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Sephora
 
 

Sephora

Average Rating 4.28/5.0 store rating 100 store reviews
Customer Service 4
On-Time Delivery 5

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by: areia
November 20, 2012
Author's Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
As a previous loyal customer to Sephora I am really disappointed I won't be shopping there anymore.  I found out that they had input my address wrong to UPS (although it had been correct they confirmed on the shipping confirmation to me) so the ...
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by: nasmith003
May 10, 2012
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Worst customer service ever. I placed an order 3 weeks ago,online, and promptly received a confirmation email with a confirmation number. The order never went thru- Iwhen I looked online 2 weeks later because my order hadn't shown up, it showed that my ...
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by: epi_member
January 23, 2012
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Sephora is one of my favorite stores, online and in store. The costumer service is absolutely fantastic and one-hundred percent reliable. They have an amazing return policy, and they are known for it. If you send the product back with a receipt in it's ...
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by: anonymousjay
May 22, 2011
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I think Sephora is a good website. I just like the store in general and it has multiple make up and sources so you are not limited to one brand. The delivery speed is good and they send you what you want in a short time period. The customer service is ...
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by: jdavisjld
July 16, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
As a cosmetics lover, I peruse Sephora frequently, preferring online as it's just easier and more comprehensive.  However, I have noticed within the past year that Sephora is taking their sweet time in confirming returns and are suspiciously waiting ...
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by: mrswvwv
April 28, 2010
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I used to go to Sephora store in CA. I could spend a half day in the store just looking around. But since I moved to rural area in West Virginia years ago I started using Sephora.com. They have a lot of selection in all kind of cosmetics just like ones in store. And they only sell authentic stuff not like what you might get on ebay for less...
Also you get free samples with every order, they have sale or promotion going on all the time so you save money, too.
When I think of buying cosmetic I always think of Sephora.

by: ls11
February 2, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
Worst customer service at Sephora.com. They are probably the most unprofessional business I have ever had the misfortune of having to deal with. When a supervisor was unable to resolve my issue, I asked for her name in reference to the call, the ...
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by: misskris28
December 19, 2009
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love to try new makeup and body products; unfortunately, I live in an area without a lot of shopping. While we have a Sephora now, we didn't when I moved here a couple years ago. That's how I discovered Sephora.com, which is pretty much the be-all, ...
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by: meghcallie
December 4, 2009
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have place two orders with Sephora in the past 6 months. If you are thinking of ordering from them, I highly recommend signing up for their e-mails. They constantly have great deals like 20% off, free shipping, and free samples. I recently received a ...
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by: cathydeaon
August 13, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I used to enjoy ordering online with Sephora-now their customer service is quite bad-ordered a product and eight days later-it still says sent to warehouse-when I emailed 4x after 72 hrs with no answer I called their Customer Service-could not get any answer-I wanted this product by the following weekend to use on a photo shoot---poor customer service-no followup by ther customer service-slow  slow  delivery--I finally emailed the Corporate office of TempTu to find out how to get the product directly from them or anyone else other than Sephora--I will not do business with Sephora again!!

by: mandchoue
June 8, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I order from Sephora.com with complete confidence. They are all about customer service. Shipping is free on orders over $50, and return shipping is free and convenient. Orders include a pre-paid return label; you just drop the package off at the PO. They ...
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by: lawbarbie23
November 11, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I frequently order from sephora and have always been impressed with the wide selection of products, the fast shipping time and the free samples.  A few weeks ago, I placed a gift order for a friend's birthday.  Unfortunately, I entered an old address for her mailing address.  When I realized my error, I contacted sephora's customer service number.  The representative was very helpful, located the order, and said that she would contact UPS to provide them with the correct address.

When I spoke to my friend and heard that the gift had yet to arrive, I again contacted sephora's customer service.  The rep researched the order and discovered that while UPS had told them that the address change was successful, they had still shipped to the old address.  She immediately placed a replacement order free of charge to the correct address.

I was extremely impressed with the level of customer service I received from both reps.  They were immediately able to suggest a solution that solved my issue and were friendly and polite.  I would highly recommend shopping from sephora's online site.

by: bablondie25
August 10, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
How can I describe Sephora.com? Well, it is just a huge site full of makeup, skincare, hair products, body products, nail polishes and you name it! It has higher-end products that you CANNOT find in drugstores. It has products you would find at Nortstrom ...
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by: MsHooterville
June 25, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Omaha's first full Sephora store opened last week and it's not far from where I live, but I enjoy shopping on Sephora.com for prices, service and delivery. The physical stores are such fun to visit because you can test pricey beauty products before ...
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by: sunshinegirl76
April 18, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Sephora to me is like insulin to a diabetic. I love make up and all things that go along with it. I do not even have to buy anything, just to look at it makes me happy. I can tell you this I own more make up then the average Sephora die hard shopper. ...
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by: mql1208
March 6, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Sephora.com is an internet superstore for beauty (skincare,makeup,hair)/bath/fr agrance items. You'll feel like a kid in a candy store! From the customer just looking for a basic, to the customer who needs counseling for their beauty product addiction, ...
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by: meowmeowciao
January 8, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have been very satisfied with my experience with Sephora.com Online Store. I have ordered products twice, and my products arrived on time in both instances. Ordering from Sephora online has been very easy and seamless - I never have to go to the ...
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by: makeupfreak
December 17, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
i love shopping here. customer service is great and to mention how you can always take stuff back even if you have already used them for a full refund or exchange. and not every store does that but they do love shopping here cause i know if something goes wrong with my order or product i will be taken care of . thank you sephora you guys are the best.

by: je2180
October 17, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I went to the sephora store on Madison and was looking to buy some items for gifts and while inside I came across lipstick that I assumed was a tester so I used it only to find out it was not when the clerk said you cannot use new lipsticks I apologized and offered to buy it when nothing happened I assumed that was all.

I continued to shop and was going to buy a lipstick some nail polish i also had a new lipstick in hand and put it down momentarily only to have the same clerk come over and ask me where was the lipstick that I had in my hand I was shocked and he repeated that I said I had put it down to try on nail polish he asked me put it where and looked to find it by this time I was furious and asked if there's a problem he said no after all of that I left everything in the store and left embarrassed and uncomfortable i will never shop there again ever where i was a long time client to be treated this way is humiliating and wrong




by: customerisking
September 24, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Sephora stores and Sephora.com have wonderful Selections, hard to find products, fabulous customer service, great 'freebies’ and they are price competitive.
A couple years back I picked up a cosmetic in Italy because no US store was carrying it. But just recently Sephora started to! I've never had a problem and order over a dozen times. Products are returned in store- no questions asked if there is a problem. Associates are not commission based, so they don't push products on you like in the department store. Couldn't be happier!

by: carlyclayton
March 25, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Sephora.com is one of my favorite websites to visit because I know that every product they carry is the newest and greatest of it's kind. It's very easy to navigate and find whatever you're looking for. And even if you don't know what you're looking ...
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by: hisbridenj
March 19, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Sephora has had a long and strong reputation for providing top notch products. I have shopped at their retail store for some time (which I ADORE because you get to try it before you buy it) and was happy to start ordering from them online. One of the ...
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by: darcybel
March 11, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Join the mailing list! They send codes for free gift with purchase---November & December they have great gift bags filled with products. Great sales but everything goes really fast! Great selection & any problems with your order Customer Service is really nice!

by: xanadugirlz
March 6, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love sephora (always go look for a coupon code first oftentimes there is a GREAT free gift) they have EVERYTHING you could ever want, and things you diudn't know you wanted until you see them.
delivery is quick
I have recieved 2 items before by accident but they let me keep the extra free
satisfaction 5 stars

by: arianna727
March 6, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I love Sephora. It's like a toy store for women! It has every kind of beauty need you could imagine. The prices do creep up (who would pay $30 for lip gloss????) but the quality matches.

by: lulaah
March 6, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I make a few big purchases at Sephora every few months. They have a great selection of cosmetics, including make-up, fragrances, hair care, products for men and a lot of great gifts. They have a deal that you get free shipping with every purchase of ...
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by: lilycz
February 19, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I had the same experience with Ulta.com. They don't honor the coupons no matter how many times you enter it - even when it's not expired. Sephora is so much more customer friendly than ulta and there are only very few exclusive items that bare escentuals has on the ulta website.

I would definitely order from Sephora every time.

by: cat_at_uw
February 10, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Oh Sephora.com! How do I love thee. Let me count the ways! 1. Amazing selection: Sephora.com has a huge, almost overwhelming selection of makeup, skincare, haircare and fragrance. I swear I visit the website at least once a week just to see the ...
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by: junkot
January 24, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I had asked the store a question about make up products via e-mail 3-4 years ago (and kindly they replied), but I didn't buy anything then, and actually I had never bought anything from them until the last month. I had visited their online store, so I ...
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by: cnischal
December 12, 2006
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I would like to register a formal complaint about Sephora.com. My first complaint deals with the website and the amount of time I wasted trying to place an order. After repeatedly trying to place an order ultimately it would not accept my credit card ...
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