Very friendly and helpful staff!

Great transaction!

It was an easy shopping experience! I would definitely shop online with them again.

Everything was done quickly, on time, and the product was in perfect condition. Fantastic overall service.

Easy and good value - high customer focus

Rock/Creek's online shopping experience is quite pleasant. In addition to being able to find customer reviews of many items on the site, I am also given suggestions for other items I might be looking for. Rock/Creek seems to have a great selection of ...
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I found the support staff very polite when making an online enquiry.

I ordered shoes but had to return them because they were to wide. The only problem I had was that I had to pay return postage. I received the refund in a day after they received the shoes. Great website, and company.

Thank you for the ease of purchase and the fair prices.

Customer service was quick and helpful. Package arrived quickly and in good condition. Would happily order from RockCreek again.

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I would shop here again because I like their products, but I was not happy to receive men's clothing instead of the women's clothing like I had ordered. I also discovered that to send the piece back to RockCreek would have cost me shipping as well, when it wasn't my mistake in the first place.

While a sizing chart was provided, I question its accuracy. In short, the item didn't fit and was returned. Also return shipping costs are borne by the purchaser.

My experience with shopping at Rock Creek is awful! I ordered a skirt and towels and got confirmation that my order was shipped. After 2 days they informed me that I will get a partial refund, because the skirt was oversold! Okay, I can understand that. I told sales representative that they should adjust their inventory, and he said they will. Well, after 4 days, skirt still shows as available in the size and color I ordered! I asked the sales representative to adjust their inventory, because somebody else could purchase something that is not in stock. You would think they would do that, but no.
I guess they just don't care.
I will have reservations to ever buy anything from them. By the way, the towels are still on the way......I guess lost between Time & Timbuktu.
Other companies shipped the same day and I already received my items.

Excellent service. A new store for me and I plan to return!

Excellent experience with quality merchandise at a fair price

After searching WWW land looking for the ideal headlamp for night trail running I not only received the best advice, but likely saved over 20 bucks buying there vs buying more than I needed on the web. Black Diamond Spot out performes many and is less expensive. Love the light and the store.

Rock Creek is among the best brick and mortar outdoor retail stores I've ever been in, and I still remember being surprised when I first found out how prominent they were in the online outdoor retail world.  I've been shopping there since the late 80's when they were Canoeist Headquarters, and I've never been let down.

Shopping online at Rock Creek is always easy and they have a huge selection of well thought out gear. Whenever I have to talk to someone on the phone or online chat, they always seem like they want to talk to you. that is huge.Delivery has never been a problem. 
Whenever I need to return anything they process my order right away and without fuss. if I have problems with gear or something needs repair, they are very knowledgable and are always able to help out.
overall I am very satisfied and it's definitely my favorite outfitter to shop at, if not my favorite store, period.

Rock/Creek is the outdoor clothing and gear store I grew up going to here in Chattanooga! It's awesome that this is a successful online store now too. I'm a big Patagonia fan, so I've mostly just bought jackets and clothing from them. They also have the ...
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I saw an ad on facebook and bought the boots the next day. If I had not seen that, I probably would have never shopped at RockCreek.com.

Great!

Great products, easy to order from website.

Excellent service

The box containing the shoes was partially open. The laces were tied in a manner suggesting the shoes had been worn or tried on multiple times. In addition, the paper around the shoes was badly crinkled. In all, dampening the new item experience.

It was good.

The items I have purchased through this merchant are the Vibram finger shoes. The whole process went very smooth and I would order again. I love my shoes! Kathy Piehl

Rock Creek Outfitters has an easy to navigate website with a good selection of items i was looking for. The shipping was handled promptly with excellent tracking of shipment. I am very satisfied with my Rock Creek Outfitters shopping experience. Thank You!

it was easy on the website.

Got what i wanted at a good price.