I have ordered products from this company for more than 10 years with no problems. This latest transaction was FUBARed in every way and I will not be buying from them again. Firstly, the sheet set I ordered was BACKORDERED, but they did NOT INFORM ...
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Delivery time was awful; customer service has no info about the products they sell; was not satisfied with the Importance Vibro Shaper.It's not portable; can't move around the house wearing it. Should have read reviews here first!

I'm really annoyed and I've been a good customer for quite a while. I ordered two tab-top curtain panels and a Shark iron. They sent one curtain panel and then emailed me saying that they weren't restocking that item. So now I'm stuck with one panel?? The iron was back-ordered. I just got it and it's a mess. It's cheap (for an expensive iron). The chrome paint on the plastic handle is all scraped and the iron doesn't work. So now I'll have to send that back. I'm with the Navy in Japan, so I can't use UPS. And I have to pay for the shipping?! Why would I order from them again?

I've ordered from Brylane a few times, and while I appreciate a lower price as much as anyone, you end up getting what you pay for. What disturbs me the most is how Brylane filters the reviews they publish at their website. With my last order, I wrote a ...
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Brylane Home has a good selection of items at good prices, and you feel you are getting a good bargain.  The quality of their items is as good as the price you pay for them and all is well if you are satisfied with their products and do not need to ...
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I have ordered several items over the years with Brylanehome.com and overall, I have enjoyed my experience with this store. Their shipping and prices are inexpensive and I get my items to me in a timely manner. I like to browse Brylane Home ...
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 I ordered three under bed shoe storage kits on November 30. The next day, I received a notice that the item was on back order until 12/15. A few days later, I located a suitable solution elsewhere and decided to cancel the back order, ...
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Brylane Home's so called customer service does not exist!  I have been attempting over a week to determine if my order has been shipped.  So far, no one has been able to answer that  simple question.  And don't bother to ask a question about any of their products.  Again, no one can tell you anything! I had the same shipping issue on a previous order but just chalked it up to a one time goof up.  But the same thing is happening again.  There will not be a next time with me! 

I recently bought a set of 55% bamboo and 45% cotton sheets from Brylane Home. I was able to get a discount and for the price they are pretty good. They are attractive in color and design, although I haven't washed them yet so don't know about ...
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Buyer beware! You would think that Brylane sounds like a popular, trustworthy, American store judging by the name, but what was received was a mass produced cheaply made Chinese product. If you're proud of selling Chinese made products, may I suggest ...
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Don't be fooled by Brylane's own online reviews - they only publish the good ones. They invited me to review the comforter set I bought from them, and the poor review I submitted never made it to their website. The set included a comforter that I would have classified second quality due to the poor stitching, pillow shams and a bedskirt that was so poorly made that it tore at the seam as soon as I put it on the bed. Funny how they're now selling the set at half the price that I paid for it... The matching sheets are also second quality in my opinion due to the poor stitching. (The website says these items are "imported," but it doesn't say from where. I expected it to be China. Sadly, upon checking the tags, I found these rejects to be made in Canada.)

Since my cats will no doubt be putting pulls in the fabric soon anyway, I didn't bother to return the set, so I can't comment on CS as far as returns go.

I ordered a king size quilt set that was so small it would not cover my mattress side to side or head to foot even though my mattress is only 8" thick. I wanted to return it using the $5.75 shipping offered by Brylane. Turns out there wasn't a return label attached to my invoice. The invoice was torn when it arrived and looked like it had been caught in something. I called to get a return label, but they stubbornly refused to send me one. Don't you understand? I didn't lose it, you left it out of my shipment? "That's your problem" was their reply. After talking and emailing customer service and getting the same stubborn answer "we don't send out shipping labels", I had to pre-pay to ship it back, costing me $14.00 instead of the $5.75 they promise. Because of their stubbornness and inability to resolve their error, I won't buy from them ever again.

When shopping for sheets, I go for cheap. Why you ask? Because in 6 months or so they will be ruined-my husband has such oily skin that it changes the color of the sheets- no matter what they are made out of, what color they are, eventually his side will ...
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I am a Realtor in Washington. Our family remodels homes and own many rental properties. I have had to buy many curtains and sheers. Brylane is priced well and one stop shopping to my door. There have been no problems with replacements, price reductions when things come on sale after I received my product, and no issue with shipping prices for delivery either way when being purchased or sent back. The product has been of at least the quality I would expect to receive. I do not typically like to shop online but this store has worked well for me on quite a few purchases.

Service Sucks... I Ordered A nice Full Size Comforter with the matching accessories, Total cost $398.xx . Long Story Short after Ordering these items I realized that I wanted a Bigger bed ! lol . My husband and I decided to get a queen Size Bed and get ...
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I found out about the Brylane Home Online Store from a friend. She had picked up a couple of things and then sent me a $10 GC to try the place. I used a FREE shipping code and gift certificate, I was able to get my order for FREE! they have since ...
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We ordered $600 worth of window treatments from Brylane Home (at a 20% discount). After waiting 2 months because the item was backordered, they arrived but were the wrong item. We called and Brylane Home tried to tell us that we ordered the wrong item. Then they said they would have to charge us the full price and would not give us the original discounted price! After I complained, then they put someone on the phone that agreed to refund the difference, but only after the order was shipped. So, I'd have to have another $700 tied up at Brylane Home until this was all sorted out. We decided to just return the items and get our money back.

I HAVE ORDERED A BEDSPREAD AND A COMFORTER FROM BRYLANE HOMES.FOR THE MONEY I THINK THEY HAVE GOOD QUALITY AND ATTRACTIVE ITEMS.AROUND XMAS I ORDERED A QUILT AND IT NEVER CAME,I CALLED BRYLANE HOMES AND THEY CREDIT MY ACCOUNT RIGHT AWAY AS WELL AS SENT ME AN ADDITIONAL $11.00 CREDIT FOR FUTURE PURCHASES.I KNOW THE PROBLEM WAS WITH UPS...I CALLED UPS SEVERAL TIMES AROUND XMAS BECAUSE MY PACKAGES WERE THROWN IN FRONT OF MY DOOR INSTEAD OF TAKING THEM TO THE APARTMENT OFFICE.THEY PUT $400 WORTH OF MERCHANDISE WHERE ANYONE COULD HAVE STOLEN IT!ANOTHER COMPANY TOLD ME THAT THEY HAVE HAD OVER ONE MILLION DOLLERS IN LOST PACKAGES BECAUSE OF UPS...BRYLANE HOMES CAME THROUGH RIGHT AWAY WITH NO QUESTIONS ASKED.I DO HAVE ONE NEGITIVE COMMENT THOUGH...I CALLED TO ASK ABOUT SEVERAL CLEARANCE QUILTS AND THEY WERE ALL SOLD OUT OR ONLY FOR TWIN BEDS.AFTER ASKING ABOUT 8 QUILTS I HAD TO FINALLY SETTLE FOR A MORE EXPENSIVE ONE:(...THEY SHOULD NOT KEEP SENDING CATALOGS WHEN THEY KNOW THAT MOST OF THE ITEMS ARE SOLD OUT AND WILL NOT BE AVAILABLE AGAIN.IT SEEMS LIKE A GREAT BUY WHEN YOU PURCHASE THE COMFORTERS BUT THE SHAMS COST TOO MUCH I BELIEVE.

This is the 3rd time I've ordered from Brylane Homes (yeah, I know, shame on me), but I've finally learned my lesson. The first time was for sheets and a cooking pot set - the sheets quality was very poor, so I decided to not order that type of item from ...
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The excitement and urgency at BrylaneHome.com was clear. The banner read: “Our Semi-Annual White Sale & Clearance; Hurry, Order Now! Quantities are Limited!” Who wouldn’t feel compelled to buy something—anything—that could help you “ ...
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I have ordered several times from Brylane. Their site is very easy to use. Doing a quick search will always lead to several valuable coupons. Their sales are very good! I have always gotten exactly what I ordered and have never been dissapointed. They ship very quickly and always provide tracking numbers. I have found their customer service polite and efficent and returns are hassle free!

I have made one large purchase from Brylane Homes. They have a very large selection of products for the home. I was very pleased with the quality of all products that I had ordered, their website is very easy to move through and find what you are looking for. Shipping took less then a week. I highly recommend this website for shopping for your home.

I placed an order for something and was told a week later that it was backordered - even though it was still on the website as in stock. If your order is "in process" you can't cancel it but you if you wait until it is processed, it's on its way to you. THEN you have to pay to return it. Now I've been told that the item is no longer for sale (still showing up on their website though) and that I can't cancel it because the order is "still in process". This company plays a lot of games. There also doesn't seem to be a way to contact them online - BIG red flag.

Buyer beware with this company. There are too many reputable businesses around to have to settle for dealing with these jokers. If you see something you like on their site, just Google the name and find it someplace else.

I found Brylane through a forum discussing online sales. I found a very nice retro phone in red. I wasn't shopping for one, but it was perfect for our home. I searched for the same phone and found Brylane had the best price and took advantage. I ...
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I was pleasantly surprised by this site, and had a good shopping experience, despite some of the reviews below. I checked out Brylane home after I received a catalog w/another order from their overall company. The prices are a real bargain, so ...
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I've heard mixed reviews from people who purchased from Brylane Home, but my overall experience has been pleasant.

I've made a number of purchases and all shopping is easy, prices are competitive and the quality of the items I've received were good. I've purchase curtains, pillow covers and home accessories. All the Brylane Home items are holding up great (even to the abuse by my cat after a year). So far... so good! I recommend them.

I've just purchased a bedding set (my first with them) so I'll see if the quality matches my previous experiences.

This is a great place if you like to makeover a room or change the look often for a deal.

I found a coupon for Brylane at Buy.com's edealinfo.com site. The coupon reads $15 off an order of $29.99 or more (last I looked it was still there). When I tried to place an order, the coupon did not show up correctly. I contacted customer service who said it would show up correctly during processing. I believed them and placed the order. To make a long story short, after repeated contact w/them they refuse to honor the coupon saying it is for $15 off $30 not off $29.99. They finally agreed to make an exception and refund the $15 but that never happened either. The coupon is STILL an active link and they make no attempt to correct it..Can you say scam??? On another order with a coupon they charged me for shipping when I had a free shipping code. When I called on that one they wanted to give me a $5 coupon towards a future order! I like their merchandise but their customer service and business practices aren't worth the headaches.

Nice looking web site, checkout smooth, but I was charged more than the final amount and the company refuses to issue a credit. They take forever to ship. I bought a fiber optic christmas tree from them for $19.99, and a tree skirt for 5. The total ...
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We ordered (2) Comforters, Shams, and Skirts sets. We received the Comforters without the Shams and Skirts and were told these were back-ordered. A month later we received a letter to call them and were told at that time that we would need to send back the Comforters and they would then send us the complete Comforter, Skirt & Shams sets. They told us they couldn't break open a set to send just the Skirts and Shams. Our question to them was if our order was only sold as a set why did they send us only the Comforters in the first place? No answer. It would appear that when we placed this order Customer Sales was more interested in making a Sale than they were in providing open and honest customer service. If we had been told that the items weren't available and would need to be back-ordered, we may not have placed the order but we at least we would have been open to order from Brylane Home in the future. As is... they blew it... we will never place another order with this company.

Very disappointed. I was trying to order the " 32 piece Terrace Mix and Match Dinnerware plates " last night but there was trouble with the web site. I was told it would be up and running fine in the morning, so... This a.m. I wanted to place the order and the store said it has a back order and will not be in until November. That was fine,but the web site again was not working right so I called to place the order and was told they no longer have ANY available. SO because their web site was not working properly, I am no longer able to get this dinnerware set. So in a matter of a few hours I'm out of luck.