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Grainger
 
 

Grainger

Average Rating 4.47/5.0 store rating 32 store reviews
Customer Service 0
On-Time Delivery 0
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by: Grainger Shopper
March 30, 2012
Author's Rating: 4/5.0 store rating
good

by: Grainger Shopper
March 22, 2012
Author's Rating: 4/5.0 store rating
The basic Grainger online order site is okay, but needs a way to track several shopping carts going on at the same time, improved method to send orders to one central customer to approve and release orders. Grainger needs to pay attention to special order instructions such as 'morning only deliveries'. Grainger needs to improve catalog descriptions and details. Grainger needs better defines telephone support persons. Our agency needs our own sales rep, not just a guy who helps us, but makes it well known we are not his account. Lots of improvement needed.

by: Grainger Shopper
March 22, 2012
Author's Rating: 3/5.0 store rating
We use Grainger quite a bit. I have alwasy gotten what I order in a short period of shipping time. This is why we use Grainger.

by: Grainger Shopper
March 22, 2012
Author's Rating: 5/5.0 store rating
Most everything I use on a daily basis is available to me through the catalog (which i use almost exclusivly). When I do need to speak w/ a real person, my inquiries have always resulted in getting me the information I need to proceed. They do not always offer odd items I'm looking for, but they will offer alternate options. I appreciate their wilingness to meets my needs, not their quota...if they have one.

by: Grainger Shopper
March 22, 2012
Author's Rating: 5/5.0 store rating
experiance was excellent

by: Grainger Shopper
March 22, 2012
Author's Rating: 5/5.0 store rating
Good.

by: Grainger Shopper
March 22, 2012
Author's Rating: 5/5.0 store rating
always received great service, no complaints

by: Grainger Shopper
March 20, 2012
Author's Rating: 4/5.0 store rating
ALWAYS HELPFUL AND THE MERCHANDISE ARRIVES IN GOOD SHAPE

by: Grainger Shopper
March 20, 2012
Author's Rating: 3/5.0 store rating
Delivery takes longer than it used to.

by: Grainger Shopper
March 20, 2012
Author's Rating: 5/5.0 store rating
Satisfied and will shop again.

by: Grainger Shopper
March 20, 2012
Author's Rating: 4/5.0 store rating
On-line shopping is quick and efficient. If I need something from customer service via the phone, the reps are always knowledgeable and helpful.

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
My sales rep was in Florida, I needed th valves in Colorado, The rep handled the credit card transaction over the phone and I got what I needed. Thanks Navarro.

by: Grainger Shopper
March 19, 2012
Author's Rating: 4/5.0 store rating
shopping with grainger on line . I rate it as good. thank you for your service.

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
Always great customer support. The products that I need are always available for prompt delivery.

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
Grainger has a great website that I use often. Good selection of products. Good shipping times.

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
GRAINGER ALWAYS HAS THE ITEMS I NEED, AND THEIR SHIPPING TIME IS USUALLY NEXT DAY.

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
I have a great shopping experience with Grainger for many years as they are my #1 supplier for my job needs also my guys in my maintenance dept. Keep up the excellent work!!!

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
Shoped on line i was very happy

by: Grainger Shopper
March 19, 2012
Author's Rating: 3/5.0 store rating
reps need to stay on top of customers needs.have had four different reps in the past two years

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
i get almost all of our supplies from grainger there has only been a few items i havent been abel to find.question 6 i order mostly on line grainger web site some call in

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
Very Good

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
FABULOUS...I USE MY ON-LINE ACCOUNT EVERY WEEK TO MAKE PURCHASES...HELP AND ASSISTANCE IS ALWAYS AVAILABLE...SERVICE IS FANTASTIC AND VERY RELIABLE...THANK YOU...JPC

by: Grainger Shopper
March 19, 2012
Author's Rating: 4/5.0 store rating
Good, as usual.

by: Grainger Shopper
March 19, 2012
Author's Rating: 4/5.0 store rating
My employer has a general purchase agreement with this company, with an open-ended purchase order. In addition we participate in a Vendor Managed Inventory with Grainger. I purchase hundreds of items on a weekly basis, some come in short or broken/damaged.

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
Always good...

by: Grainger Shopper
March 19, 2012
Author's Rating: 5/5.0 store rating
Grainger has one of the best websites for ordering, plus the best customer service reps, that I have ever dealt with.

by: Grainger Shopper
March 18, 2012
Author's Rating: 5/5.0 store rating
Great shopping experience!

by: Grainger Shopper
March 18, 2012
Author's Rating: 5/5.0 store rating
It was excellent and very easy.

by: Grainger Shopper
March 18, 2012
Author's Rating: 5/5.0 store rating
Good experience

by: Grainger Shopper
March 18, 2012
Author's Rating: 1/5.0 store rating
Once again it took far to long to get my purchase. Grainger may have almost a million parts, but they are always coming from a slow boat from china. As a maintenance person timeliness is as important, and sometimes more important than the right product. If I wasn't forced to purchase from this company because of a corporate account I wouldn't

 

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