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BLAIR.com
 
 

BLAIR.com

Average Rating 4.34/5.0 store rating 13,418 store reviews
Customer Service 4
On-Time Delivery 4

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by: steffenm
November 30, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
First i purchase was jeans , with promo code for free shipping.
It works in checkout

- BEWARE TRICK 

Got full price order confirmation

+

No possibility for cancelation 

is their dishonest Business Way

by: judi23
July 22, 2013
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
Describe my shopping experience at Blair.com Online Store: Horrible.  Awful.  Terrible.  I ordered an email gift card THREE days ago for my mother's birthday and have never gotten it.  Their website says "Mails and arrives the same day as order date."  NOT!!  And their customer service couldn't pour pee out of a boot if the instructions were written on the bottom.  I got various answers from "three to four hours" to "twenty four to forty eight" hours to "its been sent".  Well, it hasn't arrived yet.  What a painful experience.  I'll never order from them again.  If you don't know how to do ecommerce, then you shouldn't do it. 

by: eopinions11
January 29, 2013
Author's Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Ordered some clothing on special for spouse.  Placed order by mail following directions provided, used prices in sales flyer, insured that there was not an expiration date listed.  Received clothes in reasonable time, but then billed for additional amount since they apparently were not honoring their own advertised prices.  Spending too much time looking for the original sales flyer, time with customer service, explaining to the spouse; the savings were not worth the time required to make things right.

by: lorip72
December 12, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I placed an order with this company and it didn't show up on their website that the order went through. I contacted customer service and they told me that something went wrong in the ordering, it was frozen and would not go through. The next day I placed the order again. Two days later I got a double charge to my bank account. I contacted the company again and they told me that I had two orders being shipped to me. I told them what happened with the first order and the customer service rep told me they had no record of the original order ever being frozen. I was welcome to return the items for a refund, but I would still be charged the shipping. We'll see if they refund any of my money, because all items were clearance items I ordered. Either way, they still stole an additional $15 from me. They lied about the order being frozen, shipped it and charged me for it. I will NEVER order anything from this company again and I would recommend that all online shoppers keep away if you want to keep your money!

by: starlightlady1
March 20, 2012
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I do not understand why people are giving this site 4 stars - it is the WORST! I order a top but when I got it, it was too big. So I used the convenient return label. Much to my surprise, less than half of what I paif for the top was refunded. When I called to find out why, I learned that the convenient return label has an $8.50 fee attached to using it! I could have returned it for far less by going to the post office. What a CRAPPY policy. I will NEVER purchase anything from them again and I suggest everyone else to avoid this site like the plague. Not only is the quality of the items inferior but their return policy SUCKS!

by: mary_shipley
December 22, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I ordered two clothing items that were in stock when I ordered. One shipped within a few days. I was informed the other was out of stock even though they said it was in stock when I ordered. It arrived 69 days after I ordered it. I complained to their customer service, but couldn't even get an apology. There customer service is almost rude. They don't care if they lose customers evidently. They make something like $500 million a year. No wonder they don't care about their customers.

I will not shop here again!!!!!!!!!!!!!

by: albigensian
May 8, 2011
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
Blair customers- but esp. online customers- should beware of the Blair Rewards scam.If you buy from Blair online, and esp. if you buy with or accept a Blair charge card, you are likely to be automatically signed up for Blair Rewards without your ...
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by: PattyTherre
August 30, 2010
Author's Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I always though that Blair.com was a clothing site for plus sizes. I mixed it up with Lane Bryant, I guess. I landed on the site about eight months ago and bought several clearance items and have been back several times since. I don't buy ...
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by: Blair.com Shopper
March 15, 2010
Author's Rating: 5/5.0 store rating
I find that Blair.com has improved their ordering and delivery this past year. The producs are really good but in the past the shipping took forever. i'm happy that this past year the item I ordered came in right on time.

by: Blair.com Shopper
March 14, 2010
Author's Rating: 5/5.0 store rating
All orders have been processed in a timely fashion and match the description in the catalog. Will purchase in the future.

by: Blair.com Shopper
March 14, 2010
Author's Rating: 5/5.0 store rating
I have found the experience to be good. Good quality garments at reasonable prices. Returns were handled efficiently and expedited. Will definitely be shopping here again!

by: Blair.com Shopper
March 1, 2010
Author's Rating: 5/5.0 store rating
good

by: Blair.com Shopper
February 27, 2010
Author's Rating: 5/5.0 store rating
Smooth transactions every time I have ordered from Blair. They do a fine job.

by: Blair.com Shopper
February 27, 2010
Author's Rating: 5/5.0 store rating
I got my clothes and they fit well. The pj are very nice and the nite gown is very country.

by: Blair.com Shopper
February 27, 2010
Author's Rating: 4/5.0 store rating
I shop there all the time

by: Blair.com Shopper
February 27, 2010
Author's Rating: 2/5.0 store rating
It took forever to get my purchases. One ruined Christmas.

by: Blair.com Shopper
February 27, 2010
Author's Rating: 4/5.0 store rating
Satisfactory

by: sparrow3000
June 6, 2009
Author's Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The denim dress I purchased from Blair was VERY poor-quality.
Now, because of the low price, I was not expecting super-high quality, but I expected it to be similar to JC Penney or another relatively inexpensive store.
   The long denim dress looked okay, but the buttons would not stay buttoned! I don't mean that it was tight on me, I mean that the button-holes were literally too large for the buttons, or something!
I wore this dress to work, and it's a good thing I wore leggings underneath, because it was constantly falling open!
  The low price is not worth it. You can get relatively inexpensive clothes at JC Penney or Target that are much better than this.
I wore this dress once--just once--and then threw it away. The material was also very thin...okay for summer, but really not okay for other seasons.

by: Blair.com Shopper
May 9, 2009
Author's Rating: 3/5.0 store rating
There are a lot of what seems to be unnecessary steps to complete the process of making a purchase. would love to have a One-Click option or more embedded information once in My Account mode to streamline the ordering time. I wish they would just stick to free shipping rather than all the variety like $5 off, 20% off entire order, mystery gift with purchase. I believe most online shoppers are looking for free shipping more than any other offer. There should be a change in policy if the item is obviously a fault on the part of Blair to allow free return shipping. I have had to keep items that do not fit due to sizing errors on their part because it is not worth spending $5.99 to return it. That is NOT giving 100% Customer Satisfaction Guaranteed as they claim.

by: Blair.com Shopper
April 5, 2009
Author's Rating: 4/5.0 store rating
My comment would just be that often the online computer status has not caught up with the availability of items (mostly sale items). Maybe that's understandable & it'd be too hard for them to have up to date info. online. Otherwise, I've been shopping with Blair for several years & really appreciate the ease at which I can buy items. Thanks! ~Sandy

by: Blair.com Shopper
March 29, 2009
Author's Rating: 5/5.0 store rating
very pleased

by: Blair.com Shopper
March 25, 2009
Author's Rating: 3/5.0 store rating
Dress was not as well made as I would have liked. Clasp fell off first time worn and lost. Shipping took longer than expected. From Pennsylvania to Ohio should not take 11 days. Luckily it arrived before I left Cleveland. Also Blair enrolled me in a shopping service which I do not want.

by: Blair.com Shopper
March 21, 2009
Author's Rating: 2/5.0 store rating
THE WEBSITE IS COMPLETLY REDESIGNED NOW AND IT IS A NIGHTMARE, IT WAS SO MUCH BETTER BEFORE THEY RE DID IT. i WILL PROBABLY STILL BUY ONCE IN A WHILE BUT NOT LIKE I DID AND I WILL BE A LOT MORE CAREFUL.

by: Blair.com Shopper
March 17, 2009
Author's Rating: 4/5.0 store rating
I always enjoy shpping with Blair for selection and quality.

by: Blair.com Shopper
March 12, 2009
Author's Rating: 4/5.0 store rating
I have been buying things from Blair for years. I am always satisfied.

by: Blair.com Shopper
March 12, 2009
Author's Rating: 4/5.0 store rating
I always shop at Blair.com and rarely have a problem.

by: Blair.com Shopper
March 11, 2009
Author's Rating: 2/5.0 store rating
Terrible communication. I was told by 3 different customer service reps. 3 completely different stories. I never did receive my items. I ended up canceling my order. Blair is not ready to do business online. You would think that during these poor and trying economic times, Blair would be bending over backwards to provide superior customer service. They were an excellent company years ago. I guess they don't need the business anymore. I'll never buy from them again and I'm telling everyone I know.

by: Blair.com Shopper
March 11, 2009
Author's Rating: 4/5.0 store rating
Excellent

by: Blair.com Shopper
March 10, 2009
Author's Rating: 5/5.0 store rating
I enjoy shopping at Blair online.

by: Blair.com Shopper
March 10, 2009
Author's Rating: 4/5.0 store rating
The vest and shirt fit very well and is very nice. I've had lots of compliments on them.

 

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