the UGG company- Ugg Australia. www.uggaustralia.com I made an online purchase that was completely screwed up by this company & has yet to be rectified. I was told that Ugg's warehouse was updating their system over ...
Read More

by: paco40
April 24, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I purchased 2 pairs for my wife's birthday. The day before the were supposed to arrive, I called to find out what happened to them. The customer service rep was completely useless. He told me they had the order but it had not been input!!??!!

A terrible experience. I would NEVER recommend this company, even if their shoes are comfortable!!

Was an ugly morning when I didn't have a present for my wife!

by: cbrandall
February 1, 2006
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I recently ordered a pair of shoes from Ugg Australia Online. My order was received in two days! I couldn't believe it when I opened my front door and there were my new shoes already! I will definitely order from them again.

by: madamef1
December 30, 2005
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered the Women's Sunburst Tall at Ugg Australia and I was very upset. I waited more than 2 weeks to receive my pair and when I got them, they had a default on the inside. I sent them back and had no news for a month. I sent them 3 emails and they finally refund me. Following some advice of a friend, I ordered some similar sheepskin boots from the Australian brand wuglies. I paid half the price and receive them 3 days later. The quality was better, but unfortunately they were a little too small for me. I sent back and a week later, I received my pair of wuglies in the right size.
I would highly recommand Wuglies and their customer service for their efficiency, while Ugg Australia was a nightmare to deal with.

by: dragonstear
December 11, 2005
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Ugg Australia has been wonderful with me. I got a pair of women's short boots there that my sister ordered for me. I wore them here and there even though it was summer and they weren't as comfortable as my last pair, didn't feel as "fluffy" or "soft" ...
Read More

by: spookycat
November 19, 2003
Author's Rating: 2/5.0 store rating
I was looking for a pair of Ugg Women's Ultra in black. They were no where to be found on the Ugg website -- only taupe out of the five colors advertised, and those were in size 11. After a Google search, I found the boots offered by a MN shoe store in the size I wanted. You would think that the manufacturer would have their own product available.

I think Ugg needs to update their site and provide more details about their products, i.e.: manufacturing, wait time; etc.

by: klmoate
August 30, 2003
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I purchased a pair of Ugg Fluff Momma boots that were advertised as 3" exposed sheepskin. When the boots arrived they were not 3" exposed sheepskin they were more like inch and a half, so I sent them back to UGG and told them my concerns. The boots ...
Read More

 
 
Reviews provided by Epinions


http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.sp6-21623
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.sp6-21623