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Sony Store
 

Sony Store

Average Rating 2.43/5.0 store rating 126 store reviews
Customer Service 2
On-Time Delivery 3
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by: dclozier
July 16, 2013
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I got my bluetooth headset very quickly along with free shipping! I also liked the fact they offered PayPal as a payment option too. I love it when the checkout process is simple and painless. I don't have time to jump through hoops to get what I want.

by: reticulateds
November 28, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered a Cybershot camera from Sony recently. The site was easy to navigate and provided a lot of information about the features available on each product. They also have a lot of sales. The one I wanted was $30 off, and offer I couldn't find anywhere else. Shipping was free and deliver was quick. I love my new camera and would definitely recommend the site to other users.

by: occam8
December 14, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered a lens as a christmas present, but it was damaged in shipping. (Fedex didn't even deliver it.) 5 days later...nothing from Sony despite several emails and several calls. Their service reps say there's nothing they can do and that it's some other department that takes care of this. Their path is clear: send me another one, immediately. Why is this so hard for them? I would order another one from a more reliable retailer, but if Sony all of a sudden does their job and ships one, I don't want two.
Extremely disappointed. Sony should stick to making stuff and abandon their byzantine attempt at stores.

by: kelci96
July 2, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Never will I order from Sony Style again! I placed a order for a PS3 Bundle which included 2 free games on 11/30/2009. I received my order without the games. I contacted customer service and was told I should have received the games and that they were on back order. They offered me a 20% discount on my next order instead. I told them I wanted the 2 free games and not the 20% discount. We'll here it is July 2010 and no games. They keep offering me the 20% offer! I would never order from them again! I can't believe they won't uphold their original offer. Stay away from Sony Style! Their customer service is terrible!

by: lahdedah24
April 14, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Don't buy ANYTHING from Sony Style..... if you miss their "clearly stated" return policy (hah!) in the terms and conditions and don't request a return form with 30 days you are S.O.L.  I have an unopened Playstation 3 game, and because I didn't ...
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by: fardream
November 23, 2009
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I've placed 3 orders on Sonystyle.comThe first, a vaio, is shipped the day the order is placed.the second for Call of Duty 6 hardened edition. The order is placed on 9/23, and I hope the shipping will be made right on release of game... Yet on 11/20, ten days after the release, I called them, waited for half an hour listening to some silly music, then learned I've got to continue my wait... So I've got to cancel the order, reorder from Amazon, which shipped right on the order day...The last try, because they offer a free controller for any ps3, is made... They say they will ship it on 11/21, and now it's 23 and they say they are still processing...

by: bustincaps
September 19, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Like so many that have written reviews about Sony Style, my experience has been horrible. I found an item on their site that I wanted. It was listed as being in stock when I ordered it. Most ecommerce websites process transactions in 24 hrs and ship the item the next day or two. When I went to the site to track my order (which took FOREVER because the site is the s l o w e s t I've come across) I find that the estimated ship date is 2 days ago! Hmmmm. I wrote an email to "support". When I was finished sending it the site said I would get a response within 4 business hours. I still have yet to get a response back from them. Bottom line...I canceled the order just to be rid of the frustration! This has to be the worst experience I've had in buying off the web. After reading several of the reviews posted here I'm not surprised they are getting so many bad reviews. Don't get me wrong, you MIGHT get lucky like some of the folks have, but BEWARE, that seems to be the exception, not the rule.

by: slowman1244
September 9, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Slow shipping , horrible customer service... and will never shop there again. They told me everything ships through FedEx.. I find out it don't the hard way. My house address is undeliverable mail wise so, I call them to fix the problem and all they did ...
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by: shakumdown
August 31, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Well, this is not the 1st time I've ordered a product via SonyStyle.com, but it will most certainly be my last.  I don't know where to start.  Two weeks ago, I decided to order new flat panel HDTVs for my 3 daughters.  I wanted to place ...
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by: mcbburbank
January 8, 2009
Author's Rating: 1/5.0 store rating
Sony Style cancelled an order for an in-stock product 11 days after the order, and 9 days after it was suppose to ship - WITHOUT EXPLANATION - product is now listed as available at a higher price. Customer support did nothing, and took 40 minutes on hold to get through. Sales agent "apologized", and when asked to speak to a supervisor, was told I would be called back - no call. Apparently Sony Style felt it could sell at a higher price, so it cancelled (and too late to take advantage of other after Christmas pricing from other internet retailers).

by: etranger
December 15, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Nonexistent Customer Service! I ordered a refurbished Sony HT CT100 and the item wasn't to ship for 5 more days. Five minutes after placing the order I attempted to cancel and Sony's system doesn't have the ability to cancel an order because it automatically shows everything has been shipped already when it hasn't been. Talked to five different agents, all were extremely rude and unprofessional. Finally canceled order but Sony charged half of the entire order price for a "restocking fee" on a item that never even left their warehouse. I purchase everything online and by far this was my worst online experience ever. DON'T PURCHASE FROM SONY DIRECTLY OR YOU WILL BE SORRY!! Just go to Best Buy or something, at least they are remotely willing to work with their customers and don't operate shipping off an out of date system that can't even properly record shipping dates.

by: chasingamylove
December 2, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
ABSOLUTELY one of the worst places to do business with. I have an older Sony camera (which I love by the way) and I've been wanting to upgrade for quite awhile now. I called their 877 number to find out if my Cyber-shot station is compatible with the new ...
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by: pablothegreat
August 11, 2008
Author's Rating: 4/5.0 store rating
I won a gift certificate to Sonystyle.com for $100. Since we had no need for most of the items on that site, I almost gifted it to someone else. But then I realized they also have items besides games and video game players. Our downstairs VCR had stopped ...
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by: spookedsharon
August 7, 2008
Author's Rating: 3/5.0 store rating
The Sony Style eStore was easy to maneuver around, and I felt like I had pretty good control over customizing my laptop. I am a HUGE Dell fan, having customized 3 systems that have been reliable, fast and completely "mine" down to my choice of expansion ...
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by: hillsbrother
July 26, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Bought a KDL 46XBR4 high definition lcd television for nearly 3,000.00 US from SonyStyle.com. Easy ordering, fast delivery.

When others warn about bad customer service, please believe it. Worked for three, yes three, hours. Completely dark, power on, no picture. Tech guy (who came out two weeks after delivery of the set): Looks like you need three new circuit boards. But, bad news is no parts are available. You'd be better off returning it.

You'd think SonyStyle would like to make that right. Right? Wrong. Over a month now, and despite numerous phone calls, emails, promises, "sorry, sirs," and stonewalling, still no resolution. No return authorization. Since the "process" has now taken over 30 days, "Sorry, you are outside the 30-day return period." Unbelievable. Small claims, here I come?

So, a very expensive dust magnet sitting in my living room. Whatever you do, don't give away your old set. Keep it as a backup, if not you'll never hear the end of it from your family (who told you so)!

by: elal1
July 22, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Absolutely miserable. Sonystyle is so ridiculous that if you purchased something through their Finance department via sonystyle.com from July 4 - July 10 2008 it was inexplicably cancelled. Wonderful.

I've tried calling Sonystyle numerous times over the last few days to get an answer as to why my extended service plan was cancelled in my laptop order. Most times I call I am transferred to a headset that someone put down on the desk. I can hear people talking in the background but no one responds verbally. This has to be one of the worst run customer relations divisions in the world.

by: cybergypsy
May 26, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I bought a refurb sony from sonystyle.com, the price if was new was 1600.00. I paid 941.00 they really said the could not tell me the condition of the laptop, It works perfect, they said.
I ordered on a thursday and was shipped on Friday, 1 day, recieved the package tuesday!!! Very quick!!!

The laptop was perfect no marks on it and I love my new pink laptop!!!!

I would buy from sony style again in a heartbeat!!!!

UPDATE 8/13/07

Major problems with the refurb laptop, wll not buy anything Sony again

by: leibyg
March 18, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Sony: the well known online store gets a 4/5. Sony is a reliable company with power on the market.
I'm working for a retail store and I deal with Sony a lot they have good products and even some good deals but their website is not updated on the daily basis

by: nnutcase
February 28, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Worst purchase I ever made in my entire life. I bought a refurbished ("'Refurbished' products are typically customer returns which have been completely restored to their original factory specifications, fully tested and inspected by Sony factory ...
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by: blcklthrrn
December 5, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Want an item fast, with a company that values customer service? Don't shop here. For the past week, I've been trying to successfully place an order for a PSP as a Christmas gift for my husband, and I have run into roadblocks every step of the way. ...
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by: rvfun
July 16, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I purchased a Sony LCD HDTV from SonyStyle.Com, thinking I would get the best information and best service dealing with them. Was I ever wrong!!!!! First, the salesman told me the TV would ship out the same day as ordered. The TV was "in stock", but ...
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by: spaarky007
January 31, 2006
Author's Rating: 5/5.0 store rating
I was very pleased and impressed with the Sony site. I ordered a $2500 laptop computer and all went well. It arrived on time, packaged correctly, and I haven't had any problems with the unit. I ordered it in September. The product itself is awesome (VAIO). It was a joy to make such a big purchase without any issues. I highly recommend online ordering from the Sony site.

by: roosterhead
December 18, 2005
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I bought a walkman CD player for a Christmas present. Submitted the order, everything was fine. After about a week, I went to the SonySytle website to check my order and it said the item was out of stock. I sent customer service an email asking them to cancel the order because it was out of stock and there was not enough time to receive it before Christmas. I was told that they could not guarantee my order would be canceled but she would put in the request. The very next day, the item shipped. Thinking the order would be canceled, I ordered from another retailer, got it in 2 days. Now I will have 2 and have to return the one to Sony. This should be fun.

by: victor151
November 22, 2005
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Based on my experience I urge you not to buy from sony style or sony.com (same place). I tried to purchase a VAIO computer from their Small Business section. They sent the wrong computer. They didnt want to pay to return it and acted like it was my fault. Took 3 hours on the phone to get them to pay return shipping. It was a big runaround and cost me a whole day of work.

They wouldnt credit my card until one week after the computer was received back in their offices. This was not unreasonable, but when I called my credit card company, the charge was still there a month later! I called Sony and they said they would take care of it right away, but the charge is still there.

Following up now a week later, Sony still hasnt credited my card account and it's been 5 weeks. Since my credit card payment is due, I had to call the credit card company and dispute the charge. What a nightmare.

These folks dont know how to run a business! Buy from someone else!

by: feedback4
October 26, 2005
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
This is an email that I recently sent to SonyStyle. You will see the problems. I am still fighting to this day to have them ship my extended warranty. The computer is great the customer service leaves loads to be desired. To Whom It May Concern at ...
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by: chip73
September 23, 2005
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered a baby monitor 9/5/05. I got an email saying they received my order on 9/6/05 and then an email with a tracking number saying it was sent on 9/7/05 expected delivery on the 16th. Seemed a bit long to me but whatever at least I don't have to go ...
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by: shoplmart
March 25, 2005
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
As I have mentioned in many of my past reviews, I am a total weather nut; if there were a barometer on a vacuum I would buy it. When it comes to weather forecasting I usually look exclusively for TWC (The Weather Channel) products, however Sony won my ...
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by: kmsuperstar
March 20, 2005
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
In December 2004 I placed an order from the Sony website. At the time they had a few rebates and an online coupon for additional savings. The computer was supposed to be shipped 2-day air. After a week and no computer, I called Sony and was told it ...
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by: sonycustomer
March 15, 2005
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I ordered a DVD recorder and didn't like the item. I returned
the DVD recorder by following the returning guideline. It took
90 days to get the refund back after several e-mails to the
customer services. It is best to buy Sony products from just
regular stores like Best Buy or Circuit City.

by: dogpinion
February 23, 2005
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
The sales people at Sony Style are generally helpful, but the salesperson I purchased the TV from would not return my phone calls after the initial purchase even though his message says he will return calls within one business day. Must be a time warp ...
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