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Bloomingdales.com
 

Bloomingdales.com

Average Rating 1.56/5.0 store rating 41 store reviews
Customer Service 2
On-Time Delivery 3

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by: romansem
January 12, 2013
Author's Rating: 1/5.0 store rating
I've bought Burberry dress for my wife(1200$). Few days later came different color, design with two tags attached Burberry (no price) and Adrianna Papell(price 111.00 on clearance) and Papell was the correct tag. Additionally third Burberry tag WAS SEWN to the dress. My wife called Bloomingdale, sorry no more correct sizes, I have to call because my name was used. I called hour later. Very sorry for mistake but look we have one more correct size (maybe somebody returned) price went down to 850 and because of your trouble additional 10% discount. Fine I ordered new one, send back the strange thing (Burberry Patell). One happy evening less in our life another happy in Bloomingdale. Two days later e-mail order unavailable, canceled. My wife unhappy( different words are coming to my mind) of course me too. Customer service sitting in front of computer was polite but they represent company a lot worse then many questionable online services( I'm talking about unknown small businesses-really bad)
Don't be mistaken by the name Bloomingdale- same company but on line means...........really bad words are coming to my mind. 

by: savorysauce
December 24, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
Awful website. I got one error message after another. One message told me to correct fields in red, but THERE WAS NOTHING RED ON THE PAGE. On top of all that, the site made me read those stupid squiggly letters over and over to prove I'm not a robot. If ...
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by: annfirst
October 25, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
My experience with bloomingdale's has been a nitemare.. I open my account and the first order bloomindales's had the wrong address and I did not receive the package, my neighbors thought I was nuts for knocking on everyone's door to see if anyone had ...
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by: iwillbthejudge
October 4, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Horrible experience with Bloomingdales online. Clearly they do not want my business. They emailed me a friends and family discount code for 20% off, valid only on Oct 1st. When I added my items to the cart (2 sets of sheets) the discount displayed ...
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by: reviewer3944
July 15, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
My overall experience with Bloomingdales has been horrible.  I will never order products from such an incompetent company again.  They advertise great sales for products, but have no ability to follow through.  During one of their private ...
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by: kittykrane
February 16, 2012
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered a cosmetic product from a popular line on a Wednesday and received an email informing me it would not ship until 5 days later.   It's not like the product was one that is usually out of stock and  and it didn't say it was on backorder ...
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by: edpl2
February 2, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Teenagers! Mothers! Professionals! Men! Women!:  Buyer Be Ware!  Do not order from Bloomingdales for Prom (that would be a catastrophe!), formal, parties, work, play, or any occasion!  They deliver damaged, used ...
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by: pizley
January 23, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Bloomingdales shipped me a completely different dress than I ordered-wrong item, wrong size. One rep I spoke to offered me 10% off a future order instead of reordering the correct dress for me. The third time I called back, I was finally able to repurchase the dress I was supposed to get. I sent the wrong item back (using the Bloomingdales return label) within 24 hrs. It's been one week since the dress arrived back to Bloomingdales, and I'm still waiting for someone to start the return process. They last rep I spoke to told me if they cannot locate the dress in the warehouse within another week, they'll offer me some sort of compensation. Um no, I want a refund-UPS shows the time and date the return arrived, but the warehouse can't locate it. Guess I'll have to file with my credit card company to get a refund. Last time I'll ever order from this company.

by: hcsnowball
January 1, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Never never never trust this store again. They cancelled my $702.72 e-gift card WITHOUT a reason, or even notifying me until I found it myself. The gift card customer service lied me several times, making up the excuses that they could not return my gift card balance. When they said they could follow up and called me up, they NEVER called me back. Both my husband and I have called them many many times and wasted enormous time and emotion but no progress has been made. This has been months since Bloomingdale ripped me off. STAY AWAY THEM! THEY ARE THIEVES!!! I will certainly BBB them and sue them if they still do not return my money.

by: crossb123
December 27, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Horrible costumer service! Rude people who do not want to help you.

I ordered a handbag from the store, because they did not have it in stock. I received a damaged and possibly used handbag. They offered to give me a $50 gift card, not even me for it! It was a $500 handbag and all they can do is give me 10% back. The quality of product from a high end store is expected to be much better. I have never ordered merchandise and received a used product. 
 

by: ludlowstreet
December 23, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
Ordered a bracelet for my daughter the first week in December 2011.  It was a Christmas gift and was supposed to ship Dec. 12th.  On Dec. 12th I received an email saying it would ship on December 19th.  Well, today is the 21st of the month and it still hasn't shipped.  Certainly won't have it in time for Christmas.  Dealing with Customer Service has been a nightmare.  Get the runaround every time I call.  If my daughter didn't still want it, I would cancel my Bloomingdales card and never do business with them again.  I am so upset. 

by: knwalker
December 23, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
The first time I ordered a $300 + dress only to have the package misplaced and find out through calling UPS that the order hadn't been shipped premium even though I had selected and paid for it. The second time I ordered, they shipped my ...
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by: dmccolligan
December 15, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
First and last time I will place an order at bloomingdales. Ordered a Michael kors signature tote in Beige picture shows the tote with soft pink handles or what is also known on macy's.com as vachetta and received beige/ebony/vn which is Vanilla. Getting a live person through the 800 number was a nightmare. There needs to be an option to get someone on the phone. Spoke to Ann on Dec 8th explained to her the site picture is not the same product that is being shipped out she assured me she would reship the correct problem. Waited a week and 1/2 and received the same exact purse. Called and spoke with another representative and she said there was no reason to reship the same purse because it would happen again. Exactly what I tried to explain the first time. I asked to speak to a manager and sat on hold so long I finally hung up. Now it is too late for Christmas and this was a gift. Website pictures are usless, getting through on the phone is like pulling teeth. For a site like bloomingdales and the prices this is shameful.

by: maddielam
November 15, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Never buy from bloomingdales again. I order a Burberry belt, and it was suppose to ship 3weeks after i order it which would be the 17th of nov, because they have to back order it. Now i receieve an email saying that they cannot ship it on the 17th, theres no real shipping date for it. I check my status online and it said "expected ship date: 12/31/9999" 
WTH is this?! 

by: nesa2011
November 10, 2011
Author's Rating: 1/5.0 store rating
The WORST online shopping experience I have ever had.
Ordered an item online, received an email a day or two later saying it was backordered. New shipment date was provided (2 weeks after my online order). Emailed the customer service while waiting for the new shipment. Was told it would be mailed out according to the schedule. Never received the item. Emailed them again and called several times. Spent > 2 hrs on the phone only to be told that the item was not in the warehouse and they did not know when it would be. After arguing with one of the sales manager, I was promised to have the item shipped to me from one of the stores. Never happened, and the manager never followed up with me about this. The second manager said I would receive a gift certificate ?!, which I have not.
After complaining about all of this via the customer service email correspondance, I got nothing.
Terrible, terrible, False advertisement, deceiving and lying customer service and the managers..

by: kimmers51
December 6, 2010
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I am very disappointed with Bloomindales online.  Their online inventory system sucks!!!  I used a 20% discount for a Burberry coat in which I ordered online on 11/08.  They said the expected shipping date was 11/25.  Then I got an email 1 week before the ship date that it is backorder until 12/13.  Today, I got another email stating that the item is backordered again and the date is not yet confirmed.  But when I looked online for that item, it said it was expected to ship in 10days.
I thought after it was backorder the first time, I would be on the top of the list to have it sent out as soon as shipment came in…..but NO!  THIS IS RIDICULOUS!  So either they are delaying my shipping b/c I got 20% off OR they just suck at their inventory and just selling items they don’t have.  Very disappointed. 

by: jetbluefan1
July 25, 2010
Author's Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have been a long-time shopper of Bloomingdale's, the "big brother" of Macy's. Bloomingdale's, which is largely focused on serving customers in large cities across the US (and now Dubai), has consistently proved to me that you don't have to pay through ...
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by: hvtec071999
January 5, 2010
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
horrible service, ordered $400 merchandise items were sent in a plastic bag, unbelievable!!! They do not answer emails, and in addition sent me defective gloves. WILL NEVER ORDER OR PURCHASE FROM THIS STORE EVER AGAIN! Brown bag of you know WHAT!

Buy for people who care about their customers like Saks or NORDSTROM.

 

by: baglady820
June 4, 2009
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
My experience was good.  I was very pleased with my purchase and service it was wrapped nicely and I received it timely.  there was a scratch on my bag but I was offered a discount coupon or a sustantial discount.

Mabey they have revammped the on line ordering.

by: theshopper777
May 2, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I ordered 2 separate Ralph Lauren infant outfits as gifts and a 1 pair of shoes for myself.  I paid for gift boxes.  I had all items sent to me.I received the all of the items is one large gift box!  I needed separate gift boxes ...
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by: dsky
January 9, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered from Bloomingdales.com twice and both times the orders were wrong.  This last time they sent me a different color than requested on one item then a different size on another.  I quickly ordered the correct size as I did not want to wait for an exchange, and also decided to order both colors since it had been priced lower, well low and behold they sent me the same WRONG sizes.  If I was a medium I would have ordered the medium, why would they not e-mail to confirm a size change, I will never order from them again.  Nordstroms never changes size or colors, plus I can bring returns right to the store.  I have to say they were very helpful at customer service, and the orders did come very quickly.  No more though will I order from them.

by: bacbac
December 31, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Used bloomingdales.com twice.  First time was three years ago.  Received a coat order in the wrong size.  In addition to receiving the wrong size, it took a very long time to arrive.  Bloomingdales took weeks to send a return order ...
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by: conniem1129
October 17, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I ordered and received a pair of $316 shoes and shipped them back to Bloomingdales.com when they did not fit. No return label had been included in the shipment so I called Customer Service and they emailed me a USPS label I made a trip to the post office ...
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by: psmith111
August 20, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Despite the mostly negative reviews, I couldn't resist the deal bloomingdales.com had on the Cuisinart coffee maker I wanted. It was $40 less than most other stores. Bad move.

It shipped right away and was delivered in just a few days - at that point I figured I had beat the odds. One look at the box and I knew I hadnt. The box had a gaping hole in the middle and one of the corners was smashed down about 5 inches. I looked as if it were thrown from about twenty stories up, I'd say. Sure enough, the body of the unit was cracked right down the middle.

Its on its way back now, and I was assured a full refund - let's hope thats the case.

Safe to say that the reviews are overwhelmingly negative for a reason. Don't waste your time and money here, even for what looks like a good deal.

by: amariestraughn
August 14, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
PLEASE SHIP SHOES IN A CARDBOARD BOX!!!!I always have some mishap when ordering from Bloomingdales.com. Whether it be the slow shipping,lost packages or slow return process. I strongly hesitated to order this time but, I'm a shoe addict and they had the ...
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by: meghcallie
July 7, 2008
Author's Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I've both ordered and returned items on Bloomindales.com. I had a bad experience where their website told me my credit card wasn't going through, but I ended up buying 3 of the same item! Bloomindales was very helpful when I explained the problem and ...
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by: mql1208
January 22, 2008
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
Bloomies online is a big disappointment. Average website, easy enough to navigate, easy checkout. You don't begin to see the seams unravel until AFTER you place your order, feeling confident that you've accomplished your mission. In my case, I did ...
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by: shop2death
December 10, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
In my online shopping experience, I have never had such a horrible experience as I’ve had with Bloomingdales.com I have read the not-so-good reviews here for Bloomingdales.com before, but when I found a designer handbag on sale for an amazing price, I ...
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by: shopperjb
December 6, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Completely awful in every respect. I ordered 9 items, got a confirmation that with a few of the items on back-order and everything else ready to ship. Received an email a day later that all the items were on back-order. What kind of inventory system is that? What a complete waste of my time.

by: lipstick157
November 23, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I placed my order and two days later they cancelled the order stating I did not give an accurate telephone number which was not true not to mention this was my second order using the same profile with an address and phone numbers and that order was not cancelled. I called to reinstate the order and when the order was reinstated they charged me double the price. I am still trying to get my money back. And when you call for help you receive terrible customer service. I had to hang up and call back to speak with someone else because the first rep. was sassy and snapping at me and not apologetic for bloomingdales error.

 

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