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REI Outlet
 

REI Outlet

Average Rating 4.75/5.0 store rating 5,099 store reviews
Customer Service 5
On-Time Delivery 5
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by: conwayscience
February 15, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
We had a bad storm coming in so I ordered some gear  to "arrive" 2 days before the snow hit. REI shipping estimator said it would get there in 2 days. 1 week later, and they're telling me it might get in here anytime in the next week (after the original week). REI customer service representative kept blaming the weather, but the facts from fedex are REI didn't give it to the shipper for 2 days, and when they did they sent it 10 day shipping when they advertised it as 2 day shipping. They tried to blame the 8 day delay on a single snow day. Currently no one can even tell me what state my package is in. And most disappointing, they treated me as hostile and unreasonable on the phone and voiced a complete lack of interest in trying to help me. 

Words from REI: "sir next time, you can order from someone else."

by: sky12345
January 1, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I bought a REI brand backpack from their online Outlet. By the end of two months of using it on a trip, one day at an airport I found out the buckle to the front of waist was missing. The strip was so thin that the buckle just fell off. Most of time ...
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by: whatsrnutts
October 4, 2012
Author's Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I purchased 2 pairs of Vibram Five Fingers Finger, KomodoSports and Seeya. Both were too long so I sent them back by mail since there is not a physical store in my state. The Komodos had a size smaller available but the Seeyas had to be exchanges for a ...
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by: REI Shopper
September 6, 2012
Author's Rating: 5/5.0 store rating
No problem except with this websurvey requiring input in box 11, even though I selected "Very satisfied" in Q10.

by: yank918
July 5, 2012
Author's Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have had a few good experiences on REI but they recently screwed up my order by sending me the wrong item. I then have to spend more time waiting for my item as well as time and money going to the post office to return what they screwed up. I ask my service agent if they can give me free shipping on my originally purchased item in the event I need to return it (they were shoes). He said no he could not do that. Thanks for your lousy customer service- go with a real outdoor store that keeps customers first like backcountry.com

by: co_native
May 26, 2012
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
This is a revision to my original comment (thanks to one reviewer with a valid point that my negative experience primarily relates to UPS, the company REI uses for shipping packages): Use caution when ordering online from REI, especially via UPS. ...
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by: REI Shopper
January 29, 2012
Author's Rating: 5/5.0 store rating
As someone who lives in an apartment setting, it is very convenient and safe to have my items shipped directly to my nearest REI store.

by: REI Shopper
January 1, 2012
Author's Rating: 5/5.0 store rating
I bought a gift card for my son-in-law. The web page was easy to use. I received email notifications and confirmations from REI. I have no complaints about REI and will continue to shop in EI stores and online.

by: REI Shopper
December 3, 2011
Author's Rating: 5/5.0 store rating
I love REI-Outlet.com. I am always waiting for the 20% off one item special sales they have periodically to clear out their inventory. Most recently I participated in the buy and item within the time frame and receive $20 off of a $100 order at a later date. This was a great promotion, but I would love to just get a 20% off my next order. I would have bought $300-$400 worth of items at a $60-$80 savings, rather than the $100 I spent. Thank you, Andy AU

by: REI Shopper
November 25, 2011
Author's Rating: 5/5.0 store rating
Always very helpful when I have questions.

by: REI Shopper
November 22, 2011
Author's Rating: 5/5.0 store rating
Great.

by: REI Shopper
November 21, 2011
Author's Rating: 5/5.0 store rating
good

by: REI Shopper
November 20, 2011
Author's Rating: 5/5.0 store rating
When I ordered 2 20 foot pieces of webbing, you sent them to me as 1 40 footer. Not a big deal but kind of annoying.

by: REI Shopper
November 20, 2011
Author's Rating: 5/5.0 store rating
The products were easy to locate on-line. I was very satisfied with ordering the products and their quick delivery. The coat and treking poles are excellent quality.

by: REI Shopper
November 20, 2011
Author's Rating: 5/5.0 store rating
I was not expecting the additional cost 0f $45.00 for shipping because it states on the order form and elsewhere "free shipping" it does not specify to the USA only. I was also not aware of the $18.88 Customs charge. I could have bought it in Canada for $20.00 more than the combined cost so it was not really worth the expected savings.

by: REI Shopper
November 19, 2011
Author's Rating: 5/5.0 store rating
Easy to shop with REI and "no fuss". Plus, the website is easy to navigate! #10 should be worded differently....this my recent purchase but in the PAST I have used store p/u...

by: REI Shopper
November 19, 2011
Author's Rating: 5/5.0 store rating
didn't fit; returned to store for refund

by: REI Shopper
November 18, 2011
Author's Rating: 5/5.0 store rating
Shopping REI either on line or in the store is always a wonderful experience.

by: REI Shopper
November 18, 2011
Author's Rating: 5/5.0 store rating
Great!

by: REI Shopper
November 17, 2011
Author's Rating: 3/5.0 store rating
Easy to order, came promptly, but the product was a colossal disappointment. I'll be returning them shortly. I ordered two pairs of long underwear. I'm 5'8'' and I ordered size Large in order to ensure leg length would be adequate, even though I wear size 10-12. The long underwear were ridiculously short. What a joke. REI has been wonderful in the past, and have a reputation for high quality, but I guess that was several years ago. I will not be ordering from REI again.

by: REI Shopper
November 17, 2011
Author's Rating: 5/5.0 store rating
I like the outlet store. It is easy to search for items. Your survey requires answer to "why were you less than satisfied..." - what am I to do - make up an answer? This makes me want to quit the survey.

by: REI Shopper
November 16, 2011
Author's Rating: 5/5.0 store rating
Awesome.

by: REI Shopper
November 16, 2011
Author's Rating: 5/5.0 store rating
very good after trying on the shoes at a store, then ordered online

by: REI Shopper
November 16, 2011
Author's Rating: 5/5.0 store rating
Online shopping clear and easy to use. In store I find all the salespeople friendly, helpful and knowledgable.

by: REI Shopper
November 15, 2011
Author's Rating: 5/5.0 store rating
We live an hour away from our nearest REI store, so that's why we don't use the ship-to-store service very often. I definitely would use it regularly if we weren't so far away.

by: REI Shopper
November 15, 2011
Author's Rating: 4/5.0 store rating
picking up at store is a temptation to shop more.

by: REI Shopper
November 15, 2011
Author's Rating: 5/5.0 store rating
Always a pleasure to shop on REI's website. Easy to navigate and find what I'm looking for. Love the free shipping in the ship to store option.

by: REI Shopper
November 15, 2011
Author's Rating: 5/5.0 store rating
Great experience. They had the box right at the counter. I was able to look around, pick up a couple of other things, and check out promptly, although there was no pressure to do so (look around).

by: REI Shopper
November 15, 2011
Author's Rating: 5/5.0 store rating
I love REI and really appreciate the emails that I receive with some very nice deals. I have made many purchases in the past and will continue to do do. Always 100% satisfied. Thanks REI!

by: REI Shopper
November 10, 2011
Author's Rating: 5/5.0 store rating
Excellent variety in products, both in cost and specifics.

 

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