I purchased an extended warranty for $180.00 on a laptop computer last year from compusa (2011) .  Now I need to use it, but it is not being honored.  Beware about their warranties - they aren't good.  After contacting technical ...
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My computer was corrupted from a group in India (IYOGI) which is used by Total Defense Internet Security which is pushed by Comp USA.  While attempting to install Total Defense by IYOGI,My old version of Office 2010 was somehow also deemed invalid ...
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Will never do business with Comp USA/Tiger direct again!!! Ordered a laptop on a Saturday that was supposed to get delivered on a Wednesday. The in-store personnel placed the order for me, but put in the wrong zip code by two digits. UPS could not ...
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I bought a Systemax SYX SG-1500 gaming computer cost $899.99 and it was a returned computer from previous customer! The worst part is that the computer was locked by the previous owner and assigned a password to it so I have no way to enter to the desktop screen and begin to use it. I don't believe this is a simple mistake of CompUSA not checking the computer after receiving it as a returned item and shipped it directly to me and suspected that they are intentionally doing this to me therefore when I called them, I don't ask for an exchange but total refund of my money. As soon as the guy on the phone heard the word refund, he put me on hold and never come back to the phone. I plan on taking this matter to the Better Business Bureau and let the Bureau deal with them. I hope the Bureau had accumulated enough complaint about this evil business and hit them with a class-action and this is what they really deserved.

I ordered an SSD drive that was listed as ships within 24 hours. Turns out they don't even have the item, and instead use 3rd parties to drop ship orders. Order status was updated to say wait an addition 7-10 days for drop shipper to source and send item! But it's still listed on CompUSA's website as in stock for shipping within 24 hours. If I buy from a merchant, I expect to be doing business with them and not some 3rd party, and I expect stock status to not be bogus.

I called CompUSA.com and they said it would actually take 3 more weeks, so I cancelled the order. The next day, the 3rd party miraculously found my SSD and shipped it, even though the order was cancelled. In fact, it's sitting in the warehouse waiting to go out later today, but CompUSA says they have no way to stop their 3rd party merchant from sending it out. Now I have to stay at home and wait for UPS so I can refuse the shipment because CompUSA doesn't accept returns on mSATA SSD drives. This is not how a reputable firm operates.

The absolute worst shipping in the business.


I ordered a motherboard 12 days ago and the website showed "usually ships in 24 hours". One week later Compusa sent me an email saying it had been back-ordered. They finally shipped it 4 days ago but upon arriving in my city, UPS transferred the item to the post office! This is SOP for Compusa and it will take a couple days more to get to me.

From Compusa's web site - "No other company will process your order faster and get it to you quicker and with more customer care than us". I'm not sure who they're kidding but in reality, no other company will try to save a buck or two at its customer's expense by shipping one item via UPS and the USPS.

      On 11/26/2009 I placed an order with compusa online,Order#
W8721738. On the same day a pending charge was put on my
credit card and the item was shipped on 11/27/2009 according to
my account with them.
       On 11/30/2009 I received an account alert, Compusa had
again billed my credit card for the same order. Now the problem
begins.
       Contacting the bank was told it is a pending charge twice
and I should call Compusa. Compusa assured me the second charge
would be removed the same day. After being on hold twice, was told it had been removed and I would see that it was taken care of before
the end of the day.
       48 hours later I contacted the card company again and made
sure it would not be paid again,they had all ready been paid for
the one billing. However the other pending charge will not be removed from my card for 7 days It will however not be paid.
        Watch your card account for double billing from this company.
They will never get business from me again,  after the way they have treated me.
Gene

I was a bit leery shopping at CompUSA.com.  However, I needed ink and toner for printers and didn't want to pay a fortune for it.  CompUSA offered me what other online stores didn't.Navigating the ...
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CompUSA Online Rip Off! I had been a CompUSA customer for many years and choose to buy my new camcorder and memory card from their online store based upon many positive experiences at their retail stores.  If only I had listened to the warnings of ...
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I will never shop at Compusa.com again. I ordered their "black Friday" WII bundle in the middle of the day Friday. Listing said it was in stock. Website said shipping was $7.
Instead they charged me $15 for shipping of partial bundle and never shipped the actual WII. Contacted them via email with no help - they said it was out of stock now and I could find something else to buy on their website, turns out the email came from "TigerDirect" and they gave a phone to call that went to TigerDirect and not CompUsa. Finally found another # on CompUsa website and after over a week canceled the rest of my order - that's the only part that went decent. The website said I could not return any of the items even though they never sent the main system of the bundle.

1st they tried to tell me they would not honor my laptop service plan, grilled me about why the screen would not work. I came back over and over,and they said it was not ready, over and over. After months it turns out they lost it. The plan I purchased had a replacement computer, but they did not honor that. It was in for well OVER 3 months. They tried to say I never brought it in. when I produced a tag, they said they would call me back. Finally they went into the far reaches of hell (yes their shop!) and dragged it out. After getting it home, it still had the same problem. I brought it back, but they refused service...guess why...MY SERVICE PLAN HAD EXPIRED!
That,s the last time I made a purchase from this company they just don't give a dam about the customer, service or honesty!

I find that the shopping search engine they use EXAVA and NEXTAG both will list that the shipping is free and then when you go to the site and add the item to your cart they then show that there is a shipping fee on the Item. I'm not sure who's doing this, EXAVA or Comp USA, but I find it very dishonest and a bait and switch scam so they can show as having the lowest price because they show the shipping is free. So either they need to have it updated with the shopping engines or stop being dishonest

I am VERY dissatisfied with COMPUSA after purchasing something online with their "apply and buy" option. I have had nothing but trouble. All of their 1800 numbers are awful. Extensive wait times and transfers when you discover they can't help you and that you need to try another number etc. I will NOT buy anything from this store again and if you decide to spend your money with them to not use their apply and buy option or do not bother called their many 800 numbers and count on getting the answers to questions that you need.

The shopping experience was OK. The trying-to-get-my-$40- rebate experience was terrible. CompUSA has $40 of my money and has told me to kiss it goodbye.

I submitted my online rebate, using their poorly designed and sometimes-crashing rebate Web site. Since CompUSA provided 3 different tracking numbers (a web order #, an order #, and an invoice #) it took several tries. Last thing I knew, all was well.

When the rebate didn't arrive, I called one number. Put on hold for 30 minutes and I gave up. I called another number. Was basically told "too bad" the rebate has now expired.

My suggestion: don't buy anything from CompUSA where you hope to get a rebate as part of a "good deal." They're likely to keep your money and waste your time.

My experience is that they only actually send out about half the rebates that are promised. The reason I buy from CompUSA online is that the store offers great prices (after rebates), but often they do not have the item in stock. You cannot get a rain ...
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Bought a 19" Norwood Micro LCD Monitor from CompUSA online back in early 2006. Free shipping with a $100 eRebate. Received the monitor in about 6 days in fine condition. A great buy at $300 and some odd dollars. Crystal clear, fine contrast, and only one dead pixel. I understand it has a refresh rate of 8ms.
Filled out the rebate form right away and sent it in. I've never gotten it. Never will. But I didn't pursue it because I was so satisfied with the product. I even advised my brother to get one, which he did. He loves his, too, and NO dead pixels. He never got the rebate either.
I will do business with CompUSA again, but not online.

I brought my computer to Warwick RI store in to be checked after I deleted a virus protection program. I could access all my files and the computer ran, however, it was getting hung up with Verizon's fire wall and it was annoying. I paid to have ...
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I bought a laptop at CompUSA because I was able to get a discount on it. I read in a review like this one that there customer service wasn't the best but any review you read will have critism of some sort. Except now I know that it was very true. I've ...
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Disappointed. Bought service plan on laptop, salesman said covers battery. When I go to utilize the service plan because the Compaq battery life is down to 20 minutes....it is technically possible, but so inconvenient nobody would ever use it in their right mind. Must send in,pay for shipping, be without computer for 2 weeks. Don't be fooled as I was that CompUSA's service plan will be customer friendly at all!

I stupidly bought an expensive Compusa Laptop service plan.

Over one month to fix. My computer sat untouched for 2 weeks because they simply forgot to send it out.(They actually admitted this to me.) When they realized they forgot to send it out someone called me saying "your computer is almost ready" I could tell they were lying.

If i had a time machine I would go back in time and make sure this Computer Superstore was never born.

The worlds worst store. Only shop there as absolute last resort. Never ever buy their service plan unless you enjoy inflicting pain upon yourself

Here is my story. Ordered an item off their website that said would ship in 1 to 2 days. 2 weeks later, item still shows as "open" and not shipped. Sent an email as their site recommends to inquire. They never responded to the email. Now 3 weeks and item has still not shipped, call up customer service. They tell me that the warehouse informs him that the item is in the process of being shipped... will be shipped in a few hours. Check back several days later and the item STILL HAS NOT SHIPPED. Since it is only a $15 item, i am not freaking out, but I will never trust them after this experience.

My advice, use newegg.com as they are extremely trustworthy, honest, and have GREAT prices, mostly with no rebates to hassle with. I have ordered dozens of items worth thousands of dollars over the last 2 years and never once have I had a single problem... ever.

I ordered a Zen from compusa.com about a week before Christmas. After shopping around I found that after the $50 rebate offered I was going to get a really good price. I was pleasantly surprised to have received it right before Christmas because their ...
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CompUSA is "bait-and-switch" especially regarding rebates. Be careful with these guys. I bought an item that advertised 2 rebates would be valid. My rebates were even both validated on CompUSA's erebates system. However, after it was too late to return the item, one of the rebates was suddenly invalidated for bogus reasons. CompUSA refuses to take responsibility for the rebates that they advertise. I would advise staying away from CompUSA with their sleazy "bait-and-switch" tactics.

CompUSA is without a doubt the worst place I've ever ordered something from. I ordered a Canon Rebel XTi digital camera (over $800 with shipping). It arrived just thrown in a box with the only packing material consisting of a short strip of Fill-Air with every cell blown out (in other words, no effective packing material at all). Customer service was completely unhelpful and displayed the same uncaring attitude shown by the person who packed the box and nearly every sales associates in their stores. This was my final straw with CompUSA. I'm never shopping from them again and despite the glowing review from someone below, I urge everyone to watch out when dealing with these jerks! Without a doubt the WORST customer service I've ever experienced (and that includes the DMV!)!

Update 1/3/07 - I have just seen that my credit card has been credited by CompUSA. Although I am not happy with the way that customer service handled itself, the result has ultimately proven to be acceptable. I am therefore revising te rating of my ...
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On November 27, 2006 at 8:00am Eastern Time I made an online purchase for a Viewsonic lcd monitor that was advertised special for that "Cyber Monday".
I received an emailed invoice with conformation of purchase.
After 5 days of not receiving any shipping info I called and they said it was still being processed and would ship very soon.
After the next weekend the item was shown to be out of stock so I emailed them and they told me it was on backorder and didn't know when they were getting more in. Their customer service was substandard and no apologies or adjustments were offered.
This being a Christmas gift I cancelled the order and took my business elsewhere.

Bought a Compaq PC in early nov. of 06. PC works great
but doubt I will ever get $200 rebate. Store sales
said 2 to 3 weeks. Now Compusa says 12 weeks from now! Another phony rebate scam! Don't buy from them!

I only wish I had read these reviews on the poorest customer service and shoddy products in the entire world, before buying a 6.1 mp digital camera. A harrowing experience . They want to charge 15% restocking fee for a faulty product. No one has bothered to respond to phone messages/email including the one to the corporate office. Worst company I have come across in a long long time. Compusa seems to be planning to close down soon

This has been the most awful experience of my On-line ordering life!!!! I purchased a all-in one printer on-line. I then received an email stating that it was shipped. A week later, I'm still waiting. I go to track the package and it never shipped. ...
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Ordered a keyboard on Monday with "usually ships in 1 - 2 days". It is Saturday; they have not shipped the thing. Also there is NO customer service on Saturdays. I have better luck with yahoo shops than Compusa. The local store is no help – “sorry babe we can’t do anything about the online stuff”