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P.C. Richard & Son
 

P.C. Richard & Son

Average Rating 3.92/5.0 store rating 75 store reviews
Customer Service 0
On-Time Delivery 0

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by: botdel
February 4, 2014
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
i had purchased a big screen tv and delivery was scheduled three times....at one time the driver called for delivery to be between 11am to 3pm ..i waited and called at 3:30 and he said he had 6 more deliveries before he will come to my house...of course he was not able to make it.
then on the third time delivery was scheduled, PC Richard called that same day and informed me the TV was not available at the warehouse....it took them an hour before the delivery scheduled time to know that.
Reliability?  where?..how?  Please add "UN" before the reliability word and it suits you perfectly, PC Richard.

A manager did offer to give me a more expensive TV at the same price but with the horrible experience, I cannot trust this company anymore.
Also, I have to tell my friends about this...I had ordered from Sears several appliances and electronics and I never had a bad experience. 

by: marionny
September 8, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Terrible customer service.  I have bought many appliances at PC Richards; stove, microwave,diswasher and refrigerator.  The $1700.refrigerator is defective- has stopped working twce in 4 years) I bought the 150 service contract but it is terrible.  Waiting 3 days for even a call back- again I have lost hundreds of dollars of food.  So disappointed.  HOW AND WHY DO THEY STAY IN BUSINESS.

by: mzjf
June 2, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Do not purchase any appliances from PC Richards. They do not service their appliances on a timely basis. I purchased the top of the line electrolux dryer and I had to wait a week for service. At that time, I was told the problem could be one of two things but since both fixes were expensive, they would only do ONE at a time, rather than fix both parts. RIDICULOUS! I complained to the store who said they outsourced their service contracts because they were too busy to service all their contracts, but they would send one of their own service providers. However, I would have to then wait another week for their own company, at which time they would first have to order the parts!! OMG!! R-U-N from PC Richards- they are the worst. When I called the manager back to tell him the wait was unreasonable, he hung up on me... very professional- NOT! There are too many who would be happy to have business, these days, so PC Richard can got to hell.

by: vladimir23
May 11, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
a terrible store. All week they need to call when I called, they threw the phone. Orders are not sent to a week. Money is blocked. Never buy P.C. Richard & Son

by: tvbuyer2012
January 15, 2012
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I called P.C. Richard's to buy a 46" LED TV.  They had the model I wanted, so I drove over to pick it up.  Upon arriving at the store, I was told they would not sell me the TV unless I watched them put it together in their store and sign an agreement that I had seen it put together and it was in good working order.  I never had to go through a song and dance just to buy a TV at BestBuy, and I prefered to not have someone else open it up so that I would agree to sign away my ability to return the thing if I found I wasn't happy with it later on.  I am not trying to plug bestbuy here, but I felt people ought to know about the P.C. Richard's policy on selling TVs.  In my opinion, its ridiculous.

by: pchelli
December 9, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
My company purchased a Sony Bravia KDL-40BX420 40" LCD 1080p HDTV from PCRichard for the Grand prize in our Toys for Tots Raffle (we collected over 480 toys for our local children, each toy received a raffle ticket to win prizes)... This was ...
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by: sec166
September 27, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Great prices at the store, TERRIBLE experience after we left. Bought a new washer/dryer, only the washer showed up for delivery. Finally after much argument, the dryer showed up a week later. We had paid for delivery/installation/stacking. They just dropped off the dryer and left. The delivery man did not speak english, and he was not a PC Richards driver. They promised to have someone come out the next day to stack them and hook them up to the gas lines...no one showed up. Terrible customer service and follow up once you leave the store!

by: richg7
September 27, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
They're willing to sell you a product,but they can't provide the service when it craps out on you. I purchased an LG Tromm Dryer and it broke after 3.5 years. Since I purchased the extended warranty through PC Richards, my dryer is covered for 5 ...
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by: rcb812
August 1, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
These people are awful. Bought a Cabrio dryer 10 months ago at the Yonkers store with a three year service contract.The dryer worked for about 7 months, then broke. Had to wait two and a half weeks to get a service appt. Last month it broke again - with the exact same problem. Waited another two weeks for a service appt. The technician explained that the last repairman had done the job wrong. Three days later the dryer broke again, again with the exact same problem. It will be another two and a half weeks before I can get another service appt, and needless to say, I'm not very confident about this one, either. Awful customer service and shoddy merchandise - wouldn't go back, don't think anyone else should, either.

by: freespeech12
July 19, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
hands down, the worst customer service i have ever experienced...3 "new" broken machines later, and attitude that included the b-word. run, far far away. there are plenty of other options.

by: tippy620
June 15, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
We are very pleased with the customer service we received recently. We purchased two wall unit airconditioners plus installation. When it came time to install them, the installers encountered one problem after another, each adding to the installation charge. We felt we were ripped off and complained. The next morning the regional manager came to our home and reviewed the work, explained the problems and agreed that some of the costs were unnecessary and refunded them. We were happy with the swift way it was handled and the explanations given and that we were refunded some of the costs incurred. The degree of attention our complaint received and the way it was resolved has shown us that maybe at this store, the customer really does matter.

by: joem586
April 27, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I have bought stuff from PC Richard for 15 years and my parents have been a customer for over 20 years.  I always purchase the warranty on items even though I have never used it.  

The one time I go to use the warranty they will not honor it because of the circumstances as to the damage to my TV.  Having worked in retail for years I know that there are always exceptions to the extended warranty especially for returning customers.  Having bought multiple TVs, GPSs, Blu-ray players, cables, TV stands, washers, dryers, dish washers, radar detectors, etc... all with warranties should at least get you some consideration especially when it comes to keeping customers however in this case I keep getting the "Policy states" quote.  As someone I work with in the Army told me "Policy is not law!" and something can always be done to keep the customer happy.  In this case, it looks like they just lost a long time customer.  I'm not looking for miracles but some type of consideration expecially due to the circumstance.

by: sadie2222
September 22, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Horrible experience!  Purchased a new refrigerator from them, all went fine until after a tech call. The refrigerator began making knocking noises (very loud) within days.  I called for service and a very nice technician came out and ...
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by: P.C. Richard & Son Shopper
December 17, 2009
Author's Rating: 3/5.0 store rating
Your website and prices are excellent, my only issue is with the delivery. Both products were supposed to ship within aa day or two. One DID, the other was delayed by more than a week & I received no email about it. The product that DID ship on time, got lost by UPS, I am still waiting on a status updated about it, In the future, I will be more likely to buy directly from a PC RIchards store rather than order online

by: P.C. Richard & Son Shopper
November 17, 2009
Author's Rating: 4/5.0 store rating
great help from customer service. Shipping could be faster.

by: P.C. Richard & Son Shopper
October 24, 2009
Author's Rating: 5/5.0 store rating
Great price, quick response and appreciated the tax free and free shipping of the product.

by: P.C. Richard & Son Shopper
October 24, 2009
Author's Rating: 5/5.0 store rating
I found exactly what I was shopping for on the PC Richard's website. I was impressed that they offered no shipping charges compared to the other merchants' sites. The shipment arrived in perfect condition wrapped carefully so that no breakage would occur. I would definitely go to their website in the future. Thank you, PC Richard & Son.

by: rmtrout
October 10, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I would definately NOT shop at PC Richards again.  Circumstances forced us to buy several large and small appliances within a month's time.  Because of location convenience, price matching, 0% financing and multi-purchase ...
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by: P.C. Richard & Son Shopper
October 7, 2009
Author's Rating: 5/5.0 store rating
We love the tv, it's easy to use and the kids love it. We bought it for our two year old daughter and now the older kids want one just like it.

by: P.C. Richard & Son Shopper
October 6, 2009
Author's Rating: 5/5.0 store rating
Pleased with my order, Fast shipper and great price

by: P.C. Richard & Son Shopper
October 6, 2009
Author's Rating: 5/5.0 store rating
couldn't have gone smoother - ordered online, received the shipment 48 hours later.

by: P.C. Richard & Son Shopper
September 11, 2009
Author's Rating: 5/5.0 store rating
They answered all questions and I felt very comfortable dealing with this firm. The appliance was delivered much sooner than expected and in perfect condition.

by: P.C. Richard & Son Shopper
August 27, 2009
Author's Rating: 5/5.0 store rating
I was shocked at the excellant service keep up your wonderful service God Bless

by: P.C. Richard & Son Shopper
August 25, 2009
Author's Rating: 5/5.0 store rating
My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.

by: P.C. Richard & Son Shopper
August 16, 2009
Author's Rating: 5/5.0 store rating
Very quick response to on line purchase.

by: P.C. Richard & Son Shopper
August 15, 2009
Author's Rating: 5/5.0 store rating
The dimensions of the product would be helpful.

by: P.C. Richard & Son Shopper
August 1, 2009
Author's Rating: 4/5.0 store rating
shopping was ok the delivery of the product came to me a little dented the box was in bad shape it came by ups i was hoping everything was ok and after using a hammer to take the dents out i put it in the window and turn it on and it was ok

by: P.C. Richard & Son Shopper
July 30, 2009
Author's Rating: 5/5.0 store rating
Shopping was satisfactory in all aspects.

by: shorechick78
July 22, 2009
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
PC Richard can be a really great store.  When shopping for major appliances, of course we all want not only a great product, but also a great price.  PC Richard does all they can to give you a great DEAL, which isn't necessarily a great ...
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by: P.C. Richard & Son Shopper
July 17, 2009
Author's Rating: 5/5.0 store rating
good prices, good service!

 

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