I tried to order a laptop from their website the day before Black Friday. The item was available, but the website pages took forever to load and gave me plenty of error messages. At the end, I never received an order confirmation email or an order number. But my AMEX card has been debited twice! So far, my email to customer support has yet to be answered. I will dispute the charges with AMEX. Lousy customer service and web support!!!

Before ordering from OfficeMax.com you should probably check to see how your order will be delivered.  I ordered a computer monitor as a Christmas gift.  Within 24 hours I received an email notifying me that the monitor had shipped.  I ...
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I have been shopping through the Officemax on line store for a while now. With my busy schedule, it is some times difficult for me to get out and shop in the actual stores. This way I am much more flexible and can keep track of what I order on line. It ...
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This is for the company I bought a tom tom one 3rd edition refurbished and It had a bad car charger and the company had bad service The worse service I have ever had they sent me a email that there was a problems, just ...
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I ordered through office max and bought my hp laptop. I would like to inform everyone that this is the worst customer service that i have ever gone through. This has happened to me twice through this  company.  I have gone through the hassle of trying to get my laptop off back order (out of stock and they are ordering more) for the past 10 days. I have been lied to by the customer service 3 times now. The first one told me what their website said "it will be their in 1-3 days. The second one told me that it was on backorder and that "it will take 15-30 days to get. An hour later i recieved an email that it was being shipped "from another warehouse and will arive in 5-7 days from the purchase date". When i call again, i am told that it will take 7-10 days. So finally when i called today, i am told it is cancelled because they are all gone. This is a complete waste of time. Do not order from them. I will EVER go through this company again an do not recomend anyone else does either.

I ordered a Lexmark C500n printer on-line. On completing the order process, a message was displayed saying an e-mail confirmation had been sent to me. The e-mail never arrived.
I e-mailed Office Max and received a reply the following day, which was apologetic but assured me my order had been received.

The following day, I got a phone call from Office Max customer support asking me to verify my shipping address, which I did. The rep. then said she would "go ahead and release the order".

The following day, I received an e-mail saying that the product would be shipped from a different warehouse which may extend the delivery time. As I had no idea where it was intended to be shipped from in the first place, this was meaningless to me.

Later the same day, I received an e-mail saying the product was out of stock and discontinued and therefore my order was canceled.

What a huge waste of time. No more Office Max for me!

I shop at the OfficeMax.com on line store pretty much twice or three times per year. I have been shopping there for about three years or so now. I really like the site and have had no trouble at all with any of my orders at all. They have a really well ...
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Went to officemax.com and placed an online order for an OfficeMax Brand Quiet Shredder, Item # 21210752 for $39.00. Ad stated "Item Delayed", "Expected to ship in 5 to 14 days". Placed the order. Total: $39.00 plus $7.95 for shipping plus $3.64 for ...
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again and again Office Max has failed to meet any customer service or purchase service. DO NOT SHOP HERE unless you want a 20 day late delivery. It's appalling how they only care about money and themselves.

I had ordered a $400 software program from Office Max.com, but the CD was defective. I had supposed I could return it to a store, which is why I Office Max with Brick & Mortar over someone like Amazon, but the item was 'not returnable' to a store, or ...
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Office Max has a very bad reputation for misleading information. This methodology of theirs is called "FALSE ADVERTISEMENT", and is against the law. They mislead clients with false advertising TO GET THEM TO their stores or online store with false PRICES. FOR EXAMPLE: Announcing on Shopping.com a price that when you click will take you to the exact item priced $100 or more dollars on top of the advertised price. I will surely get my word of mouth around. They did not even have the decensy to honor the advertised price for me ALTHOUGH I PRINTED THE PAGE as proof.
I have placed a report on them with the Bureau false advertising! The worst reputation for a company is bad word of mouth!
I think Shopping.com should ban this type of seller!

What an awful, horrible experience! I wish I read the reviews on OfficeMax before I placed my order. Boy have I learned my lesson! Besides having inaccurate and misleading information on their website, I encountered totally unhelpful customer service ...
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If you are in need of computer items, back to school supplies or any kind of office supplies then OfficeMax Online Store is the place to go. For a long time my husband has been shopping on this site. And reading product information as well. I chose to ...
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Probably one of the easiest purchases I've made. I walked into the store, found someone in a company shirt and handed her the previous package of the ink I was looking for. I had my replacement within 5 minutes. I took that replacement to any cashier with the shortest line. She scanned it, I paid, I left. Quick easy in, quick easy out.

I want to relate to you a bad experience I had ordering a desktop computer system from the OfficeMax online store. The computer was advertised on Thanksgiving day, 2006 as going on sale November 24, 2006, the day after thanksgiving. I was elated as the ...
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I ordered a laptop through their website (Averatec 2370 for $599.99) the day before Thanksgiving as part of their black friday sales promotion. For a week after my order status was listed as "Shipping within 6-9 days". Then my item was placed on ...
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I bought an office chair on-line from OfficeMax TWO MONTHS AGO. Four weeks into waiting, I was assured it took a little longer because I picked the fabric out myself. I just called again, another month gone by and now they tell me I probably will not be getting it. No other explanation but customer service said they would put a trace on it and would contact me in 24 hours. Yeh, right.

On 10/19, I ordered a 60" desk. As promised a desk was delivered on 10/20. The outside of the box was what I ordered, but the inside.....was a 48" desk. I called customer service immediately and was given an RMA # to write on the box for return. I ...
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I was in search of an office chair, but after I had decided on the one I wanted, the office max in my city closed their doors for good and the next one was a good hour and half drive away, so I figured I would buy it from thier website. Yeah, it looked ...
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Office Max has good sale prices, but lousy selection, a second-rate website, and inept service.

OfficeMax.com is a pain to navigate, especially when you don't know the exact model number of the item you want. I THOUGHT that I found what I wanted and ordered it. Their website doesn't give package tracking information, so I had to call customer service to get my UPS tracking number and find out when my order would arrive. When it arrived, I found out the website incorrectly described the item I ordered, so I had to return it. Their customer service told me I could return the item for a refund to a local store, but they said they could only give me a store credit. I wanted to order the item they described (Bush Pencil Drawer AC99850), but since they don't have it in their catalog, I can't order it from them.

Check out their prices, but buy from somewhere else with a price-matching policy and better service.

I also posted this review to OfficeMax's page, as that is the merchant that shows up on the furniture product pages that redirect to OfficeMax.com.
http://www.epinions.com/content_230655495812

OfficeMax is one of the largesrt office supply stores in the USA along with Office Depot and Staples. They sell tons of products and have very reasonable prices and deals. Unfortunately, as much as I like their stores, their website is another story, or ...
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In stark contrast to other online business supply companies I have used, OfficeMax has again and again failed to meet any of my purchasing needs. Rather than wasting your time on the OffixeMax site, I would urge people to either go to Staples.com (My ...
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Don't buy anything at officemax, Please. I order a Casio Electronic label maker and some extra labels for it. I ended up paying $15.00 for the label maker, $15.09 for the labels, $2.29 for tax, then $7.95 for S&H. When I got the label maker it didn't ...
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bait and switch.

I shopped for the lowest price on adobe photoshop elements plus premier elements and office max was listed as lowest price. when I attempted to purchase the item, low and behold the price was for adobe photoshop elements only, a few pennies less than retail. Had I not scrutinized the order carefully, I would have been boned and not gotten what I thought I had purchased. I chose the next lowest bidder, nothingbutsoftware and saved 35 bucks over what office max wanted (once I finally located the correct product). Additionally, according to office max, I could get it in just nine days

THE LETTERS TELL THE STORY April 28, 2005 Mr. Sam Duncan President & Chief Executive Officer CERTIFIED MAIL OfficeMax Inc 150 Pierce Road Itasca, IL 60143 Re: Request for Reimbursement for ...
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Unprofessional store manager upon return of multifunction machine, including eyeball rolling and a lot of sighing. Rebate never received and unconcerned customer service department.

Shopping for office supplies on a personal or business level is quick and simple with the numbers of specialty stores that have popped up in the last decade or so. And since most all of these retail giants maintains an on- line presence, shopping on- ...
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I clicked through a website (www.publishersindexrating.com) to purchase some needed software and paper. OfficeMax had it so I ordered it. Products were in good shape, delivery was on time. My online experience was better than my instore experience. That's been true with Office Depot also.

After placing an order online for an Olympus digital camera, and going through the prompts confirming the camera was available, and available with next day (or 2-3 day delivery at worst)delivery. I got an email the next day delaying the delivery date to 5-7 days. Had it not been for the holidays, which is when I wanted to use the camera, I might have waited. I called them, got a rep who said "what do you want me to do, drive it to your house" and hung up. After numerous calls, and 30 dollars for overnight shipping charges, the I got the camera. I would never ever ever shop here again.

Okay. So, I was looking for a piece of merchandise, which I found at Officemax.com for a good price. First, I went to the store, and asked if they had it. They said no, but they would be able to order it from the manufacturer. So, I thought well how much harm could be done. Ordered on Dec 12. Status said would be shipped by Dec. 15. By Dec. 20, it still hadn't shipped, and the website still claimed "will ship by Dec. 15." So, after calling Office Max's 1-800 number, only to find out that that specific model had been discontinued, and mislabled on their site, I checked my e-mail. I had recieved an email from them saying that my order had been canceled, when in fact I had not cancelled it. Now, the product is no longer on their site, but the status shows "has been shipped and will arrive by Dec 15." I also got no tracking number. I will never buy from Office Max again!!!