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Dell
 

Dell

Average Rating 3.5/5.0 store rating 1,781 store reviews
On-Time Delivery 3
Customer Service 2

Page: 1 2 3 4 5 ... 50


 
by: Dell Shopper
November 24, 2009

I have a computer that is currently...

Author's Rating: 1/5.0 store rating
I have a computer that is currently still under warranty. I was on hold 3 times for over 1 hour trying to reach someone at Dell that could assist me. Each time I was disconnected with the person I was talking with. The service you give on the phone is absolutely horrible - I will never use Dell again. I have not received the order I placed so I do not know if it is the correct item or not. You however have received payment for it.
not shop again I would not shop here again

by: Dell Shopper
November 24, 2009

Dell always ships quickly, always...

Author's Rating: 5/5.0 store rating
Dell always ships quickly, always secure packing. Great to do business with - you can always count on quality, reliable products
shop again I would shop here again

by: Dell Shopper
November 24, 2009

There was a $35.00 price discrepency...

Author's Rating: 2/5.0 store rating
There was a $35.00 price discrepency that still has not been resolved. It was easy to order but trying to fix the problem is next to impossible. It has left me with a sense of distrust with Dell and would not order on-line with them again even though as a company we are evaluating all of our computer needs currently.
not shop again I would not shop here again

by: Dell Shopper
November 24, 2009

website is good and easy to follow, i...

Author's Rating: 4/5.0 store rating
website is good and easy to follow, i still waiting for the order
shop again I would shop here again

by: Dell Shopper
November 24, 2009

I found what I needed, ordered the...

Author's Rating: 4/5.0 store rating
I found what I needed, ordered the items, completed the transaction and was through in just a few minutes.
shop again I would shop here again

by: Dell Shopper
November 23, 2009

I did not recieve the item at the...

Author's Rating: 2/5.0 store rating
I did not recieve the item at the advertised price. The on-line process did not honor the price because I was using a pre-paid credit/debit card. I called and was told I could use an on-line coupon that would give me almost as good a price. I then went through the order process on the phone with the coupon, and was told I could not use the coupon as it "expired 4 days ago." As the first person I talked with guaranteed me the coupon price, I asked to talk with the phone clerk's supervisor. The clerk became defensive and argumentative and tried to keep me from talking to the supervisor. I had to say "I want to talk to your supervisor" at least 4 times before being connected. The supervisor was polite and took care of the problem. I wound up paying about $10.00 more than the advertised price, and the behavior of the phone clerk was unacceptable. I also had some problems dealing with the language barrier.
not shop again I would not shop here again

by: Dell Shopper
November 20, 2009

I am having big problems with Dell's...

Author's Rating: 4/5.0 store rating
I am having big problems with Dell's Finance Department they have taken more that hundred dollars out of my bank account in November. I have a monthly aggrement with them for a 25.00 automatic withdrawl. I cannot reach anybody who speaks or understands English well enough to help stop the weekly bleeding of my bank account.
shop again I would shop here again

by: Dell Shopper
November 19, 2009

Shop with Dell all the time.

Author's Rating: 4/5.0 store rating
Shop with Dell all the time.
shop again I would shop here again

by: Dell Shopper
November 19, 2009

The wrong part was shipped. Credit to...

Author's Rating: 1/5.0 store rating
The wrong part was shipped. Credit to Dell for not requiring I send it back, but I also called sales support.. sent an image email of the part I needed.. got disconnected while the sales guy checked the image and checked parts stock.. and somehow there is no trace of my calling in and someone else wants me to start the whole painful process again. The fact that Dell made a card that requires a special product that can't be bought in regular stores is piss poor. The government should tax the hell out of Dell for outsourcing sales/support/etc to India. I will NEVER EVER purchase a Dell product nor will I recommend others do so.
not shop again I would not shop here again

by: Dell Shopper
November 19, 2009

Got everything done with their easy to...

Author's Rating: 5/5.0 store rating
Got everything done with their easy to use and informative web site. Great purchase experience. Would like for the shipper to have more information in their tracking tool, but they were very courteous and efficient in their contact and we knew right when the TV would arrive. I will definitely be buying from Dell again in the future.
shop again I would shop here again

by: Dell Shopper
November 18, 2009

I puchased the 17", when we got it, it...

Author's Rating: 5/5.0 store rating
I puchased the 17", when we got it, it was too big, so we ordered the 15" and sent the 17" back. Everyone I talked to was EXTREMELY helpful & very nice. Each computer arrived very quickly, much sooner than I expected it to arrive. I was very happy.
shop again I would shop here again

by: Dell Shopper
November 18, 2009

great

Author's Rating: 5/5.0 store rating
great
shop again I would shop here again

by: Dell Shopper
November 17, 2009

ALWAYS QUICK AND SAme day shipped !!

Author's Rating: 5/5.0 store rating
ALWAYS QUICK AND SAme day shipped !!
shop again I would shop here again

by: Dell Shopper
November 17, 2009

good price and easy to find on their...

Author's Rating: 5/5.0 store rating
good price and easy to find on their web site
shop again I would shop here again

by: Dell Shopper
November 17, 2009

I was very pleased with the services...

Author's Rating: 5/5.0 store rating
I was very pleased with the services Dell gave me, the order stated 3 to 5 business days fro delivery, my package came in 2 days. Thank You Bennie Carter 36 N. Hartman St York Pa 17403-1202
shop again I would shop here again

by: Dell Shopper
November 17, 2009

A wide varity of selections. Very quick...

Author's Rating: 5/5.0 store rating
A wide varity of selections. Very quick delivery.
shop again I would shop here again

by: Dell Shopper
November 16, 2009

there was no rebate with purchase

Author's Rating: 4/5.0 store rating
there was no rebate with purchase
shop again I would shop here again

by: Dell Shopper
November 16, 2009

The prices are inordinately high for...

Author's Rating: 3/5.0 store rating
The prices are inordinately high for accessories. Would not buy here except that I had a coupon, usable only at Dell, for almost the full amount of the purchase.
shop again I would shop here again

by: Dell Shopper
November 15, 2009

Unfortunately, Dell has very poor...

Author's Rating: 3/5.0 store rating
Unfortunately, Dell has very poor distribution for its printer ink cartridges, compelling one to buy the cartridges directly from Dell. The Dell website is cumbersome, poorly organized and relatively unresponsive. This is doubly annoying since the Dell printer I own is second-rate. Would definitely not recommend Dell printers!
shop again I would shop here again

by: Dell Shopper
November 15, 2009

The only problem I had with this...

Author's Rating: 5/5.0 store rating
The only problem I had with this purchase was on the web site when I was ordering. It was very confusing and I had two of the same item on order before I finally got it straightened out. The remainer of the process went fine and I received my order in three days from the time of order.
shop again I would shop here again

by: Dell Shopper
November 15, 2009

Excellent service, always good...

Author's Rating: 5/5.0 store rating
Excellent service, always good communication.
shop again I would shop here again

by: Dell Shopper
November 14, 2009

In my dealings with Dell I always had...

Author's Rating: 4/5.0 store rating
In my dealings with Dell I always had good results with no problems.
shop again I would shop here again

by: Dell Shopper
November 13, 2009

i loved the service i get from dell

Author's Rating: 5/5.0 store rating
i loved the service i get from dell
shop again I would shop here again

by: Dell Shopper
November 13, 2009

I am very please with the product and...

Author's Rating: 5/5.0 store rating
I am very please with the product and the on-line feature selection at Dell's website.
shop again I would shop here again

by: Dell Shopper
November 12, 2009

This was my second Dell computer...

Author's Rating: 5/5.0 store rating
This was my second Dell computer purchase through their web site. As before the web site was excellent and the computer arrived well before the anticipated delivery date.
shop again I would shop here again

by: Dell Shopper
November 12, 2009

very good service

Author's Rating: 5/5.0 store rating
very good service
shop again I would shop here again

by: Dell Shopper
November 12, 2009

order was what I expected

Author's Rating: 4/5.0 store rating
order was what I expected
shop again I would shop here again

by: Dell Shopper
November 12, 2009

I went into the store to replace a...

Author's Rating: 4/5.0 store rating
I went into the store to replace a printer that quit working. I saw the lap top and bought it - as well as the printer. I have a Dell Dimension 8300 computer that I purchased directly from Dell and have been happy with it -- in fact, this lap top is my third Dell computer (my first laptop). I will need help learning this Windows 7. I love my XP on my regular computer.
shop again I would shop here again

by: Dell Shopper
November 12, 2009

Yes I will shop here again because...

Author's Rating: 3/5.0 store rating
Yes I will shop here again because you're the only one I can purchase this product. I wish you had the PK numbers on the merchandise for cartridges on your site. The guys gave me the PK number and I had to go back and get the printer number.
shop again I would shop here again

by: Dell Shopper
November 12, 2009

easy reliable and will definatly do...

Author's Rating: 5/5.0 store rating
easy reliable and will definatly do business again
shop again I would shop here again

 

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