I love shopping with Musician's Friend!

smooth transaction

convenient

competitive price; in stock; free shipping.

I have bought several guitars and other items from Musucian's Friend...they are the best, period.

I ordered two sets of strings. One I received and one is on back order. I have heard nothing further.

Not only was the purchase painless and the price amazing (12.95 for a $30 music stand)but the stands are far more substantial than I expected. I bought 2 to check them out and wish I had bought 5. Best Music stand I have seen.

Songbook was supposed to be for guitar. Contained melody only. I called, Said they COULD NOT take it back.Therefore I can NO LONGER purchase songbooks from Musicians friend. Songbook was not as advertised. They've cut their nose off for a $12 songbook. I've spent a lot of money with them and had planned to spend a lot more. Instead I'll take my songbook purchases elsewhere.

Only positive experience in my on-line shopping. One of the fastest, smoothest and highest in quality service overall.

It was very simple, including use of the coupon that was emailed to me!

Awesome experience. Super fast service with no hiccups.

Very easy to shop. Very good selection. Good prices. Very good experience.

it was all good.

I found accordion straps on Musician's Friend Website. The price was the best I could fine online on those particular straps. There was one other website with the same price, but Musician's Friend did not charge shipping, and the other site's shipping charge was very high.
I received the straps within a couple of days, and I'm really happy with them. I also received emails tracking the order, so I knew exactly when it was ready to be delivered. This is the fastest shipping I've had from various merchants I've purchased from online.
I also had a question about the product, and the guy I spoke to actually knew about the product and gave me a real answer - not like some merchants who outsource customer service to people who have no idea about the products being sold and just read from a description.

was great

Third time I have ordered from MF that there has been a problem, either faulty merchandise or wrong item.

Shopping was easy, prices were good, item was received quickly. I haven't unpacked and installed the heads yet but I am sure they will live up to their ratings and have no complaints with the service.

My first stop for guitar stuff!

As always, prompt and professional service.

Always a good call.

It was easy and quick. I'm happy.

The guitar is amazing.

Musician's Friend website recommended the adapter for their electric keyboard we bought from them, but when we bought an adapter from them and received it, we discovered it was the wrong adapter. When we tried immediately returning it with its original packaging, they only gave us $4.95 back out of a $11.90 purchase. So, I don't recommend doing business with this company. You're at risk of buying the wrong product and then getting screwed out of getting a full refund. I will not being buying from this online company again. I'll go to Amazon to purchase items like these.

Great site, will always shop there.

Outstanding musical instrument and accessory merchant. I like the fact that PayPal (or BillMeLater) is accepted as a payment option. I have used this merchant, along with others and have found the service and selection here to be top notch.

they need to add to the discription of size to the mechandise these i thought it would be bigger and better sound quality it is not what i expected in the amp i am disatisied in the amp and will shop around more next time i go to order for my hubsband. Cindy Hughes

Despite calling ahead of time to verify the Boss Phase Shifter (Phaser) was in-stock, after ordering it online I received a "back order" statement. Then, the sales associates didn't have an answer for why I was first told it was in-stock--highly unprofessional. I still don't have it.

I am very satisfied with Musician's Friend.

Snafu in shipping with no one being home when delivery should have occurred. I was traveling to fla for a gig on Key Biscayne and missed a phone call on Dec 27.. I didn't return until 12/31. I phoned customer service and was led to believe there was a debit card problem. The call was dropped. I phoned back later and heard everything was O.K.. In my spam box, 1/4/13 I received an intent to deliver notice citing the last week in December and to use a postal receipt to pick up the order. The confusing part is that the postal location of the parcel is Los Angeles. I am in Asheville N.C.. I am about to call customer service 1/5/13 to atempt to rectify the situation. My frustrtion is great. My future business depends on the outcome of the call.

So far so good.