I had no problems with Sweetwater. I got my order in a timely manner and was happy with the careful packaging. My sales engineer was helpful and I liked the idea of having a familiar person to contact if I needed anything. Receiving a phone call to "confirm my address" and find out how I'd heard about Sweetwater felt a mite invasive and unnecessary to me, but not so much that I would give them a bad review for it. I haven't been harrassed by phone calls or further promtings to buy stuff, like I have read about in some reviews. Hopefully that doesn't happen.

After reading some of the more negative reviews, I am not quite as enthusiastic about Sweetwater as I originally was, but I would still consider ordering from them again, since I personally had no problems.

Stay away from Sweetwater-Gearnuts as they will not approve anybody for their pay plans. I was instantly approved to buy a $500 guitar from zzounds and am enjoying very much. I saw that Gearnuts-Sweetwater also has a pan play. I went to purchase a $60 audio interface from Gearnuts and gave them $30 up front for their first payment and processing fee. They checked my credit and denied my purchase. They don't want your business unless you make 25 million dollars a year.

The idiots sent an order that I cancelled before they even had the product in stock, and then they had the nerve to charge me a restocking fee. Furthermore, upon cancelling my order, they told me that I would not likely find the product elsewhere yet since it was so new. I did find the product elsewhere and wanted it more quickly; hence the cancellation with Sweetwater. Even after receiving the response to my cancellation they sent the cancelled product anyway and never fully refunded my money. Sweetwater is Sour. Stick with Musician's Friend, American Musical Supply, or support your local brick and mortar store, but steer clear of Sweatwater!

All I did was buy an inexpensive piece of Toontrack software, and got "harassed" for about a year following that purchase. Sweetwater kept using the "we're just calling to make sure you haven't had any problems with your software" ploy. In fact I believe they called me about 10 minutes after I completed the online purchase. It's kind of an online version of the way local music stores were in the eighties.
I won't buy from Sweetwater again unless they have something that I can't get anywhere else, and I purchase a throw away Bat (Sweetwater) Phone  first so they can never call me again.

Have ordered from Sweetwater a number of times and each experience is the same, excellent.  The first order was a few years ago and after the order was place the Customer Service rep called because there was a deal that would save me money and ...
Read More

   Sweetwater gets a lot of rave reviews online but I was disappointed with their Customer Service.      If you are unfamiliar with Sweetwater the experience will be a new one. They set you up with a person to ...
Read More

SweetWater has a total lack of common sense business model, and therefore consequently financially hurts the company, due to SPECIFIC business practices adopted by Sweetwater

Sweetwater is willing to lose $500.00 usd or more sales orders, if there's an event where the bank card address and shipping address are different

yes, that's right, pretty ridiculous, and definately a lack of common sense

for instance:
so if you want to send something to your cousin in New York and you live in California,

you can't do it, UNLESS you are willing to put that address on your credit card,

thereby SIGNIFICANTLY INCONVENIENCING the customer to contact his/her bank credit card division

Sweetwater FULLY DEMANDS that a customer, who has plenty of funds in account, and can VERIFY account information and that the card is a non-expired card

expects that the customer contact their bank, and make ADJUSTMENTS to their credit card to complete sale

just ridiculous,

go to musicians friend &/or guitar center and don't deal with these clowns(as those companies don't have such ridiculous requirements)

Very aggressive sales department. I will not buy from them again simply for this reason. Once you give them your phone number they will call you and try to sell you more stuff.

After I placed my order, they actually called me to confirm- very rare in the age of computers! My delivery arrived days before they said it would, and there were smarties in the box, which I thought was pretty fun.

Quick to take your Paypal funds, but very slow (5 days) to refund. You'll have to wait till October to get a Little Martin Koa, so beware before placing an order.

I consider myself a pro musician and have been working in the industry for 3 decades, it is my life and I spend a fortune on it each year. I have order from Sweetwater 6 times, the first few times there was no problem, after I started spending bigger ...
Read More

I recently bought a Gibson 498T from sweetwater. Man, this has to be THE BEST online store I have ever delt with. I placed my order yesterday, early this morning I got a phone call from the company itself to thank me for buying from them. The man was very kind and also offered to send me an email so I can email him if I ever have any questions. Customer service win! Not to mention this is the only musicians website that offers free shipping on some items under 99 bucks. Thats the whole reason I went with these guys. I didnt want to give musicians friend or guitar center an extra 8 bucks for shipping, or buy picks that I dont need to make my order 99+ dollars for free shipping. Will be buying from sweetwater from now on.

On line site stated they had Epiphone Les Paul guitar case in stock at $69.99, a few days later received email stating case was not in stock and wouldn't be for another 30 days. Customer service had good follow up but they shoudn't use teaser prices to draw you to site if they don't have item.

I've purchased a couple Shure products from Sweeterwater.com with no problems.  Customer service was A+ and I received the product in a timely manner.  They aren't the cheapest but service is more important to me.  One order I entered the incorrect number.  They were more than happy to let me return the product and credit my account.  Received the new product within a couple of days.  I have another order to place and am going to give them another shot.  I am a REAL customer, not an employee!

The catalog was nice but the candy wasn't necessary.

Exceptional as always!!

great shopping experience, excellent communication, friendly and knowledgeable staff.

Sweetwater provides the best customer experience in their industry, and an excellent one by any standard. Five stars.

Good.....

Sweetwater is always top of the line for service. The other music stores can't touch them. Super fast shipping and a great section of different brands. They also always leave you a message to inform you that your order has shipped and thank you for your order!!!!!!

Service is always EXCELLENT!!! The amount of inventory is amazing and purchasing on line is very easy. Why would you shop any where else?

Awesome as usual. Thanks Carson!

I'll walk down the list here:
My item (a new case for my bass guitar) was delivered on time and it was free shipping which a lot of these sites do not do.
I got the item I asked for - it was in good condition also (no scratches, dents).
Customer service I didn't have to deal with, although they did email me to confirm the item was shipped which I like.
Overall I am happy - I got a great deal on my guitar case and the shipping was free.  I'd definitely shop here again.

Top notch, as usual. Buy with total confidence!

Excellent Customer service and they had the best price for what I was looking for...which is unusual given the nature of every store having the same price...throw in free shipping and this was a great experience. Have purchased from them in the past and will continue to do so. Highly recommended!!

Sweetwater uses Customer Reps to provide a personal touch to their customers. Good courteous service without any additional pressure to buy other items.

My on-line order was followed by a phone call from Sweetwater. They just confirmed the order and asked if there was anything else I might be considering to purchase in the future. I mentioned a wireless microphone system and they were able to give me relevant information to consider. There was no pressure to change or add to my order. They shipped the order right away and I received it within the time frame projected.

Excellent customer service. Sweetwater bends over backwards to make sure everything is right!

I had a pleasant experience with Sweetwater.  I placed an order, it shipped in the same days and arrived 6 days after that. With Free Shipping! Price was best I could see from any reliable retailer.

Highly satisfied with the order and delivery and will DEFINITELY use Sweetwater again!

I you like the customer service at sweetWater.com to call you for the confirmation of your order, this is the right company that you want to do business with.

I would come back to shop here again.