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The Children's Place
 

The Children's Place

Average Rating 2.9/5.0 store rating 21 store reviews
Customer Service 0
On-Time Delivery 0
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by: shibus
April 9, 2012
Author's Rating: 3/5.0 store rating
I tried shopping online on a day that guaranteed me 15% off my full purchase and free shipping, but the prices that appeared at checkout were not prices that were initially on the items and prices kept changing on the checkout page. When I applied the 15% off coupon code to my purchase, immediately all the item prices changed to a higher price, so very confusing. I haven't shopped at this site for a while, but have never had this issue in the past.

by: turtlesarenice
July 6, 2011
Author's Rating: 1/5.0 store rating
I had a terrible experience with placing an order online.  I do not suggest you order from this company online because if you have an issue, their customer service representatives are extremely rude and unhelpful.  I recently moved so I made ...
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by: itsybitsybella
August 23, 2008
Author's Rating: 1/5.0 store rating
I LOVE The Children's Place clothing BUT...... I loathe the on-line site. I have had mixed success with the on-line store. Recently, during a sale, it took me three hours to place my order (due to pages taking forever to load) only to be told by the site ...
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by: jodysc
August 19, 2008
Author's Rating: 5/5.0 store rating
We have been purchasing clothes at The Children's Place for almost ten years now. Within the last three years, I've been purchasing online, but we still enjoy the bright happy environment of the stores. The clothing is all light and bright and very ...
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by: bablondie25
July 29, 2008
Author's Rating: 5/5.0 store rating
I placed my very first order with The Children's Place online store just recently. I have shopped at their physicals stores in the past. I don't have any in my area, but when I'm out of state, I have shopped there for my daughter and she still has ...
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by: heatherchris99
July 25, 2008
Author's Rating: 1/5.0 store rating
Horrible. That just about describes my experience with The Children's Place online store. This site is so screwed up they should pull the site and revamp it. Yeah the clearance prices are good, BUT it comes at a price. First, the site takes forever to ...
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by: gypsychk
May 20, 2008
Author's Rating: 1/5.0 store rating
Love the clothing. The service is among the worst you'll encounter online for a big retailer.

In my experience, you'll be charged within a week for your order, but will wait a month or more for it to ship. You'll pay your credit card bill long before you're sure you'll be getting the clothing, in other words. If you're ok with this (and I am NOT), then go ahead ... clothing are cute and age appropriate.

Example:

Today is 20 May...

- I placed a LARGE order on 25 April.
- My card was charged 7 May
- The site says the order shipped 6 May
- FedEx says they have no record of such a shipment
- Children's Place returned no e-mails (send using a form on their site)
- After calling (nearly a week ago), Children's Place kindly offered to "look into it," advising it "could take a week" and "it's definitely going to be a FedEx issue."

Can you see where this is headed? I pay, while Children's Place and FedEx blame one another, rather than putting an effort into making me a happy customer.

by: ef1975
May 6, 2008
Author's Rating: 1/5.0 store rating
Terrible online experience. Extremely slow order processing and shipping. 7-10 business days??? In today's e-commerce environment this is unaccepable. I wasn't ordering a custom car engine, I was ordering shoes and clothes for my daughter. ...
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by: goober01
April 6, 2007
Author's Rating: 5/5.0 store rating
I think the clothing at Childrens Place is high quality for a great price! I would have to say that at least HALF of my sons wardrobe is from their store!!! Both in the mall, and from ordering online. I personally have never had any problems ordering ...
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by: bradshawcl
February 11, 2007
Author's Rating: 3/5.0 store rating
I really like the clothes that The ChildrenÂ’s Place has, they are well priced, and last a while. Plus, their brand of jeans are the only ones that fit my oldest daughter really well. We have a brick and mortar store in Jackson, TN, which is 30 miles ...
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by: winterstorm
July 29, 2006
Author's Rating: 5/5.0 store rating
This store is the best. Easy online ordering. Excellent sale prices. Fast shipping and excellent packing. I order from them as often as I can.

by: ebronson1018
June 20, 2006
Author's Rating: 5/5.0 store rating
I am a frequent shopper of The Children's Place stores and of their internet website. This store, in my opinion, not only has affordable, quality clothing for infants, toddlers, and children, but has an excellent customer service department. I have called their customer service department for help on several occasions, and have always been helped in a timely and friendly manner.

When shopping via internet, I love being able to take advantage of the $5 flat shipping, no matter how much I order, which is cheaper for me than actually driving there most times. The $5 shipping via ground service is extremely fast, too- it only takes 2 days to reach my doorstep. I can also take advantage of special discounts (which become available quite frequently), which can be used on anything in the store, including clearanced items. This store has become my favorite place to shop for both of my children.

by: akim0507
February 2, 2006
Author's Rating: 5/5.0 store rating
Great deals and shipping is always 5 bucks, so whether I was getting one or ten things, I didn't have to worry about the shipping costs. The site offered different delivery options, but I got my package within a few days and did just the regular ground shipping. Items were just like the store quality, except I didn't have to go to the store. I got the right stuff every time I placed an order. I shop the Children's Place website first before going any place else. Overall, great quality, affordable prices, and shipping doesn't break the bank.

by: nancycibart
November 26, 2005
Author's Rating: 2/5.0 store rating
I recently tried to locate a coat for my granddaughter, red with leopard trim. My local store did not have one in stock so gave me 3 phone numbers so I could call the 3 nearest stores in western Canada, at my expense. I did locate a coat in the correct ...
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by: jchapkovich
August 11, 2005
Author's Rating: 3/5.0 store rating
I've always like the Childrens Place. The clothes are very rugged and can withstand numerous washings. But sometimes I just get so annoyed. Why?...Let me explain... The setup: The website is set up into these sections: Newborn: 0-12m Baby ...
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by: kaitsmama
June 20, 2005
Author's Rating: 1/5.0 store rating
As an avid lover of The ChildrenÂ’s Place B&M stores I was ecstatic when I found a skirt for my DD on-line that had not been available at the B&M store. We had pictures scheduled with all of my nieces and nephews and we were coordinating their outfits. I ...
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by: kelimil
May 22, 2005
Author's Rating: 1/5.0 store rating
I am very disappointed with The Children's Place Online. I have shopped at their local stores for years and even purchased stock in the company when my daughter was born. Last Friday, I placed an online gift order, but I never saw an area to enter a ...
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by: vanderford
December 27, 2003
Author's Rating: 1/5.0 store rating
I purchased over $95.00 worth of clothing and was over charged on tax. I emailed customer service on 11/22/03 and of this date, 12/27/03, haven't gotten a reply. I resent the email today and am going to give them a week to respond. I have no problem sending my complaint about the over charge to my State's Attorney General Office and the Federal Trade Commission. Although it's very convenient to shop here because of the many out of state locations, I won't buy from them again. Customer support is non existent. I could understand a delay if I had ordered close to Christmas but it was before Thanksgiving! My overall satisfaction with this store is a generous 4 on a scale of 10.

by: Lisa_J
July 23, 2003
Author's Rating: 4/5.0 store rating
childrensplace.com offers a good selection of children's apparel and accessories. As a Mom o ...
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by: boutiquemama
July 22, 2003
Author's Rating: 5/5.0 store rating
I'm a longtime TCP customer. The nearest store is 2hr away so we shop TCP online often. The items ar ...
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by: mizgnomer
July 9, 2003
Author's Rating: 3/5.0 store rating
I love the tri-fold, grippy-bottomed socks we get from our local The Children's Place store. ...
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