I ordered about $400 merchandise from Swim2000.  Their website said they will offer 10% discount for the first time order.  By that amount of money, I of course would like to have a discount.  I requested a coupon from the site and placed my order. 

Three days later, they responded and said I have ordered from them before and would not honor the discount.  I did order from them before but that was over a year ago with an old email address I no longer use.  Since I cannot get the discount, and their prices without the discount are not necessary lower than other online stores, I replied and requested to cancel my order.  B. Diederichs replied and said my order has been canceled and will not be allowed to order from them again.

I cannot believe there is such arrogant and rude customer service.  I don't think they have so called "customer service".  I have seen their booth in a swim meet. They are just a small store.  The "customer service" actully is the owner. 

I have shop online A LOT.   This is the worst customer service attitude I've ever had. 

I placed a $400 order with the site and hopefully to get some discount.  I acquired a 10% discount coupon and applied that with my order.  Three days later, I received an email and saying the 10% discount only offered to new customers, and the ...
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Swim 2000 seemed to be a great store on-line to order swimsuits for leisure swimmers and competitive swimmers. I browsed their simple web page and decided to purchase two swimsuits from their bargain grab bag. For $59, I was able to buy two one-piece ...
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