Seems the bigger the chain has gotten the less quality the merchandise has become. I am a former part time employee, was a very fun place to work, but had to leave as I was transfered to another city w/my full time employer. Merchandise I trully believe ...
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Such terriable quailty on there products.  Especially the wood products, somone how C&B has managed to make furiture that has lower quailty than IKEA, and that is a lower bar. Stuff looks great in the show room, in the catalog and on the internet, but after 2 months everything I purchased there is either broken or the crappy paint is coming off, Please do yourself a favor and do not purchase anything from these shysters of cheap chinese furniture.

 Architect White Lamp

This product looks ok but actual shape is same as normal cheap desk lamp which you can purchase at Art supply store. I took it out from the box and try to hang on desk edge and hold crib was break. I really disappointed this product and I fixed it using glue. Finally I hang this lamp on my desk. After 1 week, On and Off switch was not working. Whenever I turn a top of switch it make noise, some kind of clicking sound and it's not working. I really can't believe this item. I never had experience for purchasing real cheap grade product to pay 2 times more.

A childhood friend of mine recently got married. We aren't as close and I wasn't invited to the wedding, but I wanted to send her a gift. I asked where she was registered and ended up picking Crate & Barrel to make a purchase from.Crate ...
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I ordered something from Crate&Barrel for a weding registery. I did not notice on any of the forms an opt in/out for email or for snail mail. Shortly after I ordered I received an email saying thanks for opting in to receive email and snail mail. I went through a process to be removed. They try to make it very hard. I then called the number and they said that I would receive additional emails and snail mails, up to three catalogs. I told them that made no sense since I had just ordered. No help, they said I would receive up to three catalogs. It is obviously a scam. I will never order from them again.

In Mid October I ordered a sectional that was supposed to be at the dist. center in 9-11 weeks. When I called 8 weeks in (approx Dec 8th) to try and get a specific date, I was told it wouldn't be to the dist. center until the last week of January at best, and that I wouldn't see it for a few weeks after that. Essentially I had to wait another 8 weeks. When I asked why? I was repeatedly told that this is just normal this time of year with holidays etc...I asked why I was never informed of the delay that was at least going to be one month, they said that the manufacturer never told them of the delay, so that's why I was never contacted. If these are normal delays then I should have been told up front that I probably shouldn't expect the furniture for 15-18 weeks instead of the 9-11 which they said. I guess they just didn't want to risk losing a sale, and rather take the chance of losing a customer. Very dissappointed!!!

I purchase a sectional some time ago at crate and barrel. At the time I was quotted a 7-9 week time for delivery. 6 weeks in, I was informed that the fabric was not available. Why did it take so long to find that out? Now I was told it'd be another possible 7-9 weeks out. Of course I wanted to cancel my order but since I ordered it in a different fabric, I was told the order was custom and I could not return it. The more I complained I was finally told I could cancel with a 20 percent restocking fee? Its not built yet, how can it be a restocking fee. Then I was told that I may be able to get compensation for my troubles after the delivery takes place, whenever that'll be in the form of a gift certificate. I could only laugh, do they really think I'd ever shop there again? Trust me after talking with others with similar experiences and even chatting with an ex customer service employee on how they treat issues, I'll never shop there again and I suggest you don't either.

My husband and I saved up money to purchase the Kipling Pedestal Dining table and six chairs shortly after our summer wedding, the table/chairs were ordered December 26, 2006. When we picked up the table & chairs at their Tigard, Oregon location early ...
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My husband and I registered at Crate & Barrel for our April 2007 wedding. Although we initially created our registry in-store, we did all of our registry updates via the website, especially because there is only one Crate & Barrel store in our entire ...
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I don't have a Crate and Barrel close to me, so I rely heavily to the online store and outlet center. The looks and layout: love the dumby-proof top tags for easy navigation to your desired area:you can shop, gift area, registry, trends, catalog, ...
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I've ordered from crateandbarrel.com on a couple of occasions and have not been disappointed. 1. Selection: They have a nice selection of furniture, housewares and accessories with a clean and modern yet classic aesthetic. Because a lot of their ...
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If only all online retailers were as reliable and trustworthy as C&B. I've been shopping at Crate and Barrel for years. I love the selection, fair prices, predictable quality, and on time delivery. I've ordered items many times both from their housewares department, and have even ordered some heavy furniture items online (coffee/side tables, chairs). Their standard delivery is prompt, and always well packaged (primarily in recyclable packing materials). Their furniture delivery and customer service has always been excellent. Very highly recommended.

Great Shopping Experience!

We ordered a piece of furniture from the store (over the phone) and it was delivered on-time, by 2 very professional men. They unwrapped it, set it up and even offered to install electronics inside of it for us. They removed all packing material and debris.
They were quick to send us a thank-you card afterward and followed up with a phone call.
All in all a very good experience.

AMAZING STORE ! GREAT REASONABLE LOW PRICES TOO. BUY EVERYTHING HERE ONE STOP SHOPPING ! GIFTS , HOME , KIDS ETC.... I LIKE THE FACT I CALLED THE STORE AT EAST 57th STREET & MADISON AVE TOLD THE SALES ASSOCIATE THE ITEM I WANTED AND , PAID AND 2 HOURS LATER IT WAS READY FOR PICK UP , WRAPPED W/ A GIFT CARD INSIDE ....THANKS ..... 2 DAYS LATER THEY SENT ME A THANK YOU CARD ! WOW .....


AMAZING ( HAPPY CUSTOMER )
MS. Y. ALLISON NYC,NY

If I could buy one of everything Crate and Barrel sells I would! Their clearance section online is something to definitely check out as well! They have some items in this section that are still full price in their stores!!!

Shipment is always made quickly. I have never received orders with errors. Everything I have ordered, including clearance, has been available. Merchandise is TOP NOTCH!

I LOVE this store with all of my heart! I have stocked my kitchen and main bath with many items from here and also from www.CB2.com

This store's service and delivery has gone completely downhill......I have purchased tens of thousands of dollars worth of items/furniture on-line from Crate & Barrel over the last three years and was very pleased -- until lately. I have just cancelled a furniture order as I sat here the entire afternoon waiting for a delivery that never came. In addition, delivery of my "order" has dragged out over a week now with one item at a time showing up here and there at my door.....I still do not have a complete dinnerware set and only rec'd one pillow of 4, etc. No forewarning at all and no help from customer service. Forget it -- I'm taking my money elsewhere......

Crate & Barrel charges shipping based on the total value of your order. Shipping charges are NOT based on ANYTHING related to how shipping charges are calculated by shipping companies (i.e. WEIGHT and SIZE). Consequently, you will be charged 10% of your total bill for shipping if your order is over $200. Think about that. If you order bed linens and towels like I did and suppose you ordered $500 worth, you will be charged $50 shipping. $50!!( I ordered towels and linens, not a bed!)

Shipping charges are a rip-off.

Although it's easy to shop on-line at C&B and shipping is fast, customer service in regard to helping with product defects may lie somewhere in the caveat emptor realm. I recently purchased a glass and metal media stand which was very easy to assemble. However, the small rubber stick-on bumpons under the heavy glass shelf which supported a 20lb stereo receiver (the shelves are rated for 75lbs according to C&B) migrated off the edge of the metal frame 3 times within a 3 day period causing the shelf to fall on the metal frame each time. The shear force on the tiny rubber bumpons was such that unless the shelf was spirit-level horizontal, they gradually moved off the metal shelf support. C&B said that I could send the unit back (at the expense of my time and, presumably cost of shipping) but would not provide me with the simple fix of providing some cheap adequate shelf supports. C&B's customer service person was very polite on the telephone, but as the inn keeper in Les Miserables said "Doesn't cost me to be nice".

When searching for anything large (in size or in total cost), I tend to use the Internet for two things. One, to get better idea of what the item might cost. And two, to get an idea of where I'd buy it from. Some Background Information More ...
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I went to the store and found a couple of great tables. After looking around at other stores, I decided I wanted to purchase them. I placed the order and found that they were on back-order.

To make a relatively long story relatively short, customer service was non-existent. I was lied to about when the furniture would arrive over and over again, even told it would be there "any day now," when the reality was that stock would not come in for over a month. Customer service people were constantly constrained by what "their computers would let them do," which didn't happen to include finding out where a piece of furniture actually was or allowing a timely delivery for a client who'd already had a pretty dastardly experience.

My recent order arrived with due speed and the order was accurate. Among the items were 6 glasses. They were so well packed there wasn't a chance of breakage - so was a glass plate. All items were as represented and of excellent quality. One inexpensive acrylic item had some tiny scratches. I opted not to send it back but advised them in an e-mail of the problem so they would be aware of it. I received a reply that they would remove it from my charge card. They did not ask me to return it. This is what I call excellent customer service.

I recently moved into my own studio apartment, and was having a a significant amount of trouble finding the right accessories for my place at the right price. Then, I stumbled upon a Crate & Barrel store in Kendall, Fl and I felt like I was in heaven. ...
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Crate and Barrel seems to sell endless amounts of things I would like to have but don't really need. It some ways it reminds me of George Carlin's stuff routine - how many throw pillows and vases can you currently store in your house before purchasing ...
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I placed an online order from the bridal registry on April 20,2004 for a bridal shower on May 2, 2004. The package didn't arrive until May 4,2004 which is obviously too late for the shower. The thing that annoyed me more is that I paid an extra $21 for gift boxing which to me meant that it would come ready to give as a gift. Don't be fooled, all that means is that it arrives in a BOX. They put each item (and we are talking about small items, one was a knife which came in its own huge box with a ton a bubble wrap around it) in a box, no matter how small the item, just so they could charge me an extra $3.50 per item. At the very least they could have combined items or given me the chance to tell them to combine items and saved the customer some money.
I have always loved Crate & Barrel and have shopped there (in the store) for years but I have to say that this leaves a bad taste in my mouth.

I ordered several items in several different shipments from Crate&Barrel for the past holiday and was very pleased with the result. On one order there was a small problem in that when I ordered one of the items, it came up as "Out of Stock" on the ...
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crateandbarrel.com offers nice variety, the site is a breeze to navigate, orders are easy to ...
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My daughter and I got an invitation to a wedding shower for a cousin (actually my cousin is the Mom) who is getting married this summer. With the shower invitation was an enclosure from Crate & Barrel Gift Registry stating we could "find ...
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Website: Convenient shopping in your living room without the hassle of over friendly, or under friendly sales people.
Easy to navigate, nice selection.
Prices: high, not unreasonable, with a nice clearance section.
Delivery: 6 Days after ...
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I used to really dread getting wedding shower invitations. Invitations meant shopping. It meant visiting the store of choice (wherever the bride was registered), sometimes standing in line to access the registry desk (which later turned into a computer ...
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My husband and I did our bridal registry at the usual suspects [tiffany's etc] but found most of the things we needed at Crate and Barrel online. Among the items we listed were several pieces of furniture, with full knowledge that this is a risky thing ...
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