first of let me say that I contacted the lead in this category to find out if there was a category for dell.com rather than dell business. He suggested I write my review in the closest category so that is what I am doing. This review is on ...
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I'll start by saying normally I give the benefit of the doubt, and very rarely complain about service. This has become one of the only exceptions to the rule, as my experience trying to purchase an Alienware laptop has been downright disgraceful. Dell ...
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Completely third class service by Dell and its courier company Purolator. First of all we placed order online from Dell website and we got email saying your order is acknowledged and then confirmed so you will receive it within 15-18 days which is 15th ...
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Horrible experience with Dell that jeopardized my small business.  When the motherboard on my old Dell computer got fryed, I first called Dell tech support for help and ended up buying a new Dell computer online, with the intent of swapping hard ...
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Greedy, clumsy, seller only wants your money. NO SERVICE. NO CARE. ONLY TRICKERY. Live-chat CUTS YOU OFF, and make you WAIT. Phone calls put you on a RELAY BOUNCING GAME, you will never exit the LOOP OF BEING TRANSFERRED. Bough 2 eGift cards and ...
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I was looking for some software and I found this website that is very good, I like the products but I think this website could do better. Delivery was ok

Our company has been purchasing from Dell's online store for over five years.  While not every transaction has been perfect, we have done well as Dell customers.  We purchase both computers and consumables from them.Briefly About ...
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Be wary of Dell customer support agreements and extended warranties.  Check all details, ask about limitations around holidays and specifically what recourse you have if they confirm a service call and do not show up.  It happened to me, I took a day off work after the tech confirmed he would be at my house – did not show up with the part and then called to reschedule another day.  No compensation for my lost time was offered by Dell.  Just check with their service and sales people before you spend money with Dell.

Ordered a TV from Dell. Arrived 10 days late.
TV arrived broken, will not turn on. Called customer service,
Transferred 4 times, 40 minutes later the call was dropped.
Called backed, transferred 2 times,
 Over 20 minutes later, spoke to a person,
Told that the system was down and that they could no look up answers to my questions, and to call back later.
 Called the order desk and got right through.
Told the person that I am returning the item.
Transferred to cancellations
On hold for 40 minutes. Person answer, took down information.

Call dropped Total time on tranfer calls, drop calls:
Over three hours. Gave up

Called AMX to file claim on buyer protection plan.
Done.

My company has purchased several computers from Dell's on line store and have been very satisfied with the products and service we have received. The computers are very customizable which is terrific for us and the prices are extremely competitive. The quality of the component is good and the deliver speed has also been good on all of our orders. I recommend Dell.com to everyone making a computer purchase on line.

Once suggestion is to give yourself some time to place the order because with the flexibility and customization comes some complexity so you have to pay attention and take your time when placing your order.

Dell is always very prompt and supportive

Upgrade came in time stated and was easy to install with there directions no problams.

Very satisfied with the customer service from Dell and with the items I purchased.

I ordered my laptop on Cyber Monday, 11/30/09. The estimated delivery date at the time was 1/7/10. I logged into my Dell account on 1/5 to check the status of the order, and it had been delayed a week. The next week, I logged in again to check it, as I hadn't received a shipping notice yet. Delayed again! The third week of January, the same thing! I called customer service and was told my order was still in production, but it was on track to be delivered the following week - the last week of January. That week, I checked my order a fourth time, and another delay!! I was really irate, so I called customer service and fired off several emails to various departments, demanding some kind of explanation for why so many delays. I was mollified by a reply from a Dell forums rep, who was very polite and explained that Dell was having issues acquiring enough BluRay players to fulfill their orders. He promised I would receive my order the following week, and that it would be sent out via overnight delivery. I finally did receive my laptop the first week of February, but the promised overnight delivery was NOT used. Nor did I ever receive a real apology for the delays. Thopugh the loooong wait was really hellacious, and customer care was anything but that, I'm happy with my purchase overall because of the great sale I got, and the quality of the laptop. It is blazing fast and has incredible graphics.

Dell is an easy company to deal with when placing orders.

I was very pleased with the product and the service.

Dell shipped the HDTV via Pilot--a company I've never heard of. The ETA was on the 5th, it is now the 9th. The tracking number on the Pilot website reads: Status - EXCEPTION: Bad Address even though I've had no issues before with Dell with previous orders--which were shipped via FedEx. I've emailed Dell regarding this and I got an automated response; I replied to the automated response and now I am waiting for a response from a human representative.

Good website. Easy to navigate and they did just what they stated they would do. Now I know why I stuck with my old Dell computer!

it was so easy, it was not complicated, so i would advise everyone to shop here if they are looking for this type of products.............

No hassel purchase and delivery was when it was expected.

my order arrived the day after I ordered it! unbelievable! whole family is delighted with new zino computer - super fast and VERY affordable!

It was so horrible that I will never buy from Dell again. I would pay double to buy from any other company. Dell's customer service is worse than unacceptable. I had a problem with my hard drive, and the online "help" linked me to an article that explained what a hard drive IS. I know that; I wanted my vendor to fix help me the problem. Dell has always had horrible phone assistance, but now it's impossible to get anyone on the phone at all.

good

After initially finding the site to order, surprised how fast our order came. Will continue to buy our ink supplies on line. Service excellent. Thank you.

excellent.....I don't use any other company...have always met my expectations

cartridges cheaper than Staples

On line order process failed to confirm order and notify that there was a problem.

Shopping on line with Dell was so easy

great experience

The on line confirmation only mentioned that the color cartridge was being sent; however, I did receive both color and black & white ccartridges in same box.