Their no-problem return policy was one of the easiest to understand of any that I have worked with.  It was simply a matter of calling them and setting everything up.

connecter did not fit called the co with no help on the problem checked all over where i live could not find anything to fit had to repack it was told that i would have to pay the shipping to return it which is unfare i mailed back shipping lables wre switched they claim they never got it at spt very dishonest co will never shop there again

fine

Nice people. Helped me order. shipped fast.

This company’s order process was a complete and total disaster.  I was misled, my time was wasted, and I spent days being unnecessarily frustrated.   We needed a replacement appliance ASAP. I found the exact product I was ...
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Quic, effiecient, courteous service. The product quality (Sharp A/C) is in question and QualityMatters has been helpful.

Pretty uneventful online transaction. Item arrived ahead of time; installed it in no time; and it is set to automatically take care of all my heating/cooling needs in my lil 997sqft home.

The shed I ordered came in four days. I actually received the shed a day before I got emails saying it had shipped. Awesome service and great delivery company. I originally was going to purchase from another vendor, but they required a huge fee to bring the product from the truck to the ground or required the customer to go onto the truck to carry it out themselves without the use of the liftgate. I was outraged. When I found the shed on QualityMatters that included a proper delivery and for a lower price, I couldn't resist. So glad I found this company!

excellent

Your checkout was confusing and a bit convoluted but service and follow through more than made up for the issue. I have already recommended you to others.

Purchased item was damaged in shipping. Quality Matters were very responsive to solve this problem for me and I would shop there for other items but not a big package this time.

Great selection of products; easy to navigate site; smooth check-out procedure; informative follow-up via email; reliable delivery; and, product, as advertised, arrived in excellent condition. Overall a very pleasant shopping experience.

The order was placed online through their website. The process was straight forward and simple. The product arrived on time and was exceptionally well packaged for shipping. The product is working as advertised.

Just before my sons 17th birthday, I started shopping for a car stereo to replace the one that was stolen from him recently.  The local stereo store didn’t have any with the features I needed. I wanted it to have the ability to integrate the ...
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I have been a customer of QualityMatters ever since I bought my dehumidifier from them six years ago and I can’t recommend them highly enough for customer support and great prices.  And while their return policy is still fair at 30 days, ...
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I had a very good experience with Quality Matters Fast Product was just as described. Very good price

When I read some of the negative reviews about Quality Matters, I began to  worry about my purchase with them.   However, my experience was very positive.  The mini-freezer I ordered was the best price online with no shipping or taxes, and it was delivered right on time as promised.  The mini-freezer is spanking new and is up and running.  I would definitely go back to this company for future purchases. 

This was my first shopping experience with this Merchant. I would definitely shop at this merchant's web site again. Great job QualityMatters.com! You must have a great staff!

Excellent customer service

I am extremely satisfied with the way my order was received and product delivered. I shall have no hesitation in doing future business with this company.

Great price,fast service

Excellent! Good price, on time delivery, couldn't ask for anything more.

Seems like a great company. I've always been a huge fan of Amazon.com for their prices and customer service. You've made me realize it does pay to shop around. You beat the price of amazon and still gave the great customer service one would expect.

The ordering process was truly easy.  this is my second order from Qualitymatters.com and I'm excited for it to get here.  They have been so helpful.  I wouldn't have known what to order without their assistance.

shipping was added later and wasn't sure of the price, kinda confusing

It was easy to find the produt I was looking for. The item was shipped and received in a timely manner and in good condition.

The delivery issue was not the fault of Quality Matters, but of Seko trucking. They were supposed to deliver the TV on a Monday, and they did not show up. When I called them late on Monday, they said they would deliver it on Wednesday... and they did.

A great service one of the best we have had....Duane

So, I was skeptical about ordering through them but their price was substantially lower than anywhere else. I placed my order on January 6th (yesterday!). A few hours later, I checked my email and had two messages from them. Initially I thought I had received the standard order confirmation and then an email stating that they item was out of stock or some other bad news. Much to my surprise it was an email with a UPS tracking number! If that wasn't enough, the expected delivery date was the NEXT DAY. I didn't even pay for shipping, much less overnight! I order online, a lot and this is by far the fastest I've ever seen! Sure enough, there was my package when I got home (today!). Wow, did my payment even process yet?! Thanks for the great service quality matters!!

Arrived within 24 hours of order placement via internet, and in good condition.