Placed on Dec 2nd one item arrived the other one shipped on Dec 12th didnt receive it yet dec 25th. this company have serious shipping delays even with expedite shipping check there facebook page and you will see all kind of problems. last time I order from them.

I ordered a book that was backordered, fully understanding that I wouldn't be getting it any time soon. The confirmation email and a later email about the book being backordered assured me that the money would not be taken out of my account until the ...
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I ordered a couple of DVD's, and I received an email stating that the items were shipped, but the problem was that I was suppose to receive a tracking number, to which I did not receive.  Their website states that a tracking number will be ...
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I want to rate them the lowest score possible.
Deepdiscount.com falsely advertised Dark Souls PS3 collector's edition.  I pre-ordered from them.  I waited 2 weeks after the game release, and their customer service d*cked me around during that time.  Then the regular edition arrived after 2 weeks.  
If they didn't falsely advertise Dark Souls collector's edition, I could have ordered it from a more reputable seller like Amazon.  Now I missed out on this edition.
I will never order from them again.

I've bought one CD from them and since then, I've been bombarded with junk emails from them.  Repeated requests to unsubscribe have not worked.  Only buy from them if you don't mind additional email clutter!

List things in stock on their website and allow you to waste time ordering them well after they have been 'discontinued'. Ignored request for cancellation of other items on order. Refused to refund until after I have received and returned the items (that I had requested to cancel before they shipped). I haven't received them yet.

Appalling robotic customer service.

Deep Discount USED TO BE a great company. Their twice-a-year 20% sale (which temporarily jumped to 25%) would light the internet on fire and people would be impulsively buying DVDs left and right even if they were titles they wouldn't dream of ...
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I originally wrote and posted a review of my experiences buying DVDS through Deep Discount  way back in February of 2004.     I updated my review in 2006.     It's nearly impossible to find these past ...
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Took order/money. Placed on my account. Then ignored order.

Told me to place second order - then later re-actioned original order cut the order down -shipped it out after ignoring emails - and charged me again - doubling shipping costs per unit to rub it in.

Deep Discount are crooks and protected by their State Government. 

Excellent prices but they took forever to ship my products to me and they never gave me any notifications past the initial receipt.  It was nice to save the $5, but next time I'll go with someone else, spend the extra money, and get the things a few weeks sooner.

I placed an order for products that said they usually ship in 1-2 days.  After 10 days and no update on my order status from "Processing" I emailed to find the status.  I got a response that my email had been forwarded to the appropriate department.  Then nothing.  I emailed that I wanted to cancel my order since it was taking too long.  I got the following canned response:

Due to our quick order processing, orders for in-stock items cannot be canceled or changed once they are placed.  Backorders may be canceled or changed up to 24 hours before the anticipated ship date.  Pre-orders may be canceled or changed up to 7 business days prior to the release date.  We show your order is in the shipping process and will be shipped within the next 24-48 hours.

The reason for not being able to cancel is their QUICK order processing.
Hilarious!!!

I wonder if I will ever get my DVDs or my money back.  Perhaps I will have to just learn from this experience to stay away from DeepDiscount.com

Price Match is a scam, they do not match prices from other sites, they have you send an email with the $$ but have many explanations as to why they will not match.  Very slow response - I will stick with Amazon or Barnes & Noble, and apply discount coupons from savings.com 

DO NOT BUY ANYTHING FROM THIS COMPANY!  This is without a doubt the worst company I have ever dealt with.  They did not ship an item nor let me know what was going on.  I could never reach them by email or phone to see if they had it in stock.  They never notified me.  I stopped payment, and I bought the item from another company.   A month later deepdiscount finally shipped it to me and I returned it back to them. Three months later they sent me to collections. I have never before received a collection notice.  It is a nightmare.  They should be run out of business.

Worst shopping expirience ever. 15 days for handling? is it normal? DO NOT DO BUSINESS!!!!

Customer service was not helpfull as well.

The prices are good, but will you get the merchandise? Upon ordering, I waited three months. During this time the item was said to be shipped, not shipped, shipped, and then finally discontinued. To retain all of the info on my item i had to constantly badger the customer service department. After all the discontent, went on ebay, bought the item for less, and received it in two days.

Iuse to respect this company until they did not honor the warranty on my speakers and I have to replace sub woofers at my cost.

I placed an order before Christmas and was billed immediately. A month goes by, and I receive nothing. After spending 52 minutes on hold, they tell me that my order was cancelled because THEY had made a pricing error (They never sent a cancellation ...
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Bottom line is five months later they have my money and I have nothing! I emailed them three times and called twice a rep told me I was taking to much of their time!

Will spam you forever. Do not give them any info.

There is no way to get ahold of anyone at this company so if something happens to your order, you're screwed. They will, however, spam you forever. They will not stop. Asking to be removed does nothing. And since you can't get an actual person in email or on the phone, this will never end. I've registered a complaint with the Better Business Bureau but so far they have not responded - I feel this is something I will have to keep doing since they will not leave me alone. I'm looking into other options to get these people to stop. Whatever you do, do NOT give them any personal info (like your email). If you want a cheap place to buy DVDs and Blu-rays, Amazon is far and away the best. If you want to get ripped off and realize you can't get the problem resolved because no one actually works at this company (to deal with customers) than use this place.  One of the worst run companies I've ever encountered in 20 years on the net. AVOID

Absolutely hopeless! I ordered a book for my husband's birthday on 13th October. It has yet to arrive. It was backordered and then apparently dispatched on 3rd Dec. I thought that even though it had missed his birthday, it would arrive in time for Christmas. No. I wonder if it will arrive in time for next Christmas? They have been slack in the customer service department too. I asked when it would arrive on 23rd Dec and they just gave me a one line reply saying to allow 30 days for delivery. Well I do believe I've allowed 90 days now. Absolute rubbish. Plus I took myself off the mailing list two weeks ago and am still getting emails. DON'T BUY FROM THESE GUYS IF YOU ACTUALLY WANT TO RECEIVE YOUR GOODS!

Placed an order with them and canceled one DVD on the order less than 15 minutes after placing the order.  Called next day to confirm the cancellation - they could not find my order, cancellation - nothing.  I then cancel the entire order on ...
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Ordered a book. Web showed that it is in stock. Turns out to be backordered. Unknown delivery time. Waiting and waiting. Wondering if I should cancel.

HORRIBLE COMPANY! Do NOT do business with this company. Spend the extra $2 or $5 and go with Amazon.com or another reputable company. Bought a DVD on 11/30 and it was never listed as "backordered" on the website, only listed on my e-mail confirmation. Had I known it was backordered I would have never ordered the dang item in the first place.
Tried to cancel my order and they said they couldn't because it was in the "shipping" phase. Oh really? Because I never even got a shipping confirmation e-mail from them.
I actually pro-actively called BoA and told them not to accept any charges from this company. Terrible customer experience. Buyer beware!!!!!

Based on some pretty good reviews I ordered a game for my son for Christmas from deepdiscount.com. It was a mistake, I placed the order on the 10th of December, and did not receive it in time for Christmas even though their website guarantees Christmas delivery. I emailed them after two weeks to see where we were in the shipping process, no response, I called-waited on line 20 minutes to be told that they couldn't tell me when the game would ship. I re-emailed on the 22-no response. The only time I got a response was today(the 24) when I tried to cancel the order. All of the sudden my order is "in process" and can not be cancelled! The question is what does "in process" mean? Up until now it has meant nothing. I feel like I have been scammed, time will tell if I ever get the game. I had to scramble today to get him something else because this was supposed to be a present from an out of town relative. Maybe we will have it by his birthday which is in a month! 

I jumped at the chance of buying the Matrix Collection for under $15. 24 hours later I receive an email stating that my order has been canceled due to a pricing error after already receiving a confirmation email. I could except this, maybe, had the order been canceled earlier than a day later. This deal was posted on slick deals so they had hundreds to thousands of orders. There is no way they did not know about it until a day later. If thats not enough, the same exact thing happened the same day with the Batman collection.Everyone is now posting that their orders have been canceled for both blu-rays. This was just a cheap scam to increase traffic. From what I have gathered this was not the first time they pulled a stunt like this. 
Even though they say they canceled my order, it is still listed as open on their site. Do not trust this site. I will never buy anything from this site again.
Stick to online retailers you can trust.

My experience with DeepDiscount.com was terrible. When I placed my order, nothing indicated that the CD I was ordering was out of stock or back ordered. When I checked my paypal account a few days later, I noticed that the charge was pending, and, as I ...
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 Lack of accurate communication. Tried to phone Customer Service- On hold for over an hour - No responses to several e-mail requests and when you finally reach customer service  provided mis-information that item has shipped. Repeat phone call requesting  e-mail confirmation of shipping actually now shows Back-ordered. No reply as to ability to get merchandise in time for Christmas. Very disappointing experience todate.

I ordered 2 items on 12/12 for Christmas. I was informed on 12/19 that the items were out of stock. I now have to scramble to find the items in time for Christmas and pay for faster shipping. Very bad experience. They should have informed me sooner or listed the items as out of stock. Do not buy from this site.

I ordered a game from this website and chose expedited shipping. I received an automated email stating that my order would arrive standard delivery 5-10 business days. I immediately emailed the company to have this changed. Posted on their site, it says to please allow 24 hours for a response. I hadn't received anything on the third day, so I sent another email, asking them to call or email me immediately. I attempted to call them during the posted business hours, went through all the prompts, and was disconnected. Thinking it was a mistake, I redialed, went through all the prompts again, and was disconnected at precisely the same time. I waited a few more days, expecting, at least, a response from my first email. I still haven't received anything. No response, no call back, no shipment email- nothing. This is honestly the worst online customer service that I've ever encountered and would highly recommend shopping elsewhere .

I'm sorry to say that I was very dissappointed with my recent experience with Deep Discount.  I had ordered from them once before and had no problems with them.  However, that has recently changed, which makes me feel the need to share my ...
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