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Old Navy
 
 

Old Navy

Average Rating 4.24/5.0 store rating 148 store reviews
Customer Service 4
On-Time Delivery 5
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by: ldon526
July 25, 2013
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I frequently shop at my local Old Navy for clothes for myself and my family. Occasionally I visit OldNavy.com to shop. The Old Navy website carries all the products that can be found in the stores, along with products that may not be readily ...
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by: meep7
May 3, 2011
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I got these funny pajamas for my 4 month old son at OldNavy.Com.  Okay, when I got them, I thought they were way too small for him.  I mean they're so skinny.  And he's big at 4 months, 18 pounds and pretty tall, but he's not fat.  He ...
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by: michelle7898
November 20, 2009
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I just have to say that I am shocked at myself for never having written a review on the Old Navy on line store before. I have shopped there for a few years and have nothing but good things to say about them. The reason I started shopping on the site was ...
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by: raesugar
October 4, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I ordered 4 items 9/30/2009. 2 have disappreared. the other 2 have not been shipped. My bank card has been charged. I can't understand how the items were there the day I ordered them and now are "OUT OF Stock" .  

by: momwhiz
December 19, 2008
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I like old navy, but old navy.com is really starting to tick me off. Twice in one week I was told that an item that I ordered (yes ordered, I was charged and have an order number) was no longer available a few days after I ordered it!  Are you telling me that in this day and age that they do not have an up to the minute inventory system?  They offfered me a measly 10% off as consolation.  Whoopie!  The stores are OK and they do have good deals, but I think this may be the last straw for me...

by: sancho4
December 4, 2008
Author's Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
My wife and I just spent 2 hours trying to buy some things Cyber Monday online for our 2 kids when their server crashed. These things happen, so we called in to their 800# to have them help us on the phone. When we called in, they said they would be ...
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by: christinachuck
August 26, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Old navy is a great store, I have been in there a few times, you can get clothes for the entire family, they always have great sales, I have even got shirts for my husband for 2 and 3 dollars that was reguraly prived $20. My children look great in there clothes and when you get them on sale, you normally get a great bargain. The online shopping is easy also, you can see everything they have even the stuff not available in the stores.

by: lvn777
August 2, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This is a great place to shop no matter online or in store, the deals are amazing, delivery is fast, order is always what i expect and never have to return a thing. I have never spoke with someone online to order so as for the customer service i dk. Overall satisfaction if EXCEPTIONAL. GO SHOP, GO OLD NAVY

by: KMINER
June 9, 2008
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
One of our most frequent places to shop on-line from is the Old Navy On-line Store. We have a credit card to the store, making all purchases easy to charge for the month and then pay off when the bill comes. In addition, having a card gives us ...
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by: dovinea
April 24, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I definitely prefer the online experience at oldnavy.com. The stores are always crowded and they rarely carry a size small, or they just get bought out before I get there. It’s also convenient because the closest store is over 60 miles away from my ...
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by: sunshinegirl76
April 18, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Old Navy is a great place to buy clothes for the family. I enjoy shopping online at their web sore since the carry women's plus size and men extended sizes. I started shopping Old Navy for the kids, but soon started seeing great clothes at good prices ...
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by: akacarrie
April 8, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I shop old navy.com about once a month. I love their website as well as their merchandise. I think their web site is easy to use, and even my six year old can use to view items.

I think there is a much bigger selection online especially in children's and plus size clothing. I also think they have a great "bargain" section, with huge discounts on clothing. This makes shopping much more easy and time saving instead of driving to the store and having to look through bundles of clothing. Now with just a point and click, you do all of you family shopping in a matter of minutes!


by: elnakdimon
March 3, 2008
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The order accuracy was perfect. The delivery came 4 days later. I found exactly what I was looking for and was able to buy clothing for the entire family without breaking my bank account. I have purchased from them many times shirts, pants, skirts, ...
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by: dhmason
March 2, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Quick delivery, great selection, excellent deals, easy for using my gift card, love the $5 shipping, will use again for sure!

by: cmb2219
January 9, 2008
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I love the Old Navy Store Online. It is a great way to either buy their products or to simply look at their new lines and prices without going to the store to see if you like something. Also online there tends to be a greater selection, more sizes ...
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by: blackoak85
December 6, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
People who know me well know that I really do not like to shop. This is especially true if the items I need to purchase are for myself and even more true if they are things I really don’t WANT to buy. Therefore, when I discovered I was expecting my ...
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by: lanes2582
November 28, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Old Navy online store has wonderful customer service, and excellent delivery speed. I ordered online on a Friday night at 10pm, and on Monday I received a confirmation e-mail that my order had been shipped, all with only regular delivery. I have had to ...
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by: shannontara
July 28, 2007
Author's Rating: 2/5.0 store rating
I ordered a skirt from old navy and the checkout and delivery process went great. It was when I attempted to return the item to exchange it for another is where I ran into the problem. I put it in the return envelope and put the return shipping ...
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by: yma1977
June 11, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
I am a frequent shopper at Old Navy.com because I have an infant and cannot get to the store as often as I'd like, and even when I get to the store with my child, I can't try on, so the web site is a necessity. I have mixed feelings about the web ...
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by: tfgrubbs
May 30, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I placed two orders with this company and couldn't be happier. Both orders arrived within 5 days of placing them. The site is easy to use and they have a good selection of clothing.

by: gemini2003
March 28, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Old Navy Online is the best way to get great customer service from old navy. Old navy has fast shipping and perfect order accuracy. Old Navy is very helpful when trying to find clothes for the whole family at last minute.

by: nevshah
March 28, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Recently i bought some jeans and shirts from old nave online store, and it was really good service, its easy and navigation on website is amazing,
no need to have so much experience for website navigation
more over i found some stuff which is not available on store,

by: sgmcqueen
March 23, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I greatly enjoy shopping at Old Navy online. They often are out of the things or sizes that I want at my local store so I just pop on line and order away. It usually comes within a week and I can return to the store if something doesn't work out. Plus you can't beat the $5 shipping.

by: emquilting
March 18, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
wide selection of items although I would like to see a better range of larger sizes. Most of us in bigger sizes have difficulty finding nice clothes that fit. The clothing is well made great styles great value.

by: ogdenmom
March 18, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I had a great experience at Old Navy Online. I bought baby clothes for my daughter, and the selection was better than in the store. The prices were better, too. I shopped mainly in the clearance section and found some great deals that didn't exist in the store. Delivery was quick and everything was there. I was disappointed that there was no free shipping promotion going on at the time; but five dollars for shipping is pretty reasonable.

by: marief2rnurse
March 13, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I always look at their website from time to time to see what's new. But I always buy from the Old Navy Online Store when they have a sale, which they have all the time. They have a huge variety of clothing that fit a size XL like me, that's hard to ...
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by: christie79
March 9, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This is another one of my favorite stores to shop, the website is very easy to navigate, orders are shipped fast customer service does a great job. i also like shopping at their stores that are in the mall..

by: junkot
March 8, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Basically regular price of merchandise at Oldnavy.com are cheaper than most other clothing stores, but it's a bit difficult to buy merchandise at the bottom price before they are sold out on Old Navy.com unless you frequently check the site. recently I ...
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by: lulaah
March 6, 2007
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Honestly, the more and more that I shop at Old Navy, the more I love their clothing. Okay, not everything is great. They often have pieces that make me cringe and wonder what the designers were thinking, but more often than not you can really find some ...
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by: bradshawcl
February 11, 2007
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The nearest Old Navy store is 30 miles from my hometown. The last time I went to the store, I found some nice stuff, but there was only 1 checkout line and about 10 people in it. I also find that the racks in there are too close together and for some ...
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