good

The basic Grainger online order site is okay, but needs a way to track several shopping carts going on at the same time, improved method to send orders to one central customer to approve and release orders. Grainger needs to pay attention to special order instructions such as 'morning only deliveries'. Grainger needs to improve catalog descriptions and details. Grainger needs better defines telephone support persons. Our agency needs our own sales rep, not just a guy who helps us, but makes it well known we are not his account. Lots of improvement needed.

We use Grainger quite a bit. I have alwasy gotten what I order in a short period of shipping time. This is why we use Grainger.

Most everything I use on a daily basis is available to me through the catalog (which i use almost exclusivly). When I do need to speak w/ a real person, my inquiries have always resulted in getting me the information I need to proceed. They do not always offer odd items I'm looking for, but they will offer alternate options. I appreciate their wilingness to meets my needs, not their quota...if they have one.

experiance was excellent

Good.

always received great service, no complaints

ALWAYS HELPFUL AND THE MERCHANDISE ARRIVES IN GOOD SHAPE

Delivery takes longer than it used to.

Satisfied and will shop again.

On-line shopping is quick and efficient. If I need something from customer service via the phone, the reps are always knowledgeable and helpful.

My sales rep was in Florida, I needed th valves in Colorado, The rep handled the credit card transaction over the phone and I got what I needed. Thanks Navarro.

shopping with grainger on line . I rate it as good. thank you for your service.

Always great customer support. The products that I need are always available for prompt delivery.

Grainger has a great website that I use often. Good selection of products. Good shipping times.

GRAINGER ALWAYS HAS THE ITEMS I NEED, AND THEIR SHIPPING TIME IS USUALLY NEXT DAY.

I have a great shopping experience with Grainger for many years as they are my #1 supplier for my job needs also my guys in my maintenance dept. Keep up the excellent work!!!

Shoped on line i was very happy

reps need to stay on top of customers needs.have had four different reps in the past two years

i get almost all of our supplies from grainger there has only been a few items i havent been abel to find.question 6 i order mostly on line grainger web site some call in

Very Good

FABULOUS...I USE MY ON-LINE ACCOUNT EVERY WEEK TO MAKE PURCHASES...HELP AND ASSISTANCE IS ALWAYS AVAILABLE...SERVICE IS FANTASTIC AND VERY RELIABLE...THANK YOU...JPC

Good, as usual.

My employer has a general purchase agreement with this company, with an open-ended purchase order. In addition we participate in a Vendor Managed Inventory with Grainger. I purchase hundreds of items on a weekly basis, some come in short or broken/damaged.

Always good...

Grainger has one of the best websites for ordering, plus the best customer service reps, that I have ever dealt with.

Great shopping experience!

It was excellent and very easy.

Good experience

Once again it took far to long to get my purchase. Grainger may have almost a million parts, but they are always coming from a slow boat from china. As a maintenance person timeliness is as important, and sometimes more important than the right product. If I wasn't forced to purchase from this company because of a corporate account I wouldn't