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TravelSmith
 

TravelSmith

Average Rating 3.38/5.0 store rating 16 store reviews
Customer Service 3
On-Time Delivery 4
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by: porkle
June 28, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I purchase from Travelsmith every time that I have a big trip planned.  I really love the big selection of clothes with multiple pockets and the selection of quality luggage!  I bought a suitcase that can fit under the seat and a very sturdy ...
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by: mellu2
April 13, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered a shirt that didn't fit. I returned it by puting on the return label and dropping it at UPS. Easy as could be! Then I was immediately given a refund!! I returned a top to Neiman Marcus the same day and will have to wait at least 1 month or more for credit. These people are great!

by: travelingreim1
December 18, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
My mother and I have both had a not so great experience with Travelsmith, we ordered their very popular Spinner Overnight bag in solid black only to receive a patent leather one instead.  My mother was the first to order it for my birthday, it arrived only to be the wrong color and so I received a picture of it instead.  I just ordered one for my friend for Christmas, even CALLED IT IN because I didn't want to mess it up online and once again it came as black patent.  I don't know what is going on with this company but they need to get their customer service together.  They were, of course, friendly when I irately called them and then sent the package two day shipping. However, just the whole double hassle is enough for me not to want to order from them again.

by: groovygal498
February 16, 2009
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Order was received as described and within anticipated arrival time.
The item was a web sale women's one piece swimsuit - an attractive looking faux wild animal print with black bottom. For an item that was originally supposedly a high ticket garment it lacked decent elastic on the leg openings. The lack of sufficient elastic there means that it doesn't fit properly and does not provide comfortable coverage of that area.

by: miskabelle
August 6, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
No matter where I am going on vacation, I can always find the right attire on TravelSmith. I don't like to take big suitcases, so it is so important to me to have nice looking clothes that can be crammed into tiny places that don't look like they have been.
I've been very pleased with the quality of merchandise, the variety and the sales they offer.
I've only had one experience where I needed to return a dress and it was no problem at all.

by: love2go
August 1, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
I discovered TravelSmith when I was planning a three-week trip to Italy. Since I was traveling alone and could only take one small bag, I was delighted when my super-organized friend turned me on to her Big Trip/One Bag strategy: she relies on TravelSmith for a few key pieces that mix and match and resist wrinkles. Her strategy worked perfectly ... I practically LIVED in TravelSmith's CoolMax tees and their cute "indispensable little black dress." Everything looked fab and survived hours of sightseeing, trains, hot weather, crowds. I washed the CoolMax tees in a tiny sink in Venice... they were dry in a couple hours! Plus, their healthy back bag helped me keep all my stuff safe and organized. Not having to fuss with extra luggage, laundry, ironing, and losing stuff made it possible for me to really enjoy la dolce vita--the sweet, simple life of Italy. Thank you, TravelSmith!

by: millinocket
February 16, 2008
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This spring, my husband and I are planning to visit Paris, so I became determined to find the perfect travel clothes for style savvy Europe. You see, I am an anxious traveler. It’s a kind of free floating anxiety, part excitement over an upcoming ...
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by: ladydakota
July 5, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered and received 2 swim suites. They were expensive but I needed a good one and thought that one of the 2 may work. When they arrived I tried them on only to find they were very ill-fitting & unflattering. Their return information said to call ...
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by: rwaites
April 7, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I have shopped with TravelSmith several times and I like their durable travel clothes for the most part. They are a little baggy, but always look neat and pressed. But their customer service has to be the worst I have ever had from an on-line ...
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by: sarayan
October 25, 2005
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I ordered recently online and didn't get an email confirmation or an order number. Fortunately, I printed the "order confirmed" page. When I called to find out if my order went through 2 days later, I was told that they could find no such order. Further, I was told by the rep who answered the phone that someone from customer service would call back the next business day. No one did. Five days later I found my credit card was charged. I called again after that and at this time I was told that the order had already shipped!

I had problems in the past with delayed shipment and poor customer service. So I didn't order for about two years. Thought maybe they improved. No such luck. Looks like their website and online ordering system needs a major overhaul too- maybe they should take lessons from online merchants like LL Bean. They do have some good products, but better customer service will help retain their customer. I will certainly think twice before ordering from them again.

by: joannabk
December 28, 2004
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered a shockproof, waterproof glasses case for my fiance' for Christmas here. I placed the order on December 20th, and as Christmas was up and coming, paid $12.99 extra for UPS two day expedited shipping to be sure it would arrive in time. My package did not arrive until December 28th, after being mailed out on the 27th. I'm sure their products are fine, but don't order anything you need in a hurry, and don't bother paying the premium prices for faster shipping!

by: gbun
September 24, 2004
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
Unfortunately, unlike the previous glowing reviews of this company - I must present the dissenting vote. I found this company to be extremely difficult to order from - and unresponsive to customer complaints. Despite their rather high price points for ...
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by: tennis_player
March 28, 2004
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We first became aware of TravelSmith more than 10+ years ago. We've received their catalogs all during that time. We've also been to their semi-annual clearance sales held at the convention centers in San Mateo, CA and Marin Civic Center, San Rafael, ...
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by: daffydolphin
November 7, 2003
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We have ordered many times from Travel Smith. Delivery is always quick. Exchanges, when necessary, are easy and fast. Prices are even good when you find the item on sale, they're not too bad other times. Product quality has always been excellent.

by: indigobrad
October 26, 2003
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Before leaving for an extended European vacation, I ordered a "Road Less Travelled jacket" from Travelsmith. It arrived on time, in good condition. When the jacket turned to trash during the vacation (the dye wore off), I mailed it home and bought another jacket. Once I got home, I sent off some churlish email to TravelSmith asking for a refund (their formmail on the 'contact us' webpage works - a rarity online) and a return shipping label, since this would have been the 3rd time I'd be paying for shipping on this thing.
The customer rep, both via email and on the phone, could not have been nicer - profuse apologies, reassurance that the refund and the shipping label were on the way. Three days later, here's the label and I expect to see the refund pretty soon, too.
Nice folks - I'll probably order from them again - they are the king of pocketed garments.

by: fayewhite
September 27, 2002
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
While planning for a trip to Europe this fall, I went to travelsmith.com to order some wrinkle-resistant clothing, etc. I was disappointed that the items were on backorder and the estimated availability would not be in time for our departure date. I sent ...
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