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Sheplers
 

Sheplers

Average Rating 1.9/5.0 store rating 48 store reviews
Customer Service 5
On-Time Delivery 5
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by: rbibud
February 10, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Terrible do not buy from here.  Ordered boots for Christmas was told by customer service we could exchange for proper size but now over 2 months later are being told they are still processing the exchange.  I guess they are really criminals and take your $250 and send you nothing.

by: heathersboers
December 23, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I will never even attempt to buy from again!!! Ordered a belt over a week before Christmas, and paid via CC-  recieved a conformation email, and charged via my paypal card. Called Dec 23rd to see where my belt was, as it was a gift for my husband,and they informed me my transaction had been cancelled. Ruined my Christmas, and no time to ship another -

by: qatarcowboy
December 14, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Beware Sheplers Shoppers,
This is more a review of Sheplers customer service than it is the Stetson Catera Fur Felt Cowboy Hat.  The cowboy hat is fine.  However, Sheplers customer service is not.  I recently ordered and paid for the Stetson 6X Catera Fur Felt Cowboy Hat which was listed on their site.  I received a 5X version.  After weeks of trying to get Sheplers to exchange the hat for the 6X, they finally refused and stuck me with a hat which I did not want and did not pay for claiming that “the item online was listed as the incorrect X category”.   So once again, beware would-be Sheplers shoppers.  There are many hat retailers out there, think twice or more before buying from Sheplers.  You just might get stuck with a hat that you did not order or pay for.

by: funhouse
December 9, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Ordered boots on 11/27/2013, received boots on 12/5/2013.  Great delivery time, except they shipped the wrong boots.  The boots were wrong, the order number on the packing slip was wrong.  Called for a return.  Was told they would send a special shipping label, never received.  Had to call a second time.  Needed boots, so made a new order, in anticipation of return label for wrong boots.  Never received confirmation for new order. Called Sheplers and received the worse customer service.  They didn't seem to know anything, even the supervisor (who didn't even respond like a supervisor).  Just want to get all this sorted out and get my money back for the boots that were wrong ( cause now I am out for two pairs).

by: akboots
November 5, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I will not be doing business with them again. I ordered two pairs of boots at the same time and authorized the charge on my debit card, selected 2nd day delivery on both. Did not get either pair within 2 days and they shipped separately. They then charged my card again for the second pair and when I contacted the customer service department I was told it always does the 2nd charge and then will go away after a day or so. Am in the process of trying to exchange for a bigger size and they tried charging my card a third time after saying they have to refund my first payment and charge it again on the same day. They never notified me of either charges on my card even though I had called asking about their exchange process before sending the boots back. 

by: leasha82
October 2, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Worst online shopping experience I have ever had. Ordered a pair of boots on Sept 15th...it is now Oct 2nd and I never recieved the boots. The tracking number they sent me with my order never worked. I called customer service multiple times to check the ...
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by: dcarnine
September 26, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
HORRIBLE EXPERIENCE WITH MY ORDER AT SHEPLERS- DO NOT WASTER YOUR TIME OR MONEY HERE! there are too many other places that would gladly have your business! I talked to the superviser and he was not even willing to make thier mistake right and didn't care if I was going to write bad review about their company. Don't shop here you will be sorry!!!!

by: ohholland
September 13, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Disorganized in every way -- inconsistent pricing of same items in different colors; many items shown on site are not in stock; shipping is piecemeal and slow; returns are ridiculously slow and hard to do. And they charge $10 to return or exchange, even if it's their fault (as in exchanging for damaged shirt, which is what I'm doing.) They issue confusing order/tracking numbers (two numbers for one order, three for tracking) so follow up is needlessly complex.

Sent three items for exhange two weeks ago. No confirmation other than the package landed at Sheplers facility. Calling customer service, they don't even know that much. Cannot say when the exchanges will be made ("usually takes a few weeks") and only then will I get an email that they have shipped.

Meanwhile, who knows when I will will have what was supposed to be a birthday gift I ordered back in July for an August birthday? Sheplers has seen it's first and last order from me.

by: sjlove1984
March 7, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
My wife ordered a pair of boots in Mid-December. 2 months later we had not yet received the boots. No communication from Sheplers whatsoever concerning the delay. At the 2 month mark we called Sheplers and received THE WORST POSSIBLE customer in ...
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by: brooke1984
February 15, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Customer service is a joke! Ordered boots three months ago. Today will be the third time they have moved my est. date of when it will ship! Customer service is no help at all, that cant tell you anything i dont care.  

by: philly561
December 1, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered a hat that said it was in stock and selected next day air it didnt ship out till Saturday so i refunded my whole order. They are terrible. I ordered my stuff on Wensday. These guys are so disorganised, retarded, and really lazy. I would tell everyone if they are going to order something off their websit don't because it'll take for ever to get your stuff.

by: brat2009
August 17, 2012
Author's Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered 5 pairs of Levi's for my husband 6 months ago. He has been ordering from Sheplers for years. He started noticing the buttons were not right. Then a few started falling off. Never experienced this with Levi's before and called Levi directly ...
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by: henigec
August 13, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered a pair of cowboy boots from Shepler's on June 6th and they were supposed to ship in 5 to 7 days.  Not only did they not ship in that time, the time for them to be shipped was delayed three times.  The company never contacted me to ...
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by: chevy_cowgirl
July 12, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I placed an order from Sheplers for a pair of cowboy boots, a cowboy hat and paying full price for shipping. I had no problem not getting free shipping, I knew of other sites that offered free shipping but, Sheplers being a bigger and more well known ...
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by: sdpelletier
April 14, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Ordered Double H boots from shelpers. Delivery date was delayed 3 times (once every week) via e-mail.
 Called customer service, They were annoyed that they had to "deal" with me. Never recieved order.  over all horrible customer service. Complete waste of time and effort. Bad idea to use shelper's. Shop at shelper's at your own risk.

by: ltnt
March 23, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
On 2/24/12, I placed an order with Shepler's for 3 pair of Lucchese boots for $1084.95. These were advertised by Shepler's as having to be custom made and the delivery date would be 6-12 weeks. Got the first pair 2 weeks later. They had been worn as ...
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by: grasdgras
March 6, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I will never order from Sheplers again. I purchased some Wrangler jeans. One inseam frayed after the first wash. I call their customer service. All this store said is that by wearing them and washing them it voids their return policy.

They do not stand behind their defective merchandise. They do not even advise how to rectify the situation with the manufacturer.

Poorist customer service I have ever received.

by: plystlmn
February 9, 2012
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Couldn`t ask for better service.
Ordered a jacket and a coat for my wife.
I ordered wrong size coat.
Put it in the same box I recieved it in and returned to Sheplers.
Within a week had replacement.
Ordered a pair of exotic boots first week in Jan., (2012).
Was told probably would not ship until April.
No problem.
SURPRISE. Recieved them Feb. 7.
Very friendly folks.
Customer service very helpful.

by: cohru01z
December 16, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Sheplers has terrible service and questionable merchandise.  I'm thin and tall.  I can only buy pants online.  Sears, Macys, etc. do not carry my sizes.  The customer service is horrible.  The personnel there have very negative attitudes and won't give an inch.  They also act kind of stupid.  As for the merchandise, I often have to return it.  What's questionable are the waist sizes of their pants.  They never measure correctly.  I get size 30 waist that are like 29s.  I buy 29's that are like 30s.  The prior being more frustrating.  I've looked above and beyond for a better place, but they don't exist.  I MUST buy from Sheplers and pray I get the right fit from mislabled pants.  And are they expensive!!!  Don't buy into their sale items.  They are priced the way they should be (not really a sale).  This place is a rip off with tacky personnel.  But unfortunately, they are the only ones who exist.  And I hate them.

by: pnmiller
November 1, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
After waiting 12days for my boots to arrive I sent an email to UPSL for an update on the whereabouts of my boots. I received a response that the item was never collected. I then went back to Shelpers and they had no idea and have requested there "trace team" establish what went wrong. Still no update after 2days, not a good sign and they have my cash. Peter Miller NSW Australia

by: bearscat
September 29, 2011
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Wow! Shepler's has changed! I have ordered levi's for 10 years from them without a problem. My most recent order, however, did not fit (cut too big), so I sent the levi's back, unworn and unwashed, with the return slip indicating reason, and tags. Shepler's refused the return since the tags had been temporarily removed when I first got the pants. (Their own "new" policies only state that the tags need to be included in the return shipment, not that they needed to be attached. However, I did reattach them anyway). I called and attempted to reason with Shepler's, but they would not budge.

So much for the handshake guarantee on their web site as of 9/29/2011 (http://www.sheplers.com/guarantee.cfm). (Wonder if they will change it). I protested the charge on my charge card, but buyer beware! I will never order from them again!

by: tspax2
September 12, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 Ordered a $520 pair of boots showing in stock. Called 2 days later to get the tracking info and was told they were not in stock and it would be FOUR month wait , as they came from the manufacturer. I cancellled the order on the phone and sent a cancellation e-mail.
 A week later, I received a response that it could not be cancelled, as it had shipped. I thought that is okay, as I wanted these boots.
 When my order showed up, it was the wrong boots in a different size. Called and was told UPS would pick them up. Contacted UPS and they were unaware of a pickup request. I am now ready to go pay shipping and hope I receive my $520 refund.

by: snorandesert
July 13, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
REBATE - GOOD LUCK On April 4, 2011 I purchased two Wrangler shirts with a $10.00 rebate each, I filed for rebate from Wrangler $10.00 Rebate Promotion, PO Box 1919, Memphis, TN  38101.  Included were completed rebate coupons, original UPC code (one for each garment) and sales receipt.  Fortunately I made copies of all documents.  After 3 months, 2 mailings, $6.00 in fax fees, almost $7.00 in phone calls, and approximately 4 hours of my time I received my $20.00 rebate check.  Wrangler has lost me as a customer and hope you consider how I was treated before purchasing Wrangler products.

by: pilot4hire
June 13, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Today, I was informed that what I ordered last week out of their site is no longer available.  I informed the CSR that my size was available when I purchased the web site said "in stock" so I ordered and told friends about it as it was a good sale ...
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by: clspht
February 10, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Same as the previous poster...Ordered a pair of boots that I was assured were in stock and would be shipped the next day..10 days later and nothing...After numerous calls and stories of a warehouse delay, they finally showed up. Only problem was they were the WRONG BOOTS! After more calls, I was advised that they were out of stock and for me to choose something else. Things have really changed for the worse at Sheplers. No more for me. I'm done.

by: reverendchip
January 27, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
We ordered a pair of boots the week of Thanksgiving as a Christmas present. A week later we recieved an email stating that the boots wouldn't be shipped until December 23rd, so we purchased boots elsewhere. We left the Shepler's boots on order becasue they would fit me  and I liked the look. A week after that we received a notice that the boots wouldn't ship until January 15th. The following week we received an email stating that they wouldn't ship until January 23rd. Last night we recieved an email stating that the boots wouldn't ship until January 28th.

We've been ordering from Shepler's for over a decade. After this fiasco we won't be back.

UPDATE: We finally recieved the boots on February 2nd.

by: foxmulder241
January 21, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
This store is poor, I ordered a pair of boots December 24th and it said they were in stock, the a couple days later I get an email saying they were out of stock and would ship directly from the manufacturer on 1/07/11, then on then on 1/07/11 I get an email saying they were out of stock and would ship on 1/20/11 ship directly from the manufacturer, on 1/20/11 I get an email saying they were still out of stock and would ship directly from the manufacturer on 01/27/11, so i check Sheplers website and on their site it says they are in, so I write Sheplers and get some lame excuse that it's not their fault because they are shipping directly from the manufacturer  So i guess what happens rather then fulfilling existing orders they restock their own stock first and big deal they offered me a 10% discount on a future order after the boots ship, which don't help me any because I will never order from them again.

Stay away from this company like it's the plague, unless you like poor service.

by: bestulin
January 20, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
In December, I ordered a pair for boots for my wife for New Years. The website stated that they would ship in 7 - 10 business days. After about 10 days I started to call and email Sheplers almost daily. Every time I got the same response: "Your item will ...
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by: bmpsrodney
November 13, 2010
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I originally wrote a negative review for Sheplers, but in the end, their customer services more than rectified the matter and I would say that I would shop with them again. 

by: keldon1963
October 25, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Sheplers is the worst ever, run away fast, everything they said was a lie. Next day shipping?? yea right, maybe next year shipping. We dont charge your card until they ship, whatever!!!   They charged my card right away and still dont know if they have the boots I ordered. I went to the bank and put a stop payment on my product, so far it has been nothing but aggravating and time consuming and cost 25 dollars to stop payment. I place my order elsewhere and had the same boots at my door by the end of that week, 

 

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