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Costume Discounters
 

Costume Discounters

Average Rating 3.44/5.0 store rating 48 store reviews
Customer Service 0
On-Time Delivery 0

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by: Freak369
October 29, 2012
Author's Rating: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
There are tons of places to get costumes online; some of them are better than others but most of them are selling the same bottom shelf, imported items so you need to know about material, prices, what exactly comes with it and ...
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by: jt19
October 23, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
This is the worst custumer service I have ever experienced. I ordered my costume on 10/11/12 and it is now 10/23/12 and I'm still dealing with them. The valid coupon code I used did not apply to my order. I called and they stated I would see ...
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by: jacksponge
December 23, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 I ordered and paid for a santa suit and it was delivered in 2 days. Discovered the coat was ripped and the pants were too small in length! I PAID UPS CHARGES  to return merchandise asking for a replacement of damaged goods (coat) and correct size of pantsand reimbursement for UPS charges. They responded by telling me I must place a new order ( and pay for it ) and they will refund  the amount I paid plus UPS charges. They refused to exchange the goods I paid for  (UPS charges included) and now I'm looking at a debt for UPS of $14.77 plus the suit cost of $80.46!  STAY AWAY FROM COSTUME DISCOUNTERS! THEY ARE A RIPOFF!

by: red745
November 15, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
This is the worst online buying and customer service experience I have ever had. The shipment was going to arrive too late for Halloween, so I had the shipment returned to them. Before doing so, I called them and they said I would get a full refund and ...
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by: jeninezd
October 17, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
This company is totally unreliable! Don't use this company!!
I ordered a very popular Angry Birds costume for my son in September. When I hadn't received it as they'd said, I called and the CSR promised it was in and would ship on 10/3. When it still didn't arrive, I called and they gave me a 10/20 ship date. Now I ger a call that they've cancelled order because they don't have item. Now it's too late to get another one and my son is crushed. This company and their rude customer service people are a disgrace!

by: snowwhite14
November 13, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I looked all over the internet and retail stores to find a costume. Costumediscounters had the lowest price including shipping and handling than anywhere else, so I decided to order through them, but I would rather have paid double somewhere else than ...
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by: evilempire
October 28, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
beyond dubious advertising and business practices...caveat emptor...I should have known better...I do know better now...fool me once shame on you...there will not be a second time...the $**T I'm talking and telling people is not slander and this is ...
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by: yunks2
October 24, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I wish I had looked before I bought.  There is something very wrong with the way this company does business.  I placed the order online on a Tuesday (5th) and told it would ship the next day.  Saturday (9th) I checked the status and ...
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by: swingirl
October 1, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Horrible experience.  I ordered the Sexy Sally and Jack Skellington costumes to make a cute couple.  I looked all over the net before buying from Costume Discounters due to their descriptions which appeared to add ...
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by: Costume Discounters Shopper
June 3, 2009
Author's Rating: 3/5.0 store rating
I am returning the costume. It comes in one size, supposedly fitting up to size 12 adult. I am a size 10 and the costume was much too small.

by: Costume Discounters Shopper
May 8, 2009
Author's Rating: 5/5.0 store rating
Pretty easy.

by: Costume Discounters Shopper
April 30, 2009
Author's Rating: 5/5.0 store rating
website excellent--delivery excellent--

by: angie552
December 1, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Overall good shopping experience.  Too bad I cannot say the same about returns.  I return a costume in July via FedEx and I have yet to receive a refund.  I've emailed Costume Discounters countless times on separate occassions and have yet to receive a response.  I've called customer service two times and I've been told that a manager will call me back only to receive no response. 

by: jetbluefan1
November 16, 2008
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
We wanted to have the best Halloween that we had ever had. We were invited to a party at the local golf course for that mysterious night, which happened to fall on a Friday this year. Sweet! I could actually celebrate the evening with my family, and I ...
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by: Costume Discounters Shopper
November 16, 2008
Author's Rating: 4/5.0 store rating
The costume was a bit small but the service was better than expected.

by: Costume Discounters Shopper
November 1, 2008
Author's Rating: 4/5.0 store rating
Their prices were great. It only took a few more days than expected to receive my order. Overall a good buying experience.

by: michelleheaps
October 30, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I was doomed from the start.  I thought I'd finally found a place that had decent costumes, but after several days of not receiving a shipment notification I emailed customer service.  Afterall, my order was supposed to ship the next day.  ...
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by: Costume Discounters Shopper
October 28, 2008
Author's Rating: 5/5.0 store rating
EASY SITE TO USE ... CUSTOMER SERVICE WAS GREAT

by: Costume Discounters Shopper
October 23, 2008
Author's Rating: 4/5.0 store rating
Costume helmet cracked.

by: Costume Discounters Shopper
October 23, 2008
Author's Rating: 5/5.0 store rating
Excellent. Easy to use and find items

by: Costume Discounters Shopper
October 23, 2008
Author's Rating: 5/5.0 store rating
2nd time shopping with Costume Discounters. Will shop again for future gifts and regular purchases.

by: Costume Discounters Shopper
October 22, 2008
Author's Rating: 2/5.0 store rating
The website says "same day shipping" - it took 5 days before they shipped the items, even though the website said all items were in stock. It then took another 6 days before I received the items. When I called customer service they told me that the website was wrong. This appears to be false advertising.

by: Costume Discounters Shopper
October 21, 2008
Author's Rating: 5/5.0 store rating
My shopping experience was excellent. Shipping time was amazing. I placed the order on Monday and without asking for expedited shipping, I received the product on Tuesday. I was amazed.

by: Costume Discounters Shopper
October 21, 2008
Author's Rating: 3/5.0 store rating
I ordered the product and it arrived the next day. I was shocked and thrilled it arrived earlier than i expected. Thank you for the fast service!

by: Costume Discounters Shopper
October 20, 2008
Author's Rating: 4/5.0 store rating
it was fine and easy but haven't received merch yet so i cannot comment on anything, really.

by: Costume Discounters Shopper
October 20, 2008
Author's Rating: 4/5.0 store rating
I wish the sizes had been better identified. On the web page it said 8to 10 on the costume label we received it said 5 to 7. We squeezed into it!

by: Costume Discounters Shopper
October 18, 2008
Author's Rating: 5/5.0 store rating
everything was great!

by: Costume Discounters Shopper
October 17, 2008
Author's Rating: 5/5.0 store rating
My only minor problem was when I wanted to track my shipment. The website gave me a tracking #, but I couldn't tell how it was shipped (UPS, USPS, FedEX, etc..) so I had to e-mail customer service to track the order.

by: Costume Discounters Shopper
October 15, 2008
Author's Rating: 3/5.0 store rating
The prices were excellent but I never received an order confirmation from them.

by: Costume Discounters Shopper
October 10, 2008
Author's Rating: 5/5.0 store rating
OK

 

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