I just recently shopped at Jessicalondon.com as I never had before and am surprised at all the negative reviews out there. If I had looked at any reviews, I probably would have skipped ordering from them, but I ordered without knowing if ...
Read More

Not only was the size chart for the items I purchased wildly inaccurate, but their customer service is horrible in the extreme!  Returns are not customer-friendly, and forget trying to cancel an order before it ships!  Dealling with them is, essentially, pointless.  Please, do yourself a favor and shop somewhere -- anywhere -- else!

I have a account with Jessica London and I am very displeased at how frustrating it is to pay your bill.  They allow you to pay it online through your back account only!!!!! If you decide to do it over the phone they charge you $15.00 for the ...
Read More

Do not do business with company. The clothes are made of very cheap material. The fit of the garments leaves a lot to be desired. The clothes are over priced as well. You can find large sizes in most department store now.
I returned a jacket that was on back order for two months. I cancelled the item before it was shipped. They shipped the item anyway. Now I am being charged two shipped fees and I am still waiting for them to credit my account. Save yourself the problems. Do not use this company, PERIOD!!! 

I had a few good online orders from Jessica London, then two very bad experiences in a row. First, during a three-hour sale, they did not have the PayPal option functioning correctly. Both times Customer Service just repeated the same phrases over and ...
Read More

I have ordered from Jessica London for a few years and never had any problems until the last few months.

In my last 4 or 5 orders, I received substituted items - always a larger size than I ordered.  The first time I received a substitute, I called and was told to send back the order, to note on the return slip that the substitute was not acceptable and I would not be charged a return shipping fee.  And I wasn't.

But I was charged a fee on every subsequent return of substituted items. 

When I complained, I was sent a Redcats USA merchandise credit for $7.  I dropped it in the shredder because I will never order again from Jessica London or any other Redcats USA companies.

I ordered items that I ~absolutely needed~ by a particular date. I was careful to check the availability of the items (no backorders!) and the estimated arrival dates (plenty of time to be delivered before the event!) I should have known better than to trust them--how can you trust any catalog who uses teensy models to display Fat Woman clothes?!?!?!?!?!?!? My items have not arrived, tomorrow is too late, and when I called them they admitted to backordered delays. Jessica London Lies To You, and I recommend that YOU spare yourself the aggravation by learning from MY mistake.

Their clothing is for women size 14W and higher, yet the models wear nothing higher than a size 2. It would be nice to see larger models in these clothes so that I could get a better idea of what they would look like on me.

The delivery speed is good, and the accuracy of the order is good.

It’s really difficult for me to buy clothes. I have to try every single item on even if it’s the same item just in different colors. I’m short and round and busty and hardly anything off the rack fits me right. While chatting with some ...
Read More

Ahh Christmastime. It's the time I shop all over the net and try out sites I never tried before. I usually am quite good at picking out decent online stores but, now and then even I, the shopping diva elite, make a mistake. Such was the case with ...
Read More

Before I begin, Let's call a spade a spade and put "the words" out there...Fat, Overweight, Thick, Chunky, Obese. I'm not going to try and sugar coat the fact that I am overweight. Not pleasantly plump, not big & beautiful...Just fat. Why kid myself? ...
Read More

Will never shop there again! Horrible customer service. I ordered items on November 22 and it is December 18 and I don't have them yet- customer service sends a pre-written information email to my inquiries. Then I have to re-write and they say they can't do anything until it is 20 days overdue - which for them is after Christmas.

I have ordered many times from Jessica London and you'd think I would have learned by now. Invariably the fit is either too big or (especially with shoes) way too small. The quality is extremely poor. Fabrics are not the same color that they appear either in the catalog or onscreen. If it's advertised as wool, it will be wool - but it will look like it came from the factory floor after being there for a couple of months. With diminishing retailers available for plus-sized clothing, I hate it but I will never shop there again.

BELIEVE THE REVIEWS YOU READ!!! I didn't and now I have a headache! I chose a mother of the bride dress for my mom. It looked very pretty (and very dark purple in the photo). After shipping it was $150.00 and what arrived is something you might expect to find at Kmart for around $39.99. The site said it came in several sizes but they were always "out of stock". 100% polyester, the cheapest feel imaginable, and it was a light blue - nothing at all like the dark purple image on their site. It's not my monitor because I looked at the dress on several computers before buying (home, work, a friend's). The biggest disappointment was the quality. I've never taken the time to fill out a review if this tells you something. Try another site, this company is not the image they represent.

I am so frustrated with Jessica London that I could scream! I've been trying for ages to order one particular pantsuit and they NEVER have it in stock. I swear I don't have these problems with other plus-size retailers like Silhouettes; I can't understand why they can't fix their distribution problems! Unless you're strapped, I'd suggest that you DON'T shop at Jessica London.

Delivery speed is good. Order accuracy is fine. Customer service is what you can normally expect at a store these days.

THE QUALITY OF THE MERCHANDISE IS VERY POOR!!!! Do not purchase from this store if you can find what you need anywhere else!

Very poor selection of available clothing. I just received catalog and ordered same day and everything was backordered for 3 months. Finally customer service person confessed that only two items in the whole catalog were available.

Faulty site makes shopping difficult, however, the sizing and selection sometimes makes up for it.

URL: http://www.jessicalondon.com
TAGLINE: Jessica London – A division of Chadwick’s of Boston, Inc
...
Read More