My wife ordered a pair of boots in Mid-December. 2 months later we had not yet received the boots. No communication from Sheplers whatsoever concerning the delay. At the 2 month mark we called Sheplers and received THE WORST POSSIBLE customer in ...
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Customer service is a joke! Ordered boots three months ago. Today will be the third time they have moved my est. date of when it will ship! Customer service is no help at all, that cant tell you anything i dont care.  

I ordered a hat that said it was in stock and selected next day air it didnt ship out till Saturday so i refunded my whole order. They are terrible. I ordered my stuff on Wensday. These guys are so disorganised, retarded, and really lazy. I would tell everyone if they are going to order something off their websit don't because it'll take for ever to get your stuff.

I ordered 5 pairs of Levi's for my husband 6 months ago. He has been ordering from Sheplers for years. He started noticing the buttons were not right. Then a few started falling off. Never experienced this with Levi's before and called Levi directly ...
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I ordered a pair of cowboy boots from Shepler's on June 6th and they were supposed to ship in 5 to 7 days.  Not only did they not ship in that time, the time for them to be shipped was delayed three times.  The company never contacted me to ...
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I placed an order from Sheplers for a pair of cowboy boots, a cowboy hat and paying full price for shipping. I had no problem not getting free shipping, I knew of other sites that offered free shipping but, Sheplers being a bigger and more well known ...
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Ordered Double H boots from shelpers. Delivery date was delayed 3 times (once every week) via e-mail.
 Called customer service, They were annoyed that they had to "deal" with me. Never recieved order.  over all horrible customer service. Complete waste of time and effort. Bad idea to use shelper's. Shop at shelper's at your own risk.

On 2/24/12, I placed an order with Shepler's for 3 pair of Lucchese boots for $1084.95. These were advertised by Shepler's as having to be custom made and the delivery date would be 6-12 weeks. Got the first pair 2 weeks later. They had been worn as ...
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I will never order from Sheplers again. I purchased some Wrangler jeans. One inseam frayed after the first wash. I call their customer service. All this store said is that by wearing them and washing them it voids their return policy.

They do not stand behind their defective merchandise. They do not even advise how to rectify the situation with the manufacturer.

Poorist customer service I have ever received.

Couldn`t ask for better service.
Ordered a jacket and a coat for my wife.
I ordered wrong size coat.
Put it in the same box I recieved it in and returned to Sheplers.
Within a week had replacement.
Ordered a pair of exotic boots first week in Jan., (2012).
Was told probably would not ship until April.
No problem.
SURPRISE. Recieved them Feb. 7.
Very friendly folks.
Customer service very helpful.

Sheplers has terrible service and questionable merchandise.  I'm thin and tall.  I can only buy pants online.  Sears, Macys, etc. do not carry my sizes.  The customer service is horrible.  The personnel there have very negative attitudes and won't give an inch.  They also act kind of stupid.  As for the merchandise, I often have to return it.  What's questionable are the waist sizes of their pants.  They never measure correctly.  I get size 30 waist that are like 29s.  I buy 29's that are like 30s.  The prior being more frustrating.  I've looked above and beyond for a better place, but they don't exist.  I MUST buy from Sheplers and pray I get the right fit from mislabled pants.  And are they expensive!!!  Don't buy into their sale items.  They are priced the way they should be (not really a sale).  This place is a rip off with tacky personnel.  But unfortunately, they are the only ones who exist.  And I hate them.

After waiting 12days for my boots to arrive I sent an email to UPSL for an update on the whereabouts of my boots. I received a response that the item was never collected. I then went back to Shelpers and they had no idea and have requested there "trace team" establish what went wrong. Still no update after 2days, not a good sign and they have my cash. Peter Miller NSW Australia

Wow! Shepler's has changed! I have ordered levi's for 10 years from them without a problem. My most recent order, however, did not fit (cut too big), so I sent the levi's back, unworn and unwashed, with the return slip indicating reason, and tags. Shepler's refused the return since the tags had been temporarily removed when I first got the pants. (Their own "new" policies only state that the tags need to be included in the return shipment, not that they needed to be attached. However, I did reattach them anyway). I called and attempted to reason with Shepler's, but they would not budge.

So much for the handshake guarantee on their web site as of 9/29/2011 (http://www.sheplers.com/guarantee.cfm). (Wonder if they will change it). I protested the charge on my charge card, but buyer beware! I will never order from them again!

 Ordered a $520 pair of boots showing in stock. Called 2 days later to get the tracking info and was told they were not in stock and it would be FOUR month wait , as they came from the manufacturer. I cancellled the order on the phone and sent a cancellation e-mail.
 A week later, I received a response that it could not be cancelled, as it had shipped. I thought that is okay, as I wanted these boots.
 When my order showed up, it was the wrong boots in a different size. Called and was told UPS would pick them up. Contacted UPS and they were unaware of a pickup request. I am now ready to go pay shipping and hope I receive my $520 refund.

REBATE - GOOD LUCK On April 4, 2011 I purchased two Wrangler shirts with a $10.00 rebate each, I filed for rebate from Wrangler $10.00 Rebate Promotion, PO Box 1919, Memphis, TN  38101.  Included were completed rebate coupons, original UPC code (one for each garment) and sales receipt.  Fortunately I made copies of all documents.  After 3 months, 2 mailings, $6.00 in fax fees, almost $7.00 in phone calls, and approximately 4 hours of my time I received my $20.00 rebate check.  Wrangler has lost me as a customer and hope you consider how I was treated before purchasing Wrangler products.

Today, I was informed that what I ordered last week out of their site is no longer available.  I informed the CSR that my size was available when I purchased the web site said "in stock" so I ordered and told friends about it as it was a good sale ...
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Same as the previous poster...Ordered a pair of boots that I was assured were in stock and would be shipped the next day..10 days later and nothing...After numerous calls and stories of a warehouse delay, they finally showed up. Only problem was they were the WRONG BOOTS! After more calls, I was advised that they were out of stock and for me to choose something else. Things have really changed for the worse at Sheplers. No more for me. I'm done.

We ordered a pair of boots the week of Thanksgiving as a Christmas present. A week later we recieved an email stating that the boots wouldn't be shipped until December 23rd, so we purchased boots elsewhere. We left the Shepler's boots on order becasue they would fit me  and I liked the look. A week after that we received a notice that the boots wouldn't ship until January 15th. The following week we received an email stating that they wouldn't ship until January 23rd. Last night we recieved an email stating that the boots wouldn't ship until January 28th.

We've been ordering from Shepler's for over a decade. After this fiasco we won't be back.

UPDATE: We finally recieved the boots on February 2nd.

This store is poor, I ordered a pair of boots December 24th and it said they were in stock, the a couple days later I get an email saying they were out of stock and would ship directly from the manufacturer on 1/07/11, then on then on 1/07/11 I get an email saying they were out of stock and would ship on 1/20/11 ship directly from the manufacturer, on 1/20/11 I get an email saying they were still out of stock and would ship directly from the manufacturer on 01/27/11, so i check Sheplers website and on their site it says they are in, so I write Sheplers and get some lame excuse that it's not their fault because they are shipping directly from the manufacturer  So i guess what happens rather then fulfilling existing orders they restock their own stock first and big deal they offered me a 10% discount on a future order after the boots ship, which don't help me any because I will never order from them again.

Stay away from this company like it's the plague, unless you like poor service.

In December, I ordered a pair for boots for my wife for New Years. The website stated that they would ship in 7 - 10 business days. After about 10 days I started to call and email Sheplers almost daily. Every time I got the same response: "Your item will ...
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I originally wrote a negative review for Sheplers, but in the end, their customer services more than rectified the matter and I would say that I would shop with them again. 

Sheplers is the worst ever, run away fast, everything they said was a lie. Next day shipping?? yea right, maybe next year shipping. We dont charge your card until they ship, whatever!!!   They charged my card right away and still dont know if they have the boots I ordered. I went to the bank and put a stop payment on my product, so far it has been nothing but aggravating and time consuming and cost 25 dollars to stop payment. I place my order elsewhere and had the same boots at my door by the end of that week, 

Sheplar's is the most horrible store I have ever ordered from.  I ordered boots for a wedding on 9/30/2010.  The website said that ALL items in stock will be shipped the next day.  It is now a week later and still no boots.  I called ...
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I'm a frequent online shopper and just experienced the worst customer service at Sheplers.

I placed an order July 13, received a confirmation email saying the $175 boots were in stock and will ship the next business day. I didn't receive my boots by July 22 so I called their customer service. They nonchalantly said the boots were discontinued and I should not expect the shipment. There was no apology. They never notified me via phone or email. They just left me uninformed thinking my boots were on their way. They do however bombard me with spam email since I placed my order. I am no longer a customer and will never purchase anything from Sheplers again.

I bought several items at Sheplers Online Store. The price was ok, the items were also fine, delivery was quick - but I am looking for alternatives. Customer Service at Sheplers ist not very good. I asked them to put the shipping costs on the outside of ...
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Very much dissatisfied with shopping experience at Sheplers.
Very poor customer service from Sheplers.com and telephone contact.
I ordered two pairs of boots from Sheplers.com. One pair was delivered with no problems. The other pair never came. When I called customer service, I was told that the order was simply cancelled because they didn't have the item. 
It seems that Sheplers would have contacted me about cancelling my order, but no such contact ever came.
Information on the website indicates that customer service is very important to Sheplers, however, their actions do not match their words.
I will not shop Sheplers again.

I would not order from this company. First of all their "return policy" says nothing about worn items. So I tried to return some boots I wore once for an exchange. I sent them back because a 9.5 is HUGE on me when I normally wear a size 10. There is no description on how huge these boots run. I sent them back and Shelpers received them Nov. 7th. I have been waiting for two full months. I even called 3 times. 4 weeks ago they said they were returning the boots to me because they couldn't be exchanged, that's fine. I STILL have not received them. After calling today, the man I was on the phone with had to call down to the warehouse. Guess what? They STILL haven't shipped my boots back. These boots cost 100 dollars. RIDICULOUS.

     I received  a pair of boots today from Sheplers. There is a prominent scuff with a sliver of leather lifted up on the lower part of the right boot. I am not sending them back because it will cost me shipping to send them back, and I  will run the risk of not getting a new pair in time for Christmas. Also there is no guarantee I will not get another defective pair. It is obvious they do not check the boots before they ship. I think with some work I can touch them up.  Ordering was easy and delivery was quick.

     Shepler's responded to my email to them describing my experience with this order. They gave me two options:
1) Keep the boots until after Christmas, then return them at their expense for replacement
2) Keep this pair permanently and receive a discount.

     I must say I am astounded at their genuine concern to resolve this to our satisfaction. It is obvious they are sensitive to the fact that the boots are a Christmas gift.

I have placed three orders with Sheplers via the www. I have purchased men's slacks, shirts, and belts, in various sizes for myself and others.  Out of all the Western stores I have viewed on the web, Sheplers site is the best.  The ...
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A terrible company with no help to solve problems made by themselves. Wrong adresses - wrong sendingform to another country. And when you write to them ( secretaries -Jody C and a Miss Christina - there is no answer. I WAS a customer at Sheplers for 2 years, and spend a lot of money there for both me and my wife, but this must be the bottom of american online companies.
Th Myrseth, Molde, Norway.