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Perfume Emporium
 
 

Perfume Emporium

Average Rating 4.22/5.0 store rating 227 store reviews
Customer Service 4
On-Time Delivery 5
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by: amit803
May 1, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I bought a $120 perfume using an Non US credit card.
they didnt ship the item and didnt give any feedback on the status of the order.

On contacting them, I got a msg saying that the order is cancelled due to suspicious activity on the card.
i couldnt gift my wife her birthday gift because of their bad service
very disappointing service !!

the worst is yet to follow - they cancelled the order but very conveniently didnt refund me !
so these scamsters need to be brought to notice and a legal case should be filed against them

by: bronica
June 10, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered Cuba Gold Cologne - a scent I absolutely love - and was sent Cuba Paris - a cheap immitation you can find in a Dollar Store.  On line help claims they are the same.  They are not.  I know.  I have both on my dresser.

Bait and switch.  BAD, BAD company to deal with.  Double thumbs down.

by: lotodimes
March 21, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Beware, they can cancel orders at will and leave you in the dark. I placed some orders with an advertised coupon and kept getting cancelled. They gave excuses of invalid phone number but I suspect the real reason was because prices were too low after coupon. And since when do merchants have to call customers in order to process an order with credit card? I had to email to find out status of my orders only to meet awful customer service which doesn't show any interest in getting your orders. They lied about emailing me asking for permission to cancel and insinuate me of credit card fraud. Their mall store is just as bad, making me fight for a legit return with receipt that was bought 5 mins prior. I will never buy or recommend anyone of perfume emporium.

by: bmf525
September 18, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Deceptive, evasive and absolutely impossible to get in touch with. They lie about getting in touch, sending items and everything related to order. I will be reporting them to the Better Business Bureau and contacting my credit card company to get a refund. This is the worst, most dishonest online company I have ever dealt with, and any company that guarantees their security or practices should know that they are complete frauds. The only reason they can "sell" at a lower price is because they have NOTHING to deliver but lies and stall tactics.

by: Perfume Emporium Shopper
August 13, 2011
Author's Rating: 5/5.0 store rating
I'm very pleased with what I ordered and I received it in perfect condition. I love the website and think there is a huge range to choose from. I will love shopping from here again.

by: Perfume Emporium Shopper
August 6, 2011
Author's Rating: 5/5.0 store rating
It was perfect, all was very good: 1 week from USA to Germany, product was in good condition, information from merchant and qualtiy good too.

by: Perfume Emporium Shopper
July 27, 2011
Author's Rating: 4/5.0 store rating
No tracking number on order email to see status of shipment. Otherwise, the process was fine. Thank you.

by: Perfume Emporium Shopper
July 20, 2011
Author's Rating: 5/5.0 store rating
Have used tghis site many times....never a problem

by: Perfume Emporium Shopper
July 18, 2011
Author's Rating: 5/5.0 store rating
Perfume Emporium stocks Santa Fe Cologne at a reasonable price when many outlets don't have it.

by: Perfume Emporium Shopper
July 17, 2011
Author's Rating: 5/5.0 store rating
Everything went well. Products arrived in timely fashion and as advertized.

by: Perfume Emporium Shopper
July 17, 2011
Author's Rating: 5/5.0 store rating
brilliant :-)

by: Perfume Emporium Shopper
July 11, 2011
Author's Rating: 5/5.0 store rating
I always shop at Perfume Emporium and have never been disappointed. Service is excellent.

by: Perfume Emporium Shopper
July 11, 2011
Author's Rating: 5/5.0 store rating
I have made many purchases from this company and they are absolutely one of my favorites!

by: Perfume Emporium Shopper
July 7, 2011
Author's Rating: 4/5.0 store rating
The product was back-ordered. It did take six months to receive it. The product was diffucult to locate, therefore I was pleased to find it at this site. It took time and e-mail to follow-up. The box the product came in was a bit worn, however I am please with the product and would order again.

by: Perfume Emporium Shopper
July 2, 2011
Author's Rating: 5/5.0 store rating
Great price and problem free,will be buying again when required.

by: Perfume Emporium Shopper
May 23, 2011
Author's Rating: 4/5.0 store rating
I was pleased overall to be able to purchase a perfume that I was unable to find in Australia, although it was not clear from the website at first that it was actually coming from the US.

by: Perfume Emporium Shopper
May 23, 2011
Author's Rating: 5/5.0 store rating
Good PRICE and FAST delivery!

by: Perfume Emporium Shopper
May 21, 2011
Author's Rating: 5/5.0 store rating
All perfect!The product in exellent conticion!!

by: scene233
May 19, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I bought a bottle of Annick Goutal's Folavril at a discount price from Perfume Emporium.  This does not smell like Folavril.  It should smell fruity, not soapy.  I think it's either a knock off in a Folavril bottle or it's perfume that went bad and lost its original scent.  I'm sending it back but mad that they take out a 15% restocking fee.

by: Perfume Emporium Shopper
May 16, 2011
Author's Rating: 5/5.0 store rating
quick and easy, and goods as advertised. Excellent

by: Perfume Emporium Shopper
May 13, 2011
Author's Rating: 4/5.0 store rating
I do not want to.

by: Perfume Emporium Shopper
May 11, 2011
Author's Rating: 4/5.0 store rating
Unfortunately,I received two (2) bottles of the Mont Blanc perfume.My first attempt at ordering APPEARED not to go thru so I reordered again. The reason I thought first order had not gone thru was because I got a screen saying "YOUR ORDER HAS NOT BEEN FINALIZED YET ". This is not the first time I have had problems ordering here however,my wife will eventually use both bottles of perfume.We may request future orders by phone to avoid confusion. Orders have always come thru in timely manner and in good condition.Thank you. elftoys@copper.net. For :Lorraine Elfenbein....

by: Perfume Emporium Shopper
May 10, 2011
Author's Rating: 4/5.0 store rating
good service, great selection of perfumes.

by: Perfume Emporium Shopper
May 6, 2011
Author's Rating: 5/5.0 store rating
I have always re received what I wanted and never had any negative results. Love the site and will continue to order from here.

by: Perfume Emporium Shopper
April 28, 2011
Author's Rating: 4/5.0 store rating
Got the product I wanted within the given time-frame. Could use a different mailing system ie royal mail or another type of courier though.

by: Perfume Emporium Shopper
April 19, 2011
Author's Rating: 5/5.0 store rating
No problems and great service-I would definitely purchase from you again-Thanks

by: Perfume Emporium Shopper
April 4, 2011
Author's Rating: 5/5.0 store rating
the only thing that i did not like about perfume emporium.com is that in order to reach customer service by phone, I had to call and leave a voice mail and then i had to wait until a representative called me back a few hours later. the voicemail says that there is no control over how long it will take to get a return call. i feel that there should be a representative on the phone to help the customer right away. this leave a voicemail and then wait for a return call several hours later has to go. please fix this aspect of your business. thanks.

by: Perfume Emporium Shopper
March 26, 2011
Author's Rating: 5/5.0 store rating
Nice layout to the site!! Keep up the good work!! :-)

by: Perfume Emporium Shopper
March 14, 2011
Author's Rating: 5/5.0 store rating
i was pleased with finding the perfume i needed right away.

by: Perfume Emporium Shopper
March 11, 2011
Author's Rating: 5/5.0 store rating
Found the product I wanted, online, and completed the transaction without any difficulty. Shipping was just fine. And..........I'm so glad to be able to locate this fragrance, which is no longer being produced. Thank you.

 

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