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SuperMediaStore .com
 
 

SuperMediaStore .com

Average Rating 4.47/5.0 store rating 3,173 store reviews
Customer Service 4
On-Time Delivery 5
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by: mlaughbaum
July 25, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
"I have done a lot of business with SuperMediaStore and have always been very satisfied. Both their quality and speed of delivery have always been more than satisfactory.

Recently I accidentally ordered the wrong type of DVD clamshell; way too small and something I'll never use and very difficult to tell apart with just a picture. When I contacted customer service for return information, they informed me that they would be charging me a 15% restocking fee and wouldn't provide me with a prepaid postage tag. I understand the postage, but a restocking fee? Really? After all the business I've given them over the years and this being my first mistake?

Regardless of policy, after years of faithfully returning to their site, I truly feel they could have done the right thing by me and made me a happy customer. All it would have taken a was a few dollars in postage and waiving the restocking fee. Instead, their uncaring response will have me shopping elsewhere from now on; and believe me there are many choices. A true shame. Customer loyalty should come first. Period. "

by: gcristof
September 11, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I purchased a drive controller card which initially worked fine and then died after only six weeks. When I inquired about returning it, I was told they have a 30 day return policy and would not issue an RMA for me. I understand that I was 2 weeks past the 30 days, but this illustrates SuperMediaStore's attitude and willingness to help out (and keep) a good customer who had a problem very soon after the purchase. Many other places I've purchased from have "bent their rules" under such a circumstance. I learned my lesson and will not purchase from SuperMediaStore again.

by: bigridge
May 7, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Easy to order, shipped fast but ended there. Ordered replacement printer cartridges for my Cannon printer. Now anything printed in color is fuzzy. Emailed customer service a week ago and have heard nothing.

by: ncnana56
February 4, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
This company does NOT care about the individual as a customer. I received faulty ink (no chip) and they would not send me a replacement after I purchased new ink from Walmart so I could print the mailing lable they sent, purchased a padded envelope to return the ink & drove 60 miles to UPS. All I wanted was a replacement. They did credit my account for $2.47, my original purchase price less freight! Nothing like going in the hole when your unemployed!!!  I will NEVER shop here again!!!!!

by: gtbme
December 28, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
If it's too good to be true... They attempt to sell things they do not have, make promises they can not keep and then the horrible customer service comes in to finish the deal. I double checked before placing an order for a printer because the price seemed too good, toner showed up but two weeks later I started calling (they never informed me of anything until I asked... and asked...) This is a quote I eventually from an email I got from them... verbatim.. "We are sorry to inform you, your order has been canceled because this item is currently on back-order and we do not have an estimated time of arrival for this product. We understand you were informed we did have this item in stock earlier today but the representative was misinformed."

by: maryjuana8883
January 19, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
DO NOT ORDER fragile items such as DVD/CD cases from this company!  They ship using only the original product box without any packing materials.  I ordered 100 slim CD jewel cases, 49 of them arrived damaged and completely useless.  They do not reimburse return shipping charges, which is more than the cost of 49 new cases at my local store!  UPS does not refund shipping charges for inadequate packaging of damaged items, either.  All told, I paid nearly twice as much for the remaining undamaged cases than if I shopped at local sales.  This was the last time I order from this store.

by: kaapie
December 2, 2009
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered the 10 Pack Canon PGI-9 (1033B005) Black/Color Compatible Inkjet/Ink Combo (One each: PGI-9MBK, PGI-9PBK, PGI-9C, PGI-9M, PGI-9Y, PGI-9PC, PGI-9PM, PGI-9R, PGI-9G, PGI-9GY) (with Chip)Product Code: IN 001 8473 replacement ink for my Canon ...
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by: togt
September 11, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
purchased QMS 2200 toner pack, NO NOTE as to this is rebuilt.  Finally placed into printer and printer starts grinding noise.  One cartridge is pouring toner everywhere one is bound where it will not run (the grinding noise).  Inspected Cyan which was bound, obvious rebuild and a poor one.  Call to customer service was as effective as yelling at a brick wall.  I'll not do business with them again. <br mce_bogus="1">

by: truthlight
August 7, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
They were terrible.  They sent broken DVDs and refused to replace them.  I will never buy there again because the items were packaged so poorly.  It is supermedia store's fault and they refuse responsabilty.

by: buggman
November 22, 2008
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Supermediastore.com I first ran across supermediastore.com a few years ago in a quest for some affordable (CHEAP) ink cartridges for a Canon printer. They had a tremendous deal on a set of 30 plus cartridges (all colors) that cost less than half what a ...
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by: billyjoe12
November 10, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Supermediastore.com has the Worst customer service ever! Actually I should say they have NO customer service. I received a defective flash product that does not function at all. I have tried three attempts to get a "required" RMA to return the defective item and have gotten no response from any channels of their 'customer service' on the phone or email or online chat. I was finally able to find a form to fill out online via the company's FAQ section. It sounded so easy. I still have not gotten a response from them on this form. I believe they are trying to hit that magic 30-day mark so that they don't have to accept it back. I have ordered from them in the past and never had any problems. Of course, I never had to call customer service so I don't know if Customer Service is just that bad or the company has gone down hill!!!

by: matros
August 11, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
I've bought Tvisto media box a year ago. It broke exactly one year later. Since it happened on Friday night I couldn't get in touch with the customer service until Monday. The SuperMediaStore refused to take it back because it was two days past one year. Customer service wouldn’t even listen to my explanations.

by: SuperMediaStore .com Shopper
July 7, 2008
Author's Rating: 5/5.0 store rating
Ordering was easy, communication was excellent and product was received promptly. I could not have been more pleased.

by: SuperMediaStore .com Shopper
July 1, 2008
Author's Rating: 5/5.0 store rating
Been a customer for several years now. Had to enxchange one toner and it got replaced. Buy all my inks and toner here and am satisfied!

by: rushingwind
July 1, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered a 100-pack of CD jewel cases from Supermediastore. When they arrived, 20 cases were crushed because there was no packing material. The cases were sent in the original manufacturers box, which also had no packing material. I also noticed that the CD cases are very cheap quality, brittle and easily break off at the hinges. I emailed Supermediastore over a week ago but they never responded. I

Also, a few months ago, I ordered a 100-pack of blank DVDs from them. It arrived OK but the center spindle in the cake box was broken and I had to transfer the DVDs to another cake box.

I won't buy from them again since apparently they don't believe in using packing material and fragile items will get damaged in the mail.

by: SuperMediaStore .com Shopper
July 1, 2008
Author's Rating: 5/5.0 store rating
All expectations were met and I would gladly order this product from Supermedia again. This is my second order from you.

by: SuperMediaStore .com Shopper
July 1, 2008
Author's Rating: 2/5.0 store rating
I was told that I would recieve shipping and tracking info, which I have not recieved yet. I have used this merchant before and was very satisfied. Right now I am not.

by: SuperMediaStore .com Shopper
June 30, 2008
Author's Rating: 5/5.0 store rating
no problems

by: SuperMediaStore .com Shopper
June 30, 2008
Author's Rating: 5/5.0 store rating
merchant delivered as promised

by: SuperMediaStore .com Shopper
June 30, 2008
Author's Rating: 5/5.0 store rating
it was easy!

by: SuperMediaStore .com Shopper
June 30, 2008
Author's Rating: 5/5.0 store rating
SuperMediaStore delivers as promised.

by: SuperMediaStore .com Shopper
June 30, 2008
Author's Rating: 5/5.0 store rating
repeat customer

by: SuperMediaStore .com Shopper
June 29, 2008
Author's Rating: 5/5.0 store rating
Very easy, large choice, clear instructions, great price what's not to love

by: SuperMediaStore .com Shopper
June 29, 2008
Author's Rating: 5/5.0 store rating
Good

by: SuperMediaStore .com Shopper
June 28, 2008
Author's Rating: 5/5.0 store rating
Made several purchases from SuperMediaStore.com Will shop here again. Great prices & good products

by: SuperMediaStore .com Shopper
June 28, 2008
Author's Rating: 5/5.0 store rating
Major League service and product, as usual.

by: SuperMediaStore .com Shopper
June 28, 2008
Author's Rating: 5/5.0 store rating
VERY GOOD ONLINE SPECIALITY MERCHANT WITH LIMITED VARIETY OF MERCHANDISE. FOR WHAT THEY DO HAVE, THE PRICE AND SERVICE IS VERY GOOD.

by: SuperMediaStore .com Shopper
June 27, 2008
Author's Rating: 5/5.0 store rating
What's left to say. I'm a new customer and the 3 or 4 purchases I've made in the last few months service and product have been excellent. It seems that my computer has hardly cooled down after placing my on-line order than there's a knock at my door and a delivery person is there to hand me my order. Of course I exagerate...but these folks are GOOD and FAST! 'Nuff said.

by: SuperMediaStore .com Shopper
June 26, 2008
Author's Rating: 5/5.0 store rating
Very pleased

by: SuperMediaStore .com Shopper
June 25, 2008
Author's Rating: 5/5.0 store rating
Excellent Pricing & love the free shipping. I tell all my friends and am a repeat customer many times!!!!

 

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