Either on line or phone purchases.The customer services are very professional and make your on line experiene very pleasant and enjoyable w/ prompt response to inquiries. The phone order are always efficient and professional. I am a repeat customer due to good service and shopping experience. Keep up the good work.

I paid for expedited shipping and did not receive the product on time for Mother's Day. When I followed up on Sunday, the customer service person said the delay was due to gift wrapping, and that she would refund the expedited shipping charge. On Monday, I received an email about the credit card issue. We resolved the issue immediately and was told the product would ship that day, and be delivered the next day. It wasn't shipped until the next day and received two days later, i.e. Wednesday. Although the credit card issue was not the merchant's fault. The customer service person exacerbated the delay.

always quick service, excellent packaging, quality products for the price

I have long been a Ross-Simons customer and always have good experiences with their website, prices, and customer service. One item I ordered in on backorder so that is unfortunate but it was listed as out of stock in the website when I placed the order so there were no suprises in the delay. It is difficult to fully "see" jewely when you order it online and the times I have had to make returns it has always been easy to do.

The necklace was very nice. However,the necklace arrived late and was simply dumped into a cloth bag. As a result, it was tangled up in a ball and required considerable effort to untangle. Why not ship such an item in an appropriate box, designed to hold a necklace. The earrings were out of stock, back-ordered and still have not arrived. Nor have I received any subsequent notice of its current status.

I have been shopping with Ross-imons for years. I started at their briks-and-mortar store in Rhode Island. This is a first-rate jeweler with an excellent reputation. I'm never disappointed with their service.

Excellent jewelry merchandise. Reasonable prices.

We love the earrings that we bought.Thank you

My wife's fault for telling me what she wanted for her birthday...items were sold out. She came back with other options, so I ordered them. Ross-Simons always delivers as promised.

My earrings came quickly, were at a good price and were of the quality and design I expected. Very happy with the service and them. The stool requires a 6-8 week time frame since it is personalized, so I have not received it yet.

I purchase a sterling silver bead necklace and buckle ring; my items were shipped and received at the post office - the post office claim they delivered my package on 4/25/13. I called the merchant and was told I had to wait to May 9 to put a claim in for my purchase - these items were Mother's Day gifts. This happen one time before and immediately Ross-Simons shipped out a second order via UPS - not USPS and i recieved it with no problems. Waiting for May 9th defeats the purpose of these items being gifts for Mother's Day.

I was very pleased with everything,, I ordered hoop earings and they were very pretty.I thought they were round.but they were oval,but my face is round maybe i should wear oval,I was pleased with the oval.

Have purchased from RS several times from their catalog and only once had to return an item due to a defect.

Product's appearance and quality matched the description in the catalog. No disappointments with the product or the delivery.

Purchase and delivery went well. I am returning the ring for exchange. The sizing appears to be off on this particular ring. The size 9 I believe is small. have exchanged for a size 10

Excellent job in handling the order and delivery, but I was disappointed in the quality of the merchandise. The necklace broke the first time I wore it. Both the necklace and the bracelet have a flimsy, cheap feel. The bracelet hook is almost impossible to manipulate with one hand. I will think long and hard before placing another order with Ross-Simons.

Sent back item only because it was different than I was hoping for, having seen a similar necklace while on vacation that my wife loved . But the service and experience were fine

I am a frequent Ross-Simons shopper. I shop there because of their selection, quality of product, and great customer service. I would highly recommend this company to anyone.

I have always had a very good experience with Ross-Simons over many many years.

Let me know by mail of the rebates. Thanks

Have shopped from this merchant several times - never disappointed - thank you!

Effortless shopping. Quality products. Excellent service.

Always good. I buy several items on line

Very good

SHOPPING GOOD---PACKAGE RECEIVED WAS CUT OPEN AND RING BOX SMASHED AS WELL AS NECKLACE BOX--AS IF SOMEONE STEPPED ON THEMI. I CALLED ROSS SIMONS AND THEY SENT REPLACEMENT BOXES--UPGRADED. THE RINGS AND NECKLACE APPEAR TO BE UNDAMAGED. CUSTOMER SERVICE VERY NICE AND HELPFUL.

Excellent quality and service.

99% of time I love my purchases & have no issues w/ services. When there is a problem takes a long time 2 fix it.

I buy jewelry several times per year, from Ross-Simons.com. The jewelry is beautiful and well-priced. (With the cost of Gold and Silver so sky-high now, the jewelry is much lighter and less substatial, than years ago. I don't blame Ross-Simons for that. They still provide a good value, in their jewelry products. Especially with their sales!)If ever I have an issue with an item, I call Customer Service. They take care of whatever I'm not happy with, immediately. If I need a replacement or refund, I receive it within 2 days. It's amazing. They really want to keep their customers happy. I highly recommend buying jewelry from Ross-Simons.com Dessie Henion, Poughkeepsie, NY

good

I "LOVE" shopping Ross-Simons, I give their email address to all who ask me about shopping for JEWELRY. Don't have a bad word to say about this place.