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Ross-Simons
 

Ross-Simons

Average Rating 4.5/5.0 store rating 2,791 store reviews
Customer Service 2
On-Time Delivery 3
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by: Ross-Simons Shopper
February 24, 2014
Author's Rating: 4/5.0 store rating
Very good. No problems.

by: dap1118
February 21, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
If ordering, the customer service is typically good, not always great, but as I said it's good. 

However, should you have an issue with a piece of merchadise, you may encounter curtness and attitude from what seems to be older women in that dept. I am also a woman of 50 plus years and I don't understand the "bitter woman" attitude of these ladies.  Maybe there's a job better suited for them ...


Taking the time to show a customer with a product issue that their issue is of the utmost importance should be job #1 for Ross Simon's customer service department.  

I have ordered so much from them over the years and found this is not a new problem with the bad attitude. 

To summize, I'd definitely orderl again from Ross Simon's as the quality of the majority of their merchandise is good, but beware the customer service women should you need to return or have something defective replaced. 

by: Ross-Simons Shopper
February 6, 2014
Author's Rating: 5/5.0 store rating
Everything is fine. I love the earrings.

by: Ross-Simons Shopper
February 3, 2014
Author's Rating: 5/5.0 store rating
My order was handled efficiently and everything arrived in good condition.

by: Ross-Simons Shopper
February 2, 2014
Author's Rating: 5/5.0 store rating
great!

by: Ross-Simons Shopper
February 1, 2014
Author's Rating: 4/5.0 store rating
The actual answer to number 7 is MAYBE. I would have to look at what I was interested in. The experience with Ross-Simons was fine. It went without any problems.

by: Ross-Simons Shopper
February 1, 2014
Author's Rating: 5/5.0 store rating
The products were as discribed. Good buy for the money. Very nice customer service.

by: Ross-Simons Shopper
January 29, 2014
Author's Rating: 5/5.0 store rating
I could not be happier with Ross-Simon. I have No problems finding something I am looking for or just navigating through their online site. I am hapy with their choices of jewelry. I have always had the utmost customer Service. I recently bought a ring and before I received it they had a Special reduction in the price. I called and it was adjusted and a credit was applied to my account. I was happy, but my husband was even more happy because he was buying it for me for our 32nd Wedding Anniv. Boy did he make out.

by: Ross-Simons Shopper
January 14, 2014
Author's Rating: 5/5.0 store rating
Love this necklace; reversible. Only have to take one necklace now for my slides; silver or gold. Very good quality too!

by: Ross-Simons Shopper
January 13, 2014
Author's Rating: 5/5.0 store rating
Always good or better. I have a lovely collection of R-S jewelry, most purchased by my late husband. I've decided to continue his tradition.

by: Ross-Simons Shopper
January 10, 2014
Author's Rating: 4/5.0 store rating
Ross-Simons has good quality jewelry and most of the time- pretty good discounts.

by: Ross-Simons Shopper
January 8, 2014
Author's Rating: 5/5.0 store rating
this was an online purchase both my husband and I are very pleased with his new wedding band

by: Ross-Simons Shopper
January 2, 2014
Author's Rating: 5/5.0 store rating
Always love to shop with RS, have been a customer for over 20 years because I love the quality of their jewelry and the variety they offer.

by: Ross-Simons Shopper
December 29, 2013
Author's Rating: 5/5.0 store rating
It is ALWAYS excellent. I have NEVER had any problems!

by: Ross-Simons Shopper
December 29, 2013
Author's Rating: 5/5.0 store rating
I totally forgot about an order that was to take a longer time then necessary,i ordered a new name plate and it does not tell me how long it will be to get it??

by: Ross-Simons Shopper
December 27, 2013
Author's Rating: 5/5.0 store rating
My shopping experience was completely satisfactory. However, my wife does not like the earrings & we will be contacting Ross Simon after the holidays to arrange for a return.

by: Ross-Simons Shopper
December 27, 2013
Author's Rating: 5/5.0 store rating
I got my necklace on time and the order was completed without issue. I would order again from Ross-Simons.

by: Ross-Simons Shopper
December 26, 2013
Author's Rating: 4/5.0 store rating
The most difficult thing for me wasthat you can't really tell the size of the item from the picture in the catalog. This is really critical with something like hoop earings. The ones I purchased looked like the picture but were much larger than I thought thety would be and were actually too large for the person who received them.

by: Ross-Simons Shopper
December 26, 2013
Author's Rating: 5/5.0 store rating
great, it was easy to find what I wanted and place my order, and the price was substantially lower than Amazon.

by: Ross-Simons Shopper
December 23, 2013
Author's Rating: 5/5.0 store rating
LOVE Ross-Simons!! They have the best quality jewelry for the price!! And great inventory to choose from!

by: Ross-Simons Shopper
December 23, 2013
Author's Rating: 5/5.0 store rating
Great #6 nothing was required to complete my purchase or receive a rebate

by: Ross-Simons Shopper
December 19, 2013
Author's Rating: 5/5.0 store rating
no hassel shopping

by: Ross-Simons Shopper
December 17, 2013
Author's Rating: 5/5.0 store rating
I'm happy with the earings I ordered and they were delivered very quickly.

by: Ross-Simons Shopper
December 17, 2013
Author's Rating: 5/5.0 store rating
Excellent selection, service, range of prices, website.

by: Ross-Simons Shopper
December 15, 2013
Author's Rating: 5/5.0 store rating
I have shopped at Ross-Simons for years and have always been pleased with my purchases and delivery.

by: Ross-Simons Shopper
December 13, 2013
Author's Rating: 5/5.0 store rating
I think the quality and service of Ross Simon's is top notch.

by: Ross-Simons Shopper
December 13, 2013
Author's Rating: 4/5.0 store rating
Good

by: Ross-Simons Shopper
December 12, 2013
Author's Rating: 4/5.0 store rating
Very happy with the website and the company

by: Ross-Simons Shopper
December 12, 2013
Author's Rating: 4/5.0 store rating
Shopping experience was pleasant.

by: Ross-Simons Shopper
December 11, 2013
Author's Rating: 5/5.0 store rating
good price, great service, fast delivery, will shop here again.

 

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