I wish I never bought from Tyler Tools. The order process is get, online, easy and ships same day and free best of all. BUT I paid for new Makita tools and got used ones. Called them up and they said they would ship out new ones the same day, a week later nothing is here. Called up customer service, the woman (who is RUDE as hell, and it’s the same stupid woman who picks up the phone when you call customer service) said, “OOoo, she must have forgotten”, I asked for next day shipping for the inconvenience, she said “why do you think you have been inconvenienced”? She did not care, I asked to speak to the manager. Her response “why”. I called again thinking and hoping someone else will pick it up…same rude old lady. I tried to do a chat service. Kept me on the wait screen for 30 plus mins! I would never in my life do business with these guys!

I placed an oprer with Tyler Tools for a drum sander they said was in stock and would ship in 2-5 days.  After seeing the money coming out of my account and not receiving any shipping confirmation I called only to find out that the item wouldn't be shipped for a least 4 months. So they made sure they had my money but I wasn't going to get the product.  I cancelled the order and have been going through a lot of stress trying to get my money returned.  Customer service reps have given me the run around and even hung up on me but yet I still don't have my money back.

I am a contractor who, as one of my ways of keeping costs down, buys a lot of reconditioned tools.  I have had very few problems with them, but I cannot say that I haven't had any. (I trust most of them like new)  "Our Reconditioned Tools perform like new at a fraction of the cost." I agree.  I was turned on to Tylertool.com for that reason.  I am disappointed that they continue to advertise reconditioned tools that they cannot get, ship or are otherwise unavailabe.  I was wasting a lot of my time by looking.  I have found new items at a fairly reasonable price, but would go elswhere because this company's advertising integrity is compromised by misleading contractors to believe that they can actually get them the items that they advertise. 

Slow shipping.  They claim they ship the same day, they dont.  Orderd on the 7th(sunday), I would expect them to ship on the 8th, but the order did not ship until the 11th.  Last order with tylertool.com.

The ease of navigating this site was the only positive attribute of this site. Don't expect much honesty or help from the customer service department. Packages arrived in a timely manner but I suspect I received display models or worse.

I purchased a Milwaukee Sawzall and Tyler Tool had the best price and the best service. I received the saw sans blade (which was supposed to be included). A short email to Tyler and a few days later the missing blade was in my mailbox with an apology.

I am a repeat customer and go to them first when looking for new tools.

I ordered reconditioned Makita router and a Circular saw from Tyler Tool about 3-4 weeks ago: I have received the Reconditioned Makita router which actually doesn't look like it was reconditioned considering the amount of sawdusts in it but ...
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Ordered a 12" Hitachi miter saw.  Delivery and processing were fine, not the fastest but acceptable.  The saw was packaged fine and no damage in delivery.  Saw was missing a few minor parts.  Called Tyler Tool and gave them the missing part numbers.  Tyler Tool contacted Hitachi distributor and I had the missing parts within four days.  There was no hassle whatsoever.  Tyler Tool customer service was top notch and handled my situation very well.  This was my first experience using them as a vendor, but I will probably buy from them in the future due to their quickness in requesting parts for me.  Kudos to Hitachi also for sending the parts so quickly.  The saw is great, and Tyler Tool had the best price. 

This is my second order with Tyler Tool.  I ordered 12/30 and it was shipped on 12/31.  It arrived in excellent condition in a timely manner and in great condition.  I have Tyler Tool on my woodworking "favorites" list whenever I shop for tools/equipment.  Overall, very satisfied again.

I tried looking for the item I needed here locally before searching the internet. Tyler Tool had exactly what I was looking for, and at a very reasonable price. Ordering and paying was very easy, and the delivery of the item couldn't of been any better. Will be looking at Tyler Tool first if the need arises again in the future.

The customer service has been very good each of the times I shopped Tyler Tools. Their prices initially got me to buy, but now CS as well as the prices will keep me.

Fast service and delivery

fast,efficient I was not able to purchase this drill in any of the local stores in my area and so I was quite happy you still carried this product.

I have purchased at least six power tools, electric and pneumatic, from Tyler. Every transaction has been excellent! When looking for a new power tool, I first think of Tyler.

The first tool was missing parts, the second on shipped was in good condition

excellent advice. Very knowledgable customer service. Extremely easy to work with!

Had what I needed and at a very competitive price.

Great. Would use again.

returned to purchase additional items since my initial purchase and will continue to do so whenever I need an item/s

In my opinion the shopping store online is excellent. The comunication and links are well planned and easy to use. I just wanted to thank you for the survey. I am glad!

I had no problem with the order. It was received in 4 days instead of ten. I will order again

Tyler Tool provided the best in customer service and product was shipped promptly and received in great condition. If you are in need of anything provided by this company I highly recommend them.

Tyler Tool was great... Unfortunately, the offer from Tyler Tool could not compare to the additional items included for the same price via the infomercial on TV. Therefore, I returned the trimmer (unused) for credit and received the credit promptly also. Thank you.

just fine

overall I was satisfied and would return to tyler tool

Received 3 tools instead of 4. I received the drillhammer with no handle, the reciprecating saw and the circular saw, I did not receive the portable light, and the rebate form was for an additional selection on 1 of 3 items offered was not available to me.

Excellent! Gave some as gifts which they loved, and kept 2 for myself. Love the product! Came in very handy during an unexpected winter power outage. The light output is unbelievable! Thank You!

The order was processed very quickly. I am pleased with the product.

Excellent selection, Great prices and good quality. Saved $100.00 over Home Depot price for same tool

Great Experience